Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.

Work Order Management and the reporting capabilities

Not the absolute most user friendly system, but once you learn how to use it, it delivers results

For our campus, it made getting requests from users easier, plus the users were able to receive e-mail notifications depending on the status of the work order. The building users appreciate it's ease of use for getting requests to Physical Plant. Maintenance staff can be held accountable for performance and with the Preventative Maintenance procedures getting scheduled and completed, the downtime of critical equipment has dropped.

Ease to set up, service and trouble-shooting skills of staff at MPulse top rate! Have been using the various platforms of Mpulse since June 2000.

Since We did in house loading of assets and setting up of preventative maintenance procedures, it would have been nice to have some pre-populated PM procedures that could have been available for generic pieces of equipment that everyone has. The inventory process, part/materials was a bit cumbersome as well the key management tab.

Great software but could be better form a mobile standpoint when in the field.

best option at the time for maintenance software with inventory

we would like to do more but we're limited

So far so good, we are still learning all its abilities..

There are some many options available along with the expandability.

Alot of learning the workings of the programs

MPulse has become a very much have to have part of our daily lives as we work through our maintenance day

easy access to all the different headings and pages i need to go to use the software

manipulating around the different pages with the mouse and the pulldown menus

It ok, but could be better, there are some quirky issues at times that seemingly take too long to resolve.

The ability to have a workorder system to track repairs and costs

Resolution of issues takes too long, not getting calls back regarding issues in a timely fashion.

Being using mPluse for 9 years, very satisfy with the work order, work order scheduling capital equipment and parts inventory module.

Not too happy with how the reporting format is outlines.

Great bandwidth Easy to use and multi use product

Not sure what I could say on this one satisfies our needs

Being able to look in advance to see what work was coming up and the ability to change priority.

Still trying to unlock or use some fields that are available. Still learning the ins and outs.

We've been using MPulse for the last 4 years now, and we don't have any plans of stopping. We appreciate how it helped us in keeping track of all of our devices and not relying too much on stacks of spreadsheets updating, tracking, monitoring, etc., of our devices. MPulse does the work for us.

Easy to use and understand. There's a learning curve on how to use it but once you learn how to navigate within MPulse, you will definitely appreciate how powerful MPulse is in maintaining and managing all of your devices.

It was hard to understand at first, but as you use it more daily, you get to appreciate how powerful MPulse is.

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice.

The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away.

I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful.

MPulse has allowed us to track hundreds of assets of multiple types and accurately schedule maintenance for those assets. Before MPulse our preventive maintenance simple didn't get done. Our spare parts inventory tracking was in the stone age. We were never sure what parts we had or where to find them. No we're able track inventory and we've always got necessary spare parts on hand. We're keeping accurate demand maintenance records that are later used to generate predictive maintenance and reduce downtime. MPulse is the software that we chose to help get our house in order and it has proven to be a very good decision. This software offers the best balance of features vs price. The customer service/tech support is also very good. I uncovered a couple of small bugs early in our implementation process that were quickly resolved by the MPulse tech team. My advice to those shopping for a CMMS: Do your homework. They're not all the same. You can purchase much cheaper software but you're not likely to be happy with it. MPulse offers a solid value for the price. It can be easily customized to your specific requirements and MPulse believes in service after the sale.

Besides the ease of working with the software, the initial training and support as well as the "Tips and Tricks" monthly webinars have proven invaluable to help me learn and use best practices in making a smooth transition for my staff both in inputing and responding to work orders.

The only thing that I don't like it that the program kicks me out every once in a while.

Private Customer and Government organizations recognize Mpulse and accept the performance during all of the audits a Blood/Tissue bank is required. We use it at multiple locations over the United States.

The web-based system speed is not as fast as I would like to have or as fast as a computer based system. We must have web based.

Expedites the workflow easier & organized. Easier to control work orders & cut down time on job to job basis.

For some reason it kicks you out of MPulse & sends you onto Log In window when you are using software. Haven't found a solution or the reason why it kicks you out.

It is easy to manage maintenance schedules and track work orders. We use to review all the maintenance for the building and scheduled contractors and vendors.

The reporting part could be a little more user friendly.

The customer service is very helpful and responds quickly. The reports are customizable, we can customize on our own.

The system currently does not communicate with our accounting system, ie purchase orders, inventory

Ease of use and great tech support, staff was always available with prompt and unrushed answers.

Nothing with the software but I am in Atlantic time zone so I have to wait sometimes to gat answers to my questions

The program is user-friendly. Very easy to get started with and it evolves each year.

Some things that are entered such as assets, personnel, etc. are difficult to remove in certain circumstances.

It is easy to enter equipment and setup planned maintenance

Cannot setup planned maintenance by meter readings only Have to used time based and that makes it difficult if usage changes daily

Pros - Customer service and tech support have been great to work with. - User friendly. Cons - We are unable to use the mobile app licenses provided so there are times when it is difficult to get on to the system due to licensing limitations.

We purchased this software for our company to serve all of our building maintenance and ticketing needs. We also use the software for all IT related issues and will be expanding it's use to other departments in the near future. It is very intuitive and easy to use. Adding records and tracking maintenance and IT issues as well as future services is very easy. It has an excellent database feature to allow tracking of all assets. I would highly recommend this software.

The overall ease of use and functionality

I have and will continue to recommend the MPulse software to anyone looking for a reliable, user friendly package!

Exceptional training by knowledgable staff. General and Technical Support teams are friendly. patient and willing to walk me through any questions no matter how long it takes. All areas of the program are interactive and work together allowing me to create, convert, plan, set up, report and more with ease.

The only con I can come up with is my own lack of time to implement and make use of more that is offered as it would be a tremendous help in running our department more efficiently. We have made this a goal this year.