MEX Maintenance Software


MEX Maintenance Software is a maintenance management system for small to mid-sized businesses that offer a suite of applications including asset management, work order management, predictive and preventive maintenance and inventory management. The solution can be deployed either on-site on a local server or as a hosted solution in the cloud.

MEX Maintenance Software is a fit for companies that operate in a wide variety of industries, from manufacturing to healthcare. The solution helps technicians and other staff members to find out when equipment needs to be serviced or replaced. Customers can also be billed directly from the system for any work performed. A native app is available in the App Store, for constant accessibility and real-time updates on the iPhone, iPad, or iPod Touch.

The customizable reporting and dashboard feature helps businesses to gain visibility of business indicators in real-time. Training lessons, including classes or one-on-one sessions, are also an option to maximize the benefits of the program.

Asset register
Asset register

Asset register

Main menu

Main menu

Preventative maintenance schedule

Preventative maintenance schedule

Reports listing

Reports listing

Work order

Work order

Schedule builder

Schedule builder

Supported Operating System(s):

Web browser (OS agnostic), Windows 8



31 Reviews of MEX Maintenance

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 31 reviews

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Tom from Ifira Port Development Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

easy to move around

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

November 2017

Hi Tom, Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions. Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas. https://www.mex.com.au/Blog/Tag/tech-tips We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX. https://www.mex.com.au/Blog/Tag/maitland-explains Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

Alec from Jamestrong Packaging

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I use MEX daily and it is great to track all maintenance activities.

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Pros

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

November 2017

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

Alan from Speno Rail Maintenance

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Not complex easy to use particularly at the end user trade environment

Maintenance management and visibility Cost improvements Improved stores management.

Pros

Easy of use
Customisation capacity
Integration into other business systems seamless
Support excellent not only software issue related but good training support.
Regions

Cons

System bugs to be address quicker
A few system processes could be added, delivery notes, retail ability (Part sales)
A lot of time spent correcting the Reports
Improve import export ability

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

October 2017

Hi Alan, Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development. Kind Regards, The MEX team

Jay from Griffith

Industry:  Education

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The most cost effective maintenance software for a less complex business. Easy implementation and mobile and cloud base access makes the running cost more affordable.

Best value for money Quick implementation Not recommended for very complex operations

Pros

Value for money
Affordable maintenance cost
Cloud Option
Friendly and prompt customer support
On site training

Cons

Difficulty in integrate with the corporate financial and inventory systems
Not extremely helpful for field services
Difficulty in customizing the reports and dashboards

Review Source

Quentin from Watpac

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

All experiences have been v positive from initial sales, installation technical and product support

Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons

Listings can only be sorted on a single column, also in listing locating row after viewing data.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

July 2017

Hi Quentin, Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process. Thanks for your feedback regarding sort functionality i have passed this onto our development team. If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

ADAM from Patheon

Ease-of-use

Value for money

Customer support

Functionality

March 2017

using the Mex System

We have been using the Mex System for some time and it is real easy to use. It has help managing our plant and equipment easier and more cost effective.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

March 2017

Hi Adam, Thanks very much for the short and sweet review, we¿re happy to hear that you find the MEX System simple to use and that its worked as a cost saving measure. Kind Regards The MEX Team

Jack from PPS Engineering

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

The Swiss Army Knife of CMMS

Mex can do pretty much anything to do with preventative maintenance; Putting hours, parts, activities and more onto jobs, Automatically creating scheduled maintenance, Collating everything on a job to invoice out, Collecting readings, info and stats on machines, Reporting an absolutely anything, And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

March 2017

Hi Jack, Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it. Kind Regards, The MEX Team

Daren from MSS Safety

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

MEX CMMS System Review - Long Term User.

Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs. Overwhelmingly, MEX delivers. Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes. You have to go a long way to beat this overall package.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Daren, Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside. Kind regards, The MEX Team

David from Cooinda Village

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Cooinda Village

I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi David, Thanks for taking the time to review MEX. We wish you the best of luck with your MEX roll out. Our Support staff are always on hand should you require any assistance along the way. Kind Regards The MEX team

Leah from JT Johnson & Sons

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Easy to use system. Great support and service

MEX is a great program and very easy to use. The staff are friendly (that's you reception ladies) and very informative and helpful (support guys). The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas. I particularly like the ability to take MEX with you via the iOS app. As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can. I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Leah, Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. Thanks again for the great review Leah. Kind Regards The MEX Team.

Malcolm from Mauri

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Good, fit for purpose CMMS

We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Pros

Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons

It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Malcom, Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help. Thanks again for the review. Kind regards The MEX Team.

Joshua from MDF GROUP

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Structured Maintenance Made Easy

From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Joshua, Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything. Kind Regards MEX

David from Masonic Care WA

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Masonic Care MEX Review

I have found MEX to be confusing at times compared to other systems that I have used. We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Pros

The ease of use when set up,

Cons

Very clunky set up, information drops off the system with any apparent reason.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

January 2017

Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.

Tim from NewGen Power Kwinana

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Mex Review

I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email. Staff training is regularly held all around the country and onsite personalized training and support is also available. The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

January 2017

Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

Harvey from Casella Family Brands

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Casella Mex Casella

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

January 2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Damien from WATPAC Civil and Mining Pty Ltd

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Solid product with adaptive features

I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Damien, Thanks very much for taking the time to review MEX. We¿re glad to hear that you find MEX adaptive and you¿ve succeeded in implementing our software as an effective maintenance planning tool. If you need any support don¿t hesitate to contact our friendly support staff on +61 7 3392 4777. Kind Regards.

Liam from Oil Test

Ease-of-use

Customer support

February 2016

Best value for money available

I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX

Review Source: Capterra

Response: MEX, MEX Maintenance Experts

February 2017

Hi Liam, Thanks very much for taking the time the time to review MEX Maintenance Software. We couldn¿t be happier to hear that you¿ve been a satisfied customer of MEX for so many years. Kind Regards, The MEX Team

Brent from Landcare Research

Industry:  Other

Ease-of-use

Functionality

December 2015

Mex and Landcare Research

Pros

Ease of use , good support and regular newsletters.
It is very straightforward to use and there are regular training courses available. New assets are simple to add

Cons

Being a Kiwi would prefer if it was a NZ developed product
The way MEX automatically saves changes without prompting takes some getting used to.

raghu from agl

Industry:  Oil, Gas and Energy

Ease-of-use

Customer support

Functionality

December 2015

MEX Review

Pros

Ease of access and does the job as promised.

Vendor : Excellent technical support .

Cons

In availability or no access to source code for customization.

Roll back facility for data issues

Frank from Paradise Beverages Fiji Limited

Industry:  Manufacturing

Ease-of-use

Customer support

Functionality

December 2015

MEX is the backbone of our Engineering Team Planners.

Pros

It very simple to use and required minimum learning to get it running.

Cons

No dislikes but would like a review of their Cloud hosting prices.


Displaying 1 - 20 of 31 reviews