Officetrax Software
Officetrax is a cloud-based solution that helps users handle facilities management tasks like creating custom reports, finding new service providers, keeping up with preventive and on-demand maintenance and repairs, tracking work orders and managing leases.
Users can view analytics and data in real time from multiple trades, locations, and service providers on mobile devices and desktops. Maintenance histories for all facilities are tracked, and users can manage calls, paperwork, duplicate requests, and payment for repairs when assets are under warranty. The Officetrax service provider database, Service Agent, allows users to source new service providers.
With Officetrax users can view data about each of their assets including warranty tracking, schedule preventive maintenance, create service agreements, manage inventory and also allow tenants access to the customer portal to submit work orders.
The software integrates with Officetrax customer relationship management and project management packages to help unify management teams across a business.
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Asset overview -
Dashboard -
Inventory details -
Invoice -
Overview -
Work order
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10
9 Reviews of Officetrax
Tonya from Dandy Mini Marts
Specialty: Retail
Employees number: 501-1,000 employees
September 2017
September 2017
New is better
Pros
So much easier to maneuver than the old program
Cons
Pictures did not transfer to appropriate store and you cant see the service comments unless you open the work order.
Al from Canadian Tire Petrolem
Specialty: Oil, Gas and Energy
Employees number: 1,001-5,000 employees
May 2017
May 2017
Amazingly flexible platform
The team at Core 7 are amazing to work with. They are refreshingly accessible. Something that is rare in the age of "on line support" and FAQ that seem to pop up when you need or request support from in most software Suites.
Pros
Their unique process shepherds you through the development of a comprehensive database that transforms into an effective maintenance tracking platform and asset life cycle management tool. The build as you go approach reduces the need for burdensome up front preparation.
Cons
I find the "clean" look of the interface makes reading and navigation a bit difficult for me. Having the ability to more easily customize it would be helpful.
Shari from NSC
Specialty: Food and Beverage
Employees number: 2-10 employees
May 2017
May 2017
Love working with the product and it works well in our industry.
Pros
Customer support, flexibility, reporting. We always get prompt responses to any issues. They have helped us grow our package to meet demands with customers.
Cons
The cost is always challenging to justify. I understand their is a cost to OfficeTrax but we always struggle with it.
Carol from Superior Facility Service Group, Inc.
Specialty: Construction and Engineering
Employees number: 11-50 employees
May 2017
May 2017
Versatile functionality at its best!
Thank you for always being there, helping, guiding, creating new functionality as we grow! I could not think of a better company to partner with!
Pros
Reporting Capabilities
Ability to get custom modifications
Vendor tracking and information seen with ease
Cons
Activity reports don's show details what Request they are working on or for how long.
On PM schedules when a PM is automatically created it does not send any info or a PDF of the work request to Vendor, creates confusion on Vendor End and still have to go in and print out work order
Inability to update a quick note or change fields on the task page
Jenna from The North West Company
Specialty: Retail
Employees number: 1,001-5,000 employees
May 2017
May 2017
Easy!
Pros
user friendly, lots of filtering options.
Cons
sometimes a little bit slow or laggy when doing upgrades.
Caroline from Belle Tire Distributors
Specialty: Automotive
Employees number: 501-1,000 employees
May 2017
May 2017
Previously managing call requests thru Excel, now using a very cost efficient, robust program to track, assign and manage work requests from over 100 locations.
Pros
Historical Data; Electronic work requests submitted from the Retail locations very clear; Reporting functionality is easy
Cons
Implementing changes to the platform is not easy and we do not get the benefit of other user's ideas/changes; The cost of these change implementations as well.
Response: Becca, Core 7 Technologies Inc.
Date: June 2017
June 2017
Caroline,
Thank you very much for the review! We take our customer’s feedback to heart to make sure we continually improve on Officetrax. With that being said, I am excited to say that in our new version of Officetrax you will be able to benefit from other users’ ideas with more regular updates and new features. I believe you’ve already been in discussions with our team on moving to