Mobile311 by Dude Solutions is a cloud-based integrated asset management and work order management solution that allows users to document their work and routes on an ESRI-integrated map. Work orders can be created and pinned directly to the map that helps technicians in the field to pull up a list of pending work orders and sort them by proximity and priority on their mobile devices or tablets.
Mobile311 allows field workers to attach photos of the work orders to the corresponding requests. Its “breadcrumbs” feature shows where field crews are to help dispatch the closest crew in the event of an urgent request. Users can also manage citizen requests in the solution's "Citizen Portal".
Additionally, Mobile311 can be used to collect GIS asset information, which can then be incorporated into already existing maps using ESRI and ArcGIS technology. Services are offered on a per-user basis that includes support via phone, email and an online knowledge base.