MicroMain Software

Pros

This product is prime above all Facilities software that I have used. It does everything I need and then some.

Cons

It took a little getting use to, but in no time I was in the swing of the software and absolutely love it

All in all a great software to use.

Pros

Its a great software to use, overall it management strategies are dominant and i would to thank the software engineers for creating a user friendly software for personal or business use.

Cons

The product is of high standards that although it is a user friendly software it has a dominant function that's allows you to manage but also needs a strategically build option manual that allows users to make decisions.

It is a very good system for our needs

Pros

I have found the software to be very easy to train employees on and it does about 95% of what we need it to do

Cons

I would liked to have a column in the system so it could be labeled for planned work. I would also like to be able to set up the layout the way I wanted it and have a save layout option so it would stay the way I set it up.

Likes Best

Lots of feature for minimal costs. Customer service is excellent!

Likes Least

Not as user friendly as some of the other software out there. I would love to be able to create new fields on the fly. If I create a new work order under an asset that's not in the system yet, then I have to back out and create the new asset first. There should be a drop down feature under the asset tab that you can just add in from any screen. The same should go for all the functions in the system.

Recommendations

Make sure it's right for your business. There's lots this software can do, but you don't have to use it all.

Likes Best

Not very familiar with this product but thus far it serves its purpose as far as organizing and giving the opportunity to prioritize work as needed.

Likes Least

Not really user friendly, and takes some getting used too. But once you manage to get the hang of how the ENTIRE SYSTEM operates and it's functions, it them becomes routine.

Recommendations

The ability to prioritize work orders by asset, weather routine maintenance, scheduled repair, emergency repair and safety related items. All Safety related items should be red flagged and automatically sent in to an OPEN work order rather then over looked in the "Requested" section. They should also be flagged some how, either color, or sent to the top of the list and BOLD - this way all safety related items get the attention they need and can be addressed in a timely manner.

Likes Best

Easy to navigate. I don't have to dig through tons of stuff that I will never use. I like the capability of generating a purchase order and referencing it to a work order. Reporting system is pretty good also, once you practice a bit. Training was excellent!

Likes Least

No complaints. It would be nice to have an email automatically generate to your staff when they are assigned a work order, or every morning when I come in, the work orders due for that day are already on the printer.

Recommendations

Consider this software, due to ease of use. You are able to navigate through the tabs/headers and find what you need quick.

Likes Best

We were not using any kind of software, so we started using MicroMain from scratch. It is very intuitive and simple to set up and start using . There is quite a bit of customization as far as naming fields to match your appropriate use. I really like the project feature which allows you to type a lot of information together under one project heading. I also really like the ability to store electronic documents within the system eliminating file drawers of paper in my office.

Likes Least

I haven't found anything I don't like as of yet! The software is so easy to use I haven't gone to any formal training. I've simply read the help text and user manual and got it up and running without any problem whatsoever

Recommendations

I evaluated six different competitors products before I selected MicroMan. It is a very strong application for a organization that isn't generating revenue through maintenance

Likes Best

MicroMain provides us the best support and service. They always fix any issues or find an alternative way to fix the problem we have. The out-of-box software includes all of the major functions needed for CMMS, such as work order, asset, part inventory, purchase order, etc. The software is also customizable (via the source code) to fit the company's requirement.

Likes Least

The user security level configuration is not deep enough to control the field and button level (ex. enable/disable, read/update/delete etc.). For example, the system cannot prevent the user in the technician group from clicking the "Complete" button to close the WO when they are not allowed to close the WO.

Recommendations

To evaluate the software, the company created the evaluation matrix and evaluation criteria (such as cost, ease of use, flexibility, reliability, support, custom programming, and overall value). The final decision will be made based on the fact finding on the criteria and the weight to each criteria.

Likes Best

Vendor is fabulous to work with. Our account/sales rep was very thorough. We purchased the Premier package with web request and Mobile app.

Likes Least

Nothing. The vendor is the crucial aspect to why we selected the product.

Recommendations

Assess how you will be using it and the specifics of the applications. So many are very good; you just have to find the fit for your organization.