All Metquay Reviews

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User Profile

Ashok

Verified reviewer

Industrial Automation, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Comlete solution for Calibration & Testing Laboratories

Best software for Calibration & Testing laboratories. Have been searching/trying for such software since many years. As per my experience ( as an assessor of ISO/IEC 17025 since 15 years & running an accredited laboratory since 30 years ) there is no other software to provide so many features & at such a very reasonable cost.

PROS

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements. 2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ). 3. 100% control on typographical/human errors. 4. Compliance with ISO/IEC 17025 2017. 5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ). 6. Huge saving in cost & time.

CONS

1. Data entry / Template development is time consuming process

Vendor Response

Thankyou Mr Nehra for your feedback !

Replied January 2019

Michael

Aviation & Aerospace, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great Program, and the Customer Service is even better! They have helped me every step of the way.

I have realized that once the program is set up the way that fits our requirements, it will save our team a lot of time versus how we were doing things before.

PROS

Integration has been wonderful, the team at Metquay is very helpful and they explain everything.I think we have barely scratched the surface of what Metquay can do and I am excited to start using the full potential.

CONS

Integration was not difficult, I do wish there were more Youtube videos going a little more in depth but this was all solved by there team giving me very detailed walkthroughs and teaching me how to use the program the way I needed to, via video chats and screen shares!

Reason for choosing Metquay

We chose Metquay for 2 MAIN REASONS. For the Price we get ALOT of features and then the Customer Service from the start and continuing that I received from Sandeep and his team was unbeaten by any of the other options I was considering.

Reasons for switching to Metquay

Needed something more reliable and with more features that we have wanted for a long time.

Vendor Response

Dear Michael, Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you are enjoying our Metquay - Calibration Management Platform and that our customer service team has been able to assist you every step of the way. We take great pride in our software and the customer experience we provide, so it is truly rewarding to receive such positive feedback. We are also delighted to hear that you have been able to integrate our software seamlessly and that our team has been able to help you understand its full potential. Regarding your feedback about the lack of in-depth YouTube videos, we appreciate your suggestion and will work to create more informative videos to help our users. Once again, thank you for your kind words and for choosing Metquay as your calibration management solution. If you have any further questions or feedback, please don't hesitate to reach out to us.

Replied April 2023

Camilla

Oil & Energy, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

MetQuay Usage

PROS

Metquay is a new software that helped us to have all the instruments and their due dates more under control.

CONS

At the moment i can't find anything i like less

Reasons for switching to Metquay

Because it was an old software that didn't have some of the features that we have now with Metquay.

Stephan

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2018

MIKRA

we are able to control our workflow, see which technician have done how many calibrations, that give us the opportunity to plan and organize in a better way

PROS

- easy to use - flexible creation of workflow, procedures - according 17025, in a audit extreme helpful, everything organized - our procedures get more lean - control over the total lab

CONS

perhaps a dashboard function for the lab management will help for a global overview

Vendor Response

Dear Stephan , Thankyou for the valuable review , we already have dashboards and kanban boards in our upcoming features list and you can expect it on our next release which will be rolled out on January 2019. Regards , Metquay Consulting Team

Replied October 2018

User Profile

Theodosios

Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Moving to digital with Metqauy

PROS

Fragmented information and data in excel sheets, critical for the laboratory's operations, are now in one database. Data from annual calibrations of the master instruments, are now immediately available and don't have to be inserted in different excel sheets. Much better overview of the calibration works and customers instruments

CONS

Some limitation in statistics and mathematic functions (eg linearity function) Could have better certificate generation

Christopher

Research, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

A powerful laboratory management software

Overall, our experience with Metquay has been a positive one. We have slowly integrated Metquay as our lab management system, with some growing pains along the way; some self-inflicted, others just limitations of the database itself. The saving grace for our experience thus far is the outstanding customer service by [SENSITIVE CONTENT HIDDEN] and his team. Difficult requests, specific to our industry and laboratory are accommodated promptly and professionally. For what we pay for the Metquay software, the customer service face exceeds what we expected. [SENSITIVE CONTENT HIDDEN] has spent hours on both phone calls and Zoom meetings during weekly meetings in an attempt to make our full transition to Metquay attainable. I can be very demanding and sometimes even impatient, [SENSITIVE CONTENT HIDDEN] is neither of those things. His patience and support have been nothing short of outstanding.

PROS

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function. As a company on it's way to ISO-17025 accreditation, Metquay allows for us to store each of our documents, previously held only in paper form. With the Metquay database, we can scan, upload, and access all of our internal documents, external documents, calibration procedures, instrument lists, and standards list. For our upcoming audit, the ease of which we can access these documents through Metquay will exponentially increase our productivity and efficiency during both onsite and remote auditing experiences. Excel, though a powerful program, is still a bit in the stone-age when attempting to integrating its features into our type of business; mistakes are easy, data can be lost instantaneously, and one must be proficient in Excel in order to enable it to so even the bare minimum. The Metquay developers release non-technical entities from the burden of self-concocted software solutions for critical business solutions.

