Wello Solutions

RATING:

4.5

Overview

About Wello Solutions

Wеllo Solutions, formеrly known as Odyssее Field Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives. Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real-time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts. The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track h...

Wello Solutions Pricing

Odyssee Service starts at 22€ per month per user. 14 days free trial available (no credit card required). Ask for your demo and get started in minutes!

Starting price:

€22.00 per year

Free trial:

Available

Free version:

Available

Field service management for asset centric industries. A powerful solution for companies providing installation, maintenance, and repair services.

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Wello Solutions Reviews

Overall Rating

4.5

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Wello Solutions

2 Reviews

Write a Review

Markus

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2018

Well structured and easy to handle.

PROS

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

CONS

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Vendor Response

Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Replied June 2018

Wolf

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2018

This is a fantastic Online and Offline Tool for service personnel!

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

PROS

Online plus Offline. Ties in nicely with our Exact Cloud ERP solution. Multi-language capability. For us and other clients both German and English support is mandatory for our market.

CONS

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Vendor Response

Thank you deeply for your kind words, Wolf! It's wonderful to hear that the customizable features of our platform are meeting your needs, enabling you to tailor the user experience for your team effectively. Your satisfaction is our top priority, and we're thrilled to have contributed to your business's efficiency. We are committed to continual enhancement and value your input immensely. Should you have any suggestions or innovative ideas that could further streamline your operations, our Support team would be delighted to hear from you. Please feel free to reach out at support@wello.solutions or engage with us via live chat. Your feedback is not just welcomed—it's encouraged. Together, we can shape an even more powerful tool for you and your team. We're looking forward to connecting with you!

Replied January 2024