About MIMS

MIMS is an enterprise SaaS software that assists businesses with enabling advanced field operations management. Designed specifically for the field service industry, MIMS helps users identify and resolve problems quickly and improve overall customer satisfaction.

The work management module enables businesses to automatically create work orders, verify the completion of jobs and receive automated alerts about field updates.

With the team management module, organizations can remotely control and manage the activities of field teams. Managers can optimize employee schedules, daily job capacity or shifts and accurately capture the time taken to complete tasks. The application also helps users monitor individual KPIs and gain an overview of team performance on...


Read More

Supported Operating System(s):

2 Reviews of MIMS

Overall rating

5 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 2 of 2 results

Do you use this product?Write a review

March 2021

Mohammad from Al Shaheen Services

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great FSM Software for Small and Medium companies & cost effective.

Overall, a good software that gets the job done, easy to use, great mobile application interface for technicians, and can be easily integrated with quickbooks, xero.

Pros

The system set up is very easy, adding a lot of checklists, assets, locations and etc. through the csv upload saved a lot of time and cost on training. The support staff are very helpful and solve support requests very fast. One of the most helpful features for us was being able to integrate the software with our website for customers to raise job tickets, which helped allocating resources faster. Our customers are very happy about this feature. Great reporting capabilities, we are even able to tailor our reports to specific time.

Cons

Initial learning and understanding is little challenging, but after getting the hang of it, becomes super easy.

Reasons for Choosing MIMS

Friendlier UI, support of the team, more options, and features.

March 2021

Frixos from Essential Repairs

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

MIMS exceeded our expectations

We are paperless, my technicians are able to invoice directly from the field, which massively improved the time that my accounting team would spend on “chasing” customers. Most importantly, we are able to add multiple customer systems/assets into the customers' contracts and run the preventive workflows with no delays.

Pros

MIMS exceeded all the expectations, with automatic dispatching and scheduling features. Our customers are able to raise maintenance repair tickets directly through our website. MIMS saved my business during a pandemic and now it is easy to manage my teams remotely.

Cons

To be honest, the team is very happy with MIMS, and the only thing I can point out is that MIMS does not have offline capability.

Reasons for Switching to MIMS

The software we used did not have the capability to track the progress of the job and the scheduling capabilities did not meet our expectations.