CONS

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process. Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness. Though the Metquay team does have videos available to answer some questions, wading through that type of media is much more ponderous that simply typing your question or topic into a search function within a "help" tab. That being said, the Metquay team somewhat tailors the database to your company, so a one-size-fits-all help menu, ultimately may simply be impractical.

Reason for choosing Metquay

Metquay seemed like it was more pliable and tailorable to our small, but extremely technical business model. Though we are small company, we have 30 years of documents, 100's of pieces of equipment, 100's of calibration procedures and strict quality standards. Frankly, the price for Metquay seemed more reasonable for a small business like ours, where we don't have entire departments to handle individual facets of the business. Instead, a small collection of employees must be multifaceted in our skills, Metquay has eased that burden to a large degree.

Vendor Response

Hello Chris, Thank you for the detailed feedback. We are introducing a live chat window plus a knowledgebase platform that directly integrates with Metquay which will be the go-to place for all questions related to using Metquay. We would also be rolling out a feature that will make record deletions easier without compromising on traceability. We will keep you posted on the updates. Thank you & take care!

Replied April 2021

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

good to use all in one software, like , billing, DO, inventory management, lab management etc..

I were not miss out my incoming items and inventory items

PROS

Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.

CONS

Works great even low speed internet.

Vendor Response

thanks a lot for the feedback cheers , Metquay Team

Replied November 2017

Chuck

Machinery, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Metquey start up support

The support from Metquay during our setup has been terrific. It starts with their tutorial videos that can be watched anytime. If that is not enough, their help desk is very responsive. Our maximum wait time on a response to a question is measured in hours and often minutes.

PROS

The cloud based access is a great help as we do most of our calibrations at customer sites. The email notification system is a huge help in keeping our tools calibrated on time and notifying customers about their instrument due dates. The software saves a lot of administrative time so we can be more proactive in selling calibration contracts and scheduling trips efficiently.

CONS

We have diagrams in our procedures on occasion and currently Metquay does not support this. However, they said they will work on this and I would expect they will have this feature soon.

Reasons for switching to Metquay

Our previous system was good but not to the level of Metquay and we were reliant on a single person for maintenance and updates to the old system.

Vendor Response

Thank you for the good words Chuck. We do have a feature to upload diagrams on the work level.. We will be extending that to procedures very soon. thank you for your business, take care!

Replied September 2022

MATHEWS

Oil & Energy, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

An easy to use calibration software that meets all your requirement !

PROS

It's been a pleasure working with their team so far. [SENSITIVE CONTENT HIDDEN] who heads the team is understanding and was quick to understand our pain points. We were able to switch from an excel based platform to an automated software version where we have history of all work done. Software can be customized as per individual requirement which is a huge +

CONS

Programming individual work sheets is the time consuming factor during transition from one software to the other.

Vendor Response

Dear Mathews, Thank you for the encouraging words.We enjoy working with you and we are committed to make Metquay better every day. Cheers!

Replied August 2020

Brett

Import and Export, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

First choice for Flexible Asset Management software

PROS

We were looking for Asset Management software that we could use within our own Calibration side of the business', as well as offering various platforms to support our customer requirements. Metquay is really a one stop shop for all calibration processes.

CONS

We were looking for asset management software that could also cater for onsite Instrumentation Audits to give an overall total solution for our customers, Initially Metquay did not have this function, however we worked with Metquay to design and implement an Audit process within our Metquay software.

Reason for choosing Metquay

Better Features, easy onboarding, experienced Management, easy to use daily

Vendor Response

thank you Brett!

Replied February 2023

Rufino

Biotechnology, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2022

Metquay Review

Meeting the requirements which is to generate calibration labels and certificates.

PROS

Test Result Template can be automated because it works like Excel.

CONS

1. Customization of the calibration certificate template is limited and can only be done by Metquay. 2. Internet is required to use it, use on onsite calibration can be difficult, if the internet is slow, so is the software. 3. Calibration label generation is tricky, ok for single printout but not for multiple batch prints. 4. Completing a calibration cycle takes time, need to select the procedure, technician every time.

Reasons for switching to Metquay

I thought Metquay is cheaper.

Vendor Response

Hello Rufino, Thank you for your feedback! 1. You may be referring to customizing the first page of the calibration certificate as you can completely customize the calibration data sheet using the worksheet feature. For the first page, we are working on a solution that will be available soon. 2. For onsite calibrations you may use our offline version which does not require an internet connection. Please contact our technical team to set it up on your laptop. 3. We have introduced a batch printing feature for calibration stickers and certs. I hope you have received that update by now. 4. We are adding a new feature that does not require a technician assignment for labs that have less than 5 techs. This will be available to you soon. Please do continue sharing your valuable thoughts on Metquay so that we can constantly improve it. good day!

Replied September 2022

Zarif Ud

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Matquey accelerated our business .

So far so good . We use this software to generate our service orders , prepare certificates , keep track of our master instruments and customer instruments and there calibration due dates . Overall so far Metquay served us really up to the mark . I wish to get same sort of service and continuous development from them .

