MEX Maintenance Software

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Pros

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Maintenance management and visibility
Cost improvements
Improved stores management.

Pros

Easy of use
Customisation capacity
Integration into other business systems seamless
Support excellent not only software issue related but good training support.
Regions

Cons

System bugs to be address quicker
A few system processes could be added, delivery notes, retail ability (Part sales)
A lot of time spent correcting the Reports
Improve import export ability

Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons

Listings can only be sorted on a single column, also in listing locating row after viewing data.

We have been using the Mex System for some time and it is real easy to use.

It has help managing our plant and equipment easier and more cost effective.

Mex can do pretty much anything to do with preventative maintenance;
Putting hours, parts, activities and more onto jobs,
Automatically creating scheduled maintenance,
Collating everything on a job to invoice out,
Collecting readings, info and stats on machines,
Reporting an absolutely anything,
And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Advice to Others

Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.
Overwhelmingly, MEX delivers.
Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.
You have to go a long way to beat this overall package.

I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.

MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Advice to Others

It would be great if you had the ability to add comments to inspections with the iOS app.

We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Pros

Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons

It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Advice to Others

It's not software for the high end users like say a nuclear power plant, or the aircraft industry. But good for small and medium size businesses.

From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Pros

The ease of use when set up,

Cons

Very clunky set up, information drops off the system with any apparent reason.

I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email.
Staff training is regularly held all around the country and onsite personalized training and support is also available.
The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Advice to Others

Give it a go as it is well worth the cost for a maintenance management system

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Advice to Others

The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)

I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX