All NetFacilities Reviews
1-25 of 126 Reviews
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Peter
Maritime, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Intuitive software with a multitude of tools allowing for highly streamlined maintenance management
Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.
PROSNetfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.
CONSMobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.
Jeff
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Net Facilities and the behind the scenes support team
I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me. Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us. I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS. The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen. I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it. If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.
Vendor Response
Thank you Jeff for the review. We enjoy working with you and your team. Continued success! NetFacilities Team
Replied April 2016
Rich
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2017
Over complicated facilities management software
While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.
PROSIt is technically robust
CONSDifficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.
Vendor Response
Hi Rich, I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away. Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it. As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly. Like you said, perhaps it¿s a bit more robust than your small business requires. All the best to you, and your business! Sincerely, Shawn D.
Replied March 2017
Sherice
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
DAL Review
We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.
PROSIts easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.
CONSI do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.
Reason for choosing NetFacilities
Not sure since I didn't select it just Admin over it.
Vendor Response
Sherice, thank you for the great review! We're so happy you don't get any complaints from your users and that you find NETfacilities easy-to-use. We recently launched a product survey for our customers to provide us feedback on how we can continue to improve our software. I'll make sure to send you the link and pass your feedback regarding the auto log off to our Product Team. Thank you for being a great customer!
Replied January 2020
Patricia
Utilities, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
It's hard to set up because you have to play with it to understand how to set it up.
It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.
PROSI love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.
CONSThe number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.
Hope
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Outstanding support and product!
Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable.
PROSWhat we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.
CONSThe trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.
Tony
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Great software for what it does
We use NETfacilities to manage the preventative maintnenace at various facilities. We have found that our customers really do not utilize the work order system, but our staff does.
PROSI love the ease of operation and the flexibility to built each site to suit our needs.
CONSFor a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.
Reason for choosing NetFacilities
Ultimately, it was the web based solution that fit our company needs.
Vendor Response
Thank you for the kind words, Tony! We're so happy you love the ease-of-use and flexibility within the solution. We look forward to continuing to serve you and your staff!
Replied January 2020
Patrick
Religious Institutions, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
St Columban
It has been a very helpful tool.
PROSFinally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.
CONSNavigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .
Reason for choosing NetFacilities
Cost and functionality. I am able to add as many users as I want without impacting the cost. I am still strapped for time and have not exploited this software to its fullest capability for the parish but am pecking at it.
Vendor Response
Hi Patrick, thank you so much for taking the time to leave us this amazing review. We appreciate it and your loyalty as a customer!
Replied February 2020
Margaret
Religious Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Review of NETfacilities Software
Saves us time; allows for consistency and ease of record-keeping.
PROSEase of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.
CONSMy use of the software is limited so I do not have any complaints.
Reasons for switching to NetFacilities
NETfacilities easier to navigate the page and easier to add PM tasks.
Vendor Response
Thanks for the awesome review, Margaret! We work hard to meet the expectations of our customers, and we're so happy to hear that NETfacilities saves you time, allows for consistency, and helps with record-keeping. Thanks for being a great customer!
Replied January 2020
Donna
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Easy to Use & Great Customer Support
The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.
CONSI would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.
Vendor Response
Donna, thank you for leaving us such a wonderful review! We are thrilled that you find NETfacilities easy to use and love working with our support team. We appreciate the kinds words.
Replied March 2020
Terrill
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Excellent sofeware
As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective and present reports to management when needed for accountable. this have cut my tracking work order request down by 50% I love the this software. Hope that NetFacilities can make the changes or updates the concerns that I've experienced.
PROSI like that the software is very flexible for our Facilities Department. We are able to track many different areas of our department with the work loads etc. it offers a great range of accountable for employees, tenant, and vendors.
CONSI don't like that the software isn't able to have electronic signature on the system for keys receiving, and other important documents that requires a signature. Not please that the mobile app you aren't able send out news / events or any important updates throughout the system for management or users to be aware or in the loop.
Martin
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2017
Some room for improvement, but still a good system
For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.
PROSConsistent uptime and performance. Visually simple and easy to navigate.
CONSLack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.
Jeff
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Commercial use
Overall for what we need it for we are satisfied
PROSGives a way for maintenance to get the work order as they come through, even if they are not at a computer. Makes it easy to track your maintenance guys labor and time if completed correctly.
CONSSome of our tenants would rather call than go on and submit a work order. Not sure if it is to hard or just easier to call.
Patty
Non-Profit Organization Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
My experience....
Very easy to use, very easy to access, saves time and frustration.
PROSI love the fact that if I have something at my site that need immediate attention, all I have to do is log on to NetFacilities and place a work order. All the needed information in that work order and I do not have to do any extra work to get things taken care of. I also love that any work that has been completed at my site is tracked and very easily accessible if I need to be able to shown an auditor that the work has indeed been performed.
CONSI honestly don't have anything negative to say about this software. It is very easy to use.
Jim
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2017
Satisfied, but not loving the program. Needs to be a more user friendly, as well as tech support.
PM tracking
PROSVersatile,
CONS-System will kick you out during work order generation. Have to generate another WO and retype. Program should have an auto save feature. - Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes
Jean
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Wouldn't run a facility without it!
I can delegate multiple items to staff without paperwork, phone calls or text. I also can track how productive my staff is at certain tasks.
CONSI honestly have not found anything. I am very happy with this software
Ray
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Customer Service is the best!!!
The layout is simple and easy to use. And the dashboard shows me everything I need.
CONSSome of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!
Deanie
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Atlanta Humane Society
good
PROSI have been using it for a few years now and this has helped me keep up with multiple sites.
CONSonly con that I have is, I wish it had the ability to assign a user to more than one site.
David
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Great Product
This software is very easy to use, and the auto pilot function is great!
CONSThere are a few kinks. Sometimes when I close out a work order is does not file it right away.
Jeremy
Entertainment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Net facilities
Ease of use of user and vendor portals.
CONSNot being able to customize sections specially for us. Also inventory module issues with request and receiving items.
Valerie
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
ease of entering information
It is very easy to enter work orders with this program.
CONSI haven't found anything yet I do not like.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Great Facilities Management Software for a fair price
Preventive Maintenance on Assets is all stored in one place.
PROSThe software is intuitive and the customer support has been great! The software has scaled with our business; the UI and features have developed over time.
CONSWe really haven't had any trouble with NetFacilities. My biggest grievance is sharing the software with other internal team members; we don't always agree on the best way to track PMs on assets.
Amanda
Non-Profit Organization Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Review
Overall the forum assists in organizing the work that needs to be done.
PROSIt manages work order for facilities efficiently
CONSIt is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum.
Jennifer
Facilities Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
NetFacilities Review
overall I like using NetFacilities and its easy to navigate.
PROSWork orders are easy to create the program is easy to navigate even for first time users.
CONSI don't like the reporting and wish there was a way that you could customize how you want it. The options are great but sometimes I feel like its not what I'm looking for and its restricting me.
Stephanie
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2015
I am the primary user of the software for my property. It's been fairly simple.
I have been using this software for approx.. 5 month now. I have just begun to roll it out to other departments with the basic user rolls to be able to utilize the work order request form. So far the system has been fairly simple to use. The times that I have had to call customer service Tony is amazing. Not only does he help efficiently, but he always sends an email summarizing our conversation along with the instructions in an attachment for later reference. This is definitely going above and beyond. If for whatever Tony isn't available, Selina is always friendly and willing to help. I have the complete Admin instructions, but at the end of the day, when you are busy, trying to get through a ton of paperwork, we all know that a friend on the other end of the line, to answer a quick question, is sometimes a better option, than searching through a manual. So a much needed thank you, to your team.
Vendor Response
Thank you Stephanie we appreciate your thoughts and of course your business
Replied November 2015