PROS

We are calibration service provider in Bangladesh and we are among the very first who introduced such an effective and impactful software to this industry in Bangladesh . Among all the features the one feature which is very helpful to keep our business going smoothly is there auto calibration due date reminder to customers . it helps us keep a track of our upcoming jobs in line also customers appropriates this features as they are also benefited by this auto reminder to keep a track of there instruments which are close to the due dates .Other then this i would also like to mention that this software is very easy and user friendly in all context also there customer services is very cooperative and takes prompt actions .

CONS

So far there is nothing that i can mention that like least about this software .

Vendor Response

Hello Zarif, Thank you for the positive review. This gives us the motivation to do even better in the coming days and years. Regards, Metquay Consulting Team

Replied January 2023

Asheni

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Efficient Calibration Management with Metquay

PROS

1.It is easy to filter all the certificates based on dates in Metquay.2. There's no need to add an item again once it has been added to Metquay.3. The ability to have a fast report approval process with e-signatures is a great feature in Metquay.

CONS

1. It would be better to receive a notification when sending generated reports for recheck to the assigned person.2.It would be helpful if you could upload images and documents in the procedures, but currently, it is not possible to preview them. 3.It would be easy to enter the data in the worksheet using the arrow keys of up and down.

Vendor Response

thank you Asheni for the review.

Replied April 2023

Kazi Sourov

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Facility to shift from manual system to automated system

Overall experience of Metquay is good. But with more using of this software more advantage & disadvantage shall come out.

PROS

Automated calculation of expanded uncertainty was not so easy. But Metquay this thing done. Also its keeping overall record of the company which retrieving is in fingertip.

CONS

One thing I found need to add is, there should have flexibility of certificate formatting like, if I require to configure the certificate in landscape mode then its not possible in existing system which is necessary. Also often in between work user is log out automatically which should take care by development team.

Vendor Response

Dear Alim, Thank you for your feedback. We have raised a support ticket regarding the user logging out issue. It could be a session time out or a network problem, however, we will get our team to investigate and rule out any potential bugs.

Replied August 2020

Jonathan

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent customer service.

Excellent customer service and support.

PROS

Metquay's senior leadership has demonstrated their commitment to our success through early implementation. They have provided significant hands-on support and technical guidance through our first six months using the software.

CONS

Metquay is a relatively new calibration lab management software provider with a limited track record, but they punch above their weight for the price point, functionality, and service.

Vendor Response

Hello Jonathan, Thank you for your kind words, we are committed to going above and beyond what's needed to help ETI achieve its objectives. Regards, Metquay Team

Replied March 2021

BERLINMONY

Mining & Metals, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Value for Money

Good customer support

PROS

Everything you think of is already there and really helps...

CONS

Flow of the work is sometimes confusing .

Vendor Response

Dear Berlin, Thankyou for the review! Your feedback is duly noted.

Replied August 2019

Denise

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Reliable software to keep track your Records

PROS

It is easy to track and keep your records even for a year. Customer support is very great. It is simple and very easy to learn.

CONS

I have sometimes having trouble accessing the software. You really need a fast internet connection if you will use this.

Vendor Response

Thank you Denise , appreciate your valuable review ! cheers , Metquay Consulting Team

Replied November 2017

Pam

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Metquay

PROS

Work Flow tracking

CONS

blank slate, needs a lot of data configuration by the client.

Reason for choosing Metquay

pricing

Vendor Response

Hello Pam, thank you for the feedback. We have added a detailed procedure starter pack that will help get started without building new procedures in the system. Always happy to serve you, take care! Regards, Metquay Team

Replied October 2021

Cla

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Shepherd Instruments choose Metquay for their accredited Calibration Laboratory

Very good

PROS

Simple, they provided exactly what i asked.

CONS

I wish i could customize the labels myself.

Vendor Response

Dear Claudio, Thank you for the feedback! We have introduced the label design module recently. Please reach out to us to learn more. Regards, Metquay Consulting Team

Replied May 2022

User Profile

Vaishali

Verified reviewer

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A complete calibration management software

Metquay has provided me a complete calibration management software for completely automating the calibration laboratory functioning. The after sales support was commendable

PROS

1) It is beautifully designed to handle all the complexities of calibration process like Standard Instruments database, Customer Instruments database,Uncertainty calculation etc. 2) ISO/IEC:17025-2017 Compliant 3) Flexibility of handling calibration of all kinds of instruments

CONS

Creating Instrument formats (worksheet) is time consuming

Vendor Response

Dear Ms Vaishali , Thankyou for your kind review . Regards , Metquay Consulting Team

Replied November 2018

Gwee Cheng Yong

Verified reviewer

Industrial Automation, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

CALIBRATION MANAGEMENT SOFTWARE

PROS

Robust and Scaleable with uncertainty calculation.

CONS

Generating of worksheets. User has to know the flow sequence well to perform this part

Vendor Response

Thankyou Gwee !

Replied January 2019

Showing 1 - 21 of 21 Reviews