MPulse

RATING:

4.5

(170)

About MPulse

MPulse Software doesn’t sell “basic” maintenance management software, because we know that even smaller organizations need robust software to manage the increasingly complex demands of modern maintenance management. Whether you choose Professional Edition, Advanced Edition, or Enterprise Edition, you’ll get a fast, full-featured CMMS solution at highly competitive pricing. MPulse Professional Powerful work order management, preventive maintenance, and service requesting features make up the core toolkit for professional maintenance managers and technicians to get stuff done. MPulse Professional edition provides all these tools combined with powerful inventory tracking, calendar and labor management, vendor management, reporting, and dashboards. Like all MPulse editio...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MPulse Pricing

Three editions of MPulse are available: Professional, Advanced & Enterprise Pricing information is available on inquiry.

Free trial: 

Available

Free version: 

Not Available

Maintenance Advisor Dashboard
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MPulse Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MPulse

1 - 5 of 170 Reviews

Larry

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Adair County Ambulance District

Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.

PROS

Work Order Management and the reporting capabilities

CONS

Not the absolute most user friendly system, but once you learn how to use it, it delivers results

Quintin

Education Management, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Work orders using Mpluse

Overall the experience has been challenging but good.

PROS

The feature that I like most is the ease at which work orders can be submitted and tracked. The ability to attach media to work orders is extremely helpful.

CONS

Not being able to access or edit work orders once they have been completed . It would be nice if administrator's had the capability to access closed orders

Reason for choosing MPulse

More functionality better reporting and ease of use for end users

Reasons for switching to MPulse

Not enough reporting and charting capabilities it also lack the feature of attaching media .

Martin

Telecommunications, 10,000+ employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2018

Very versatile and complete, but slow and buggy

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

PROS

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

CONS

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details. It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow. It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

Ken

Building Materials, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2024

Tracking you work orders and employes.

So far so good, we are still learning all its abilities..

PROS

There are some many options available along with the expandability.

CONS

Alot of learning the workings of the programs

Reasons for switching to MPulse

It had limitations as to what it could do.

Dan

Facilities Services, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

MPulse Initial Review

So far, no major regrets. That said, if the ability to view comments for the person who entered the work order request and the ability to email when status of work order changes isn't resolved, we will likely find a different product.

PROS

Fairly customizable, easy to search, support has been good so far

CONS

ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending.

Reasons for switching to MPulse

Semi-forced when MPulse bought Teamworks and then adjusted the pricing to support it making it too costly to own.