--- title: "MPulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MPulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MPulse is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/mpulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [MPulse](https://www.softwareadvice.com/cmms/mpulse-profile/) / MPulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/mpulse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/mpulse-profile/alternatives/) # MPulse User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 169 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 105 reviews (62%) - 4 stars: 53 reviews (31%) - 3 stars: 7 reviews (4%) - 2 stars: 4 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - MPulse has a simplified list of features and applications and does not overly complicate the software with unnecessary items. - The ability to attach media to work orders is extremely helpful. - There are some many options available along with the expandability. ### Most mentioned cons - I did not purchase this software; this was already in the department when I took over as supervisor so knowing the previous supervisor, i blame him for some of the software functions being so confusing but like stated earlier, not having support when i need them can become frustrating sometimes. - With how much work I have running a maintenance department, it really puts a wrench in the works not having good support readily available to me. - we have to monthly change the due date on some work orders so now the due date is not looked at in anything. ## MPulse customer reviews Showing reviews 1-25 of 169 (page 1). ### Mpulse - Overall rating: 5/5 - Reviewer: Jeff H. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking. #### Cons The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution. --- ### I might have missed it, but there should be a help feature outlining the traps. - Overall rating: 4/5 - Reviewer: Rosann B. - Product usage: Used unspecified for unspecified - Reviewed: September 2008 - Review source details: This review was submitted organically. No incentive was offered I might have missed it, but there should be a help feature outlining the traps. There should be a more robust user generated reporting method for seasoned administrators. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Flexible, fairly easy to use, great customer support during implementation and customization and continuing after. #### Cons No easy way to customize reporting without having MPulse techs do it for you. No way to for user to accomplish mass input or mass correction. Some quirky behaviors --- ### A very comprehensive and complete CMMS - Overall rating: 4/5 - Reviewer: Len S. - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy. #### Cons The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs. --- ### I might have missed it, but there should be a help feature outlining the traps. - Overall rating: 4/5 - Reviewer: Rosann B. - Product usage: Used unspecified for unspecified - Reviewed: September 2008 - Review source details: This review was submitted organically. No incentive was offered I might have missed it, but there should be a help feature outlining the traps. There should be a more robust user generated reporting method for seasoned administrators. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Flexible, fairly easy to use, great customer support during implementation and customization and continuing after. #### Cons No easy way to customize reporting without having MPulse techs do it for you. No way to for user to accomplish mass input or mass correction. Some quirky behaviors --- ### Mpulse Recommendation - Overall rating: 5/5 - Reviewer: Sharon D. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful and Helpful Support Center #### Cons Could use more flexibility with list views; however, believe that V7 will remedy this. --- ### Mpulse Recommendation - Overall rating: 5/5 - Reviewer: Sharon D. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful and Helpful Support Center #### Cons Could use more flexibility with list views; however, believe that V7 will remedy this. --- ### Mpulse Recommendation - Overall rating: 5/5 - Reviewer: Sharon D. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful and Helpful Support Center #### Cons Could use more flexibility with list views; however, believe that V7 will remedy this. --- ### Mpulse Recommendation - Overall rating: 5/5 - Reviewer: Sharon D. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful and Helpful Support Center #### Cons Could use more flexibility with list views; however, believe that V7 will remedy this. --- ### Mpulse Recommendation - Overall rating: 5/5 - Reviewer: Sharon D. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Wonderful and Helpful Support Center #### Cons Could use more flexibility with list views; however, believe that V7 will remedy this. --- ### I have found this soft ware and its support to be a very usefull tool. - Overall rating: 5/5 - Reviewer: Robert H. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered As Maintenance Manager, I had reviewed many software products prior to purchasing Mpulse. Mpulse is very intuitive to use, easy to train employees on the use. There are many ways to extract useful data for reports. I use this software on a daily basis and have had no issues. The questions I had for the Muplse support staff have been quickly answered along with any sidebar information related to the subject. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Tracking you work orders and employes. - Overall rating: 4/5 - Reviewer: Ken S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good, we are still learning all its abilities.. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros There are some many options available along with the expandability. #### Cons Alot of learning the workings of the programs #### Reasons for switching to MPulse It had limitations as to what it could do. --- ### MPulse - Review - Overall rating: 5/5 - Reviewer: Mario V. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great bandwidth Easy to use and multi use product #### Cons Not sure what I could say on this one satisfies our needs --- ### maintenance - Overall rating: 3/5 - Reviewer: Tom P. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slow response when entering data, wait for updates on order #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros email notifications, lets requester know when completed #### Cons changed how to enter hours when closing orders. takes sooo long to get something changed --- ### Excellent Vendor Relationship Helped Make MPulse Succeed for DISH! - Overall rating: 4/5 - Reviewer: Leslie D. - Industry: Telecommunications - Product usage: Used unspecified for more than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business. #### Cons The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost. --- ### Fletcher Academy INC - Overall rating: 5/5 - Reviewer: Jason M. - Product usage: Used unspecified for more than 2 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Ability to tailor it to the needs of your business modify wording and change it to your preferences. #### Cons Unavoidable issues with web based programs - not a Mpulse problem just the fact that data having to travel over the country to servers there are multiple places and ways things can get slowed down. Hosted at your site gets rid of these problems but then makes your company responsible for a lot more headaches. We are not just a school we have businesses that support our school: Health food store, bakery, retirement center, Fitness center, Rental units commercial and residential, grounds and maintenance. We are able to track hours and create a history of what was done at all places in our campus. --- ### You asked - Overall rating: 2/5 - Reviewer: Daniel M. - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I cannot give a very glowing review as I have been very disappointed with the system since I first started working with it in December. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I don't find much to like #### Cons There's not enough room here to tell you all the troubles I've had --- ### We absolutely made the right choice. MPulse is the real deal. - Overall rating: 5/5 - Reviewer: Scott C. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for less than 6 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away. #### Cons I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful. --- ### Mpulse has been one of the most useful software tools we have purchased over the past decade. - Overall rating: 5/5 - Reviewer: Don R. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered The Town of Friday Harbor has been using Mpulse maintenance software for over a decade. Prior to Mpulse we tried using software from as simple as calendar (outlook type) reminder software to a couple other companies claiming user friendly, reliable software packages. We failed to fully implement those programs mostly due to lack of software support or training from the companies. When we switched to Mpulse, we received excellent implantation and training support, and have been successfully utilizing this powerful tool for maintenance scheduling, tracking, and state required reporting ever since. As technology has changed over the past decade, Mpulse has been able to adapt and offer relevant products that keep up with the ever transforming world of computer based information management, and reporting. When they made the leap to a web browser based CMMS software package, they continued to support their older version users as well as committing to an intense webinar training program to support their customers making the transition to their new platform with greater functionality. Mpulse continues to meet our maintenance tracking needs with excellent customer support and training. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### This software has been so easy to lean and impliment. The support adn - Overall rating: 4/5 - Reviewer: Steve C. - Industry: Religious Institutions - Product usage: Used unspecified for more than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros Besides the ease of working with the software, the initial training and support as well as the "Tips and Tricks" monthly webinars have proven invaluable to help me learn and use best practices in making a smooth transition for my staff both in inputing and responding to work orders. #### Cons The only thing that I don't like it that the program kicks me out every once in a while. --- ### CBC/CTS Machine & Facilities CMMS - Overall rating: 5/5 - Reviewer: Mike P. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Private Customer and Government organizations recognize Mpulse and accept the performance during all of the audits a Blood/Tissue bank is required. We use it at multiple locations over the United States. #### Cons The web-based system speed is not as fast as I would like to have or as fast as a computer based system. We must have web based. --- ### I have been very satisfied with MPulse. - Overall rating: 4.5/5 - Reviewer: Craig H. - Industry: Utilities - Product usage: Used unspecified for more than 2 years - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4.5/5 #### Pros I use only a limited amount of what Mpulse has to offer. The work order system for PMs and other maintenance works well for my needs. Interaction with the vendor has been positive. #### Cons The online system is slow at times. Navigating in through the files takes longer than I would like. --- ### Our experience - Overall rating: 4.5/5 - Reviewer: Oskar B. - Industry: Philanthropy - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros It gives us the capability of tracking our productively, cost, accountability, and reports on all of these. #### Cons Some time reports are a pain to put together. Although support has been very good, remembering all steps and fields can be a little much at times. --- ### Summit Farms Product Review 3.30.2016 - Overall rating: 4.5/5 - Reviewer: Brian S. - Industry: Farming - Product usage: Used unspecified for more than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The customer service is very helpful and responds quickly. The reports are customizable, we can customize on our own. #### Cons The system currently does not communicate with our accounting system, ie purchase orders, inventory --- ### I use this product to submit maintenance work order tickets - Overall rating: 5/5 - Reviewer: Jessica R. - Industry: Government Administration - Product usage: Used unspecified for less than 2 years - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vendor is easy to get a hold of and is friendly and helpful. The product is easy to use and allows a simple and effective way of entering facilities requests placed by our customers. #### Cons I have no complaints about the vendor or product. The product functions for our company and for all intent and purposes provides a good platform to do what we need to do with it. --- ### MPulse improves our efficiency and accountability - Overall rating: 4.5/5 - Reviewer: Rebecca B. - Industry: Consumer Goods - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros I love being able to track our planned maintenance. It helps to keep our building maintenance team and our service vendors on schedule, so our building runs more smoothly. We are also using the Scheduled Maintenance feature to track license expiration dates to ensure our team never receives a violation for expired certificates. It's been very helpful. #### Cons Setting up our MPulse system was not easy. In the beginning, there were many glitches, the system wasn't running as smoothly as we hoped, and email notifications were not working properly. It took a few months to get the system working to our liking, but since we got to that point, it's been great. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/mpulse-profile/reviews/?page=2) --- MPulse Reviews, Pros and Cons - 2026 Software Advice