--- title: "MEX Maintenance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MEX Maintenance. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MEX Maintenance is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/mex-maintenance-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / [MEX Maintenance](https://www.softwareadvice.com/cmms/mex-maintenance-profile/) / MEX Maintenance Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/mex-maintenance-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/mex-maintenance-profile/alternatives/) # MEX Maintenance User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 36 reviews (43%) - 4 stars: 39 reviews (46%) - 3 stars: 8 reviews (10%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Very good, I think it is a perfect no nonsense tool for scheduling maintenance, capturing information on assets, and generating reports. - Easily rolled out across the different business entities with very minimal training required for maintenance personnel or requester stakeholders. - Very intuitive and easy to use stores module that helps us with the spare parts stock control. And very good reports creation tool. ### Most mentioned cons - It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs). - One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. - The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. ## MEX Maintenance customer reviews Showing reviews 1-25 of 84 (page 1). ### MEX Maintenance Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files, #### Cons Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality #### Vendor response Hi Philip, Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words. Replied March 2019 --- ### Use of MEX in Aged Care Facility - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year. Contractor portal easily navigate WOs, helps to track WOs for contractors. Having MEX user guide and help videos are super helpful to navigate or trouble shooting. #### Cons 1. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version. 2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option. 3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it. #### Vendor response Thanks for the detailed review! We're thrilled MEX has been so helpful for your maintenance needs. If you are still experiencing the issues mentioned above please reach out to our support team by calling 07 3392 4777 or email on support@mex.com Replied April 2024 --- ### Mex user, spare parts and WO's mostly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros relatively straight forward to use. THE BETTER the initial SET-UP the better the end product and usability. (for clarity, I'm supplying feedback on the Mex system of a company I contract too. They have 200+ employees) #### Cons Would REALLY like to see ways of simply uploading from an excel spreadsheet for Work Orders. By this, I mean clear to see how the current Mex data base is setup i.e. First column (or field) is x, second field is Y etc. That way, I can arrange MY EXCEL spreadsheet correctly before uploading #### Vendor response Thanks for sharing your experience! It sounds like a session with one of our experienced MEX Consultants/Trainers could be of great help with the issues you've mentioned. Reach out to training@mex.com.au for more information. We're here to help you optimise functionality and get the most out of the software! Replied April 2024 --- ### Whakapapa Ski Area - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, it does everything I need it to. There features I dont use that I intend to learn about. My job is very busy so finding the time to spend upskilling myself is difficult. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome. #### Cons I would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified. One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed. #### Vendor response Thanks for your feedback! We're so glad MEX has been such a valuable tool for you since 2014! We do offer a Report Writing course that may be helpful to you. To book in contact our Training team at training@mex.com.au or call 07 3392 4777 Replied April 2024 --- ### Very effective and easy CMMS - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very positive. they provided a very good support for the training and the development of our infrastructure. They have a set of skilled people that are aware of the reality of what is an industrial site #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very intuitive user interface. while some icons could be confusing (ex: Details/Search) it is very easy to find your marks and being autonomous in navigating. We appreciate the possibility to tune the interface, having access to control files that allow us to gain and of course the possibility to have a mobile access #### Cons There is still improvement as the system has a "Logic" approach. You have to quite the page you are one to fetch an info somewhere else. It will be useful to be able to navigate through the top tabs without quitting/saving the work. Finally While there are plenty of very useful fields, it would have been interesting to included in the commisionning time a schedule to tune Front end/back End to facilitate report creation. --- ### Multicap Maintenance MEX Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Asset management, Work Order management, Key management, Request Listings and History all very good components and good to use. Customer Service is very good MEX are always willing to help whenever I call and all staff are kind, polite and helpful. No one has ever been dismissive or rude. #### Cons MEX does not talk to our Finance System and this makes life very difficult to enter invoices and close work orders. There are a few items that cannot be changed, if a mistake is made in selecting an asset in a request and then a Work Order is created then you cannot change the asset selected in the request, same with accidently creating a work order instead of attaching an already existing work order. This cannot be changed either. #### Vendor response Hi Peita, Thank you for your great review of MEX, it is greatly appreciated. Good Customer Service is one of our main priorities so we are really happy to hear that we have achieved this goal with you. Also thank you for your points about customising the system we will take that on board. Do note MEX can be linked with finance systems so if you are interested please get in touch with us. Replied March 2022 --- ### MEX = KISS Value for money. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges). #### Cons Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS. #### Vendor response Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX! Replied July 2019 --- ### Mex Administrator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes. #### Cons Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen. #### Vendor response Hi Barry, Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it! Replied October 2021 --- ### Useful tool to have - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Dairy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Cleaning up a clunky system the team at MEX is very helpful and friendly #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MEX is a very simple system to use and is easy to navigate around. #### Cons The bulk of the system seems to be aimed towards vehicles not fixed equipment. Taking over a system that is not set up correctly from the start makes it hard to use to its full potential #### Vendor response Hi There, Thank you for the feedback. Initial implementation of any CMMS really does dictate the results you get from it. Happy to hear that our team have been helpful in working with you get around the clunky setup, if you need more help you know where to find us. Thanks Replied May 2019 --- ### MEX Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Assigning and documenting a Preventative Maintenance Programme that is audit friendly has changed us fundamentally. The more we use it the better the system becomes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very well designed and captures all of the functionality we require to validate our Preventative Maintenance Program. #### Cons So comprehensive. You absolutely need an appropriate level of training to use it properly. You can't wing it. #### Vendor response Hi Peter, Thanks very much for giving us such a positive review! We are stoked to hear that you think the system is well designed and that MEX has helped improved your Preventative Maintenance Programme. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns. Replied April 2019 --- ### Easy to use & friendly helpful service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Keeping it as a one stop shop for all our Asset documentation, reports & setting up a catalogue to ensure parts are kept as required & there when needed. Allowing the history of the Maintenance department to be kept accurate & up to date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Still getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records #### Cons Having to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry. #### Vendor response Hi Narelle, Thank you for taking the time to write about your MEX experience. It is great that you find the system easy to use and are finding new ways to streamline your processes. Thanks also for your comment regarding customisations, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team Replied June 2021 --- ### MEX Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have implemented a national structure for Asset Management and are using MEX as the tool for this system across a large number of sites Australia wide that have varying processes. The team at MEX has been 100% supportive to all our requests and the time this regionalised system has taken for us to roll out. The flexibility to our requirements has been extremely helpful with everyone from the receptionist, technical support and managers always more then happy to assist. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, Function ability, ease of data capture and quick recall. #### Cons Some bugs have presented - However MEX has always supported us and provided the fix. The I ability to group parts in stores catalogue. #### Vendor response Hey John, We are incredibly grateful that you took the time out to leave us such a nice review! It is so good to hear that you have had an smooth experience with the system and our team have always enjoyed helping you out. Thanks again for being a MEX advocate, we really appreciate it! Replied March 2019 --- ### Software enables me to work efficiently and effectively. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors. #### Cons I personally feel that the MEX Version 15 is improved from Mex Version 11. #### Vendor response Hi Viniana, Thanks so much for the glowing review. It sounds like you are getting a lot out of the MEX system, which is really great to hear! The main goal of MEX is to provide an easy to use system to enable our customers to manage their maintenance efficiently and effectively. We are really pleased to hear that we have reached this goal with you. Thank you again for providing your feedback, it is greatly appreciated. Replied August 2019 --- ### MEX Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to navigate system with lots of features and capabilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very customisable, large database, web-based, quick customer support, easy to navigate with lots of training tools. #### Cons Speed and crashing issues. Customisation pay-walls. Some performance bugs (ie, data randomly being deleted/not saving). #### Vendor response Hi Adrian, Thanks so much for taking the time to share your experience with the MEX system. It is great to hear that you find the system easy to navigate with quick customer support and training tools. With your points on speed and performance, our friendly Support Team will be in contact shortly to sort this out asap. Thanks again for sharing your MEX experience. Replied March 2021 --- ### Review for MEX - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far it is a very accessible and easy program to use, it covers a wide range of functions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ability to 'make it your own', reasonably easy to use. The help functions is broken down well and is easy to follow #### Cons The GOD mode is not very user friendly when it comes to adding in extra fields, especially in MEX Ops. In the security function editing access to the right click field is time consuming. There is too many ways to access security function, when setting users up it could be very easily missed in a separate module. Time sheet module could be improved, for example when you reference a Work Order it should bring the actual times over to the time sheet and not double up on the asset. Include a Payroll module or function that could the give ability to easily export a 'Payroll Report' with the listed trades/employees and their hours for the week (as per time sheet) and the referenced work order. A chat function would be a great tool, where you could live chat to the the help desk. #### Vendor response Hi Jasmin, Thanks so much for taking the time to review our software. We are always looking for ways to streamline the user experience, so thanks for your comments on the God Mode feature, Timesheets and a Chat Tool. These suggestions have been passed onto our development team so we can further enhance your experience with MEX. Thank you again for sharing your feedback, we love hearing when our customers make MEX their own! Kind Regards, The MEX Team Replied March 2019 --- ### MEX user for 5 years - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. MEX is reasonably easy to use and reliable. Support is usually very helpful and quick to respond #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to export data and support is very helpful #### Cons Inputting data can be slow. Changing details on many items can be tedious I would like to have - expense elements as well as the account codes - in the catalogue I would like to have the functionality to change preferred supplier for each item depending on the region #### Vendor response Hi Daryl, Thank you very much for the review, we're stoked to hear that you have found the system easy to use and reliable over the last 5 years. In regards to the speed issues with inputting data, one of our support team members will be in touch shortly to investigate further. Thanks again for taking the time to review MEX. Replied June 2019 --- ### CMMS Implementation with no maintenance experience. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall MEX is the designed and supported the way all software should be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Logical format, easy to use, useful help index and accessible on call support. #### Cons The thing a like the least is the User Security set-up #### Vendor response Hi Brendan, Thank you for sharing your positive feedback for MEX. It's really good to hear that you found the system easy to implement due to the logical format of MEX. If you ever need any assistance you can always phone and speak to our support staff who will be more than happy to help. Thanks again for your review. Replied December 2022 --- ### Custom Module - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software itself is quite easy to use when creating a custom module, it has allowed our business to start to combine our Preventative Maintenance with our Quality system enabling our crews easier access to all the information and tools they require to complete their roles. #### Cons Custom Modules have limited space to populate Custom Modules limitations - unable to have an item inserted into the module such as a Matrix or picture. #### Vendor response Hi Paul, Thanks for taking the time to share your experience with the MEX system. It is wonderful to hear that you have found the system easy to use and that MEX has helped your crews complete their maintenance jobs. Our goal is to have a high level of customer satisfaction and it sounds like we achieved that goal with you. Your comments on the custom modules have been passed onto our friendly Support Team who will be in contact shortly to assist. Replied March 2019 --- ### easy to move around - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop. #### Cons The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat. #### Vendor response Hi Tom, Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions. Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas. https://www.mex.com.au/Blog/Tag/tech-tips We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX. https://www.mex.com.au/Blog/Tag/maitland-explains Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues. Replied November 2017 --- ### FleetMex Transport - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FleetMex helps track all our fleet asset location, maintenance cost, takes care of the maintenance and inventory requirements, service projections, outstanding works and fleet reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to setup, easy to navigate around, SQL Data based, #### Cons Not being able to add major components to Assets and track warranty for them separately with out using Asset Childs. Not having a tyre module when in Fleet mode. #### Vendor response Hi Denys, Thank you for sharing your feedback, both positive and constructive. We are stoked to hear that you find MEX easy to use and simple to setup where we pride ourselves on being user friendly & continually strive to make maintenance simple. Your suggestions about warranty tracking and a tyre module have been passed onto our development team. Kind Regards, The MEX Team Replied March 2019 --- ### MEX Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to both set up a new Asset and then manage the work associated with this Asset #### Cons Would be more efficient to have hyperlinks to the Work Orders To be able to see both live and Historical Work Orders simultaneously would be helpful #### Vendor response Hi Lauren, Thank you for your great review, we're happy to hear that you find the system easy to setup and thank you for your feedback regarding hyperlinks. If you ever need any assistance you can always phone in and speak to our support team. Thanks again. Replied September 2022 --- ### A reasonable package, not great for small business - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered MEX is a reasonable product It has been a reasonable way to start digital maintenance planning for us #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Reasonable price Relatively intuitive to use #### Cons Too complex for a small business Hard to navigate Not user friendly The support from MEX is passive and reluctant --- ### MEX evaluation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Shipbuilding - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I like MEX But ı couldnt sell anybody.If ı have any chance again ,ı will try selling and demostration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use,Not too complex.Key performance indicators are good and very usable. #### Cons Include inspections.Also Predictive maintenance.I havent met unavailable it.Quatation is a little complex.And ı couldnt uderstand clearly. Must be threee options.small medium and large companies and users . #### Vendor response Thanks for your feedback! Replied April 2024 --- ### Asset Management made simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No significant road blocks yet #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros If you can load an app on a phone and start using it without much instruction, you shouldn't have too many issues using MEX. Fairly intuitive and user friendly with friendly and knowledgeable tech support #### Cons I can't do all modifications to an asset on one screen. Having to go through multiple screens to complete all necessary changes is a little reminiscent of the SAP T-codes #### Vendor response Hi Peter, Thanks so much for leaving us a review. It is awesome to hear that you have found the system intuitive and easy to use. These factors are priorities for us, so it is great to hear that we have reached these goals with you. Regarding your comment about modifying an asset, our Support Team will contact you to look into this further. Replied October 2019 --- ### Just starting to implement MEX into our Company - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Paper & Forest Products - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The MEX team has been great supporting us along the journey of implementation. MEX software is very simple to set up and seems to cover all needs/requirements of a mid size company. We are interfacing MEX with our ERP. This has added complexity to the implementation. Data transfer aslo at some points is overwelming. But again MEX team has been there to guide us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple powerful tool capable of being in house administered and maintained #### Cons Need to finish project implementation and more testing to confirm it is a robust software capable of interfacing with ERP #### Vendor response Hi Jose, Thank you for leaving us a review, we really appreciate your feedback. It is great to hear from a new customer that the system has been easy to set up as that is one of our main goals. We are so pleased that MEX covers all your needs and look forward to working with you further. Replied April 2019 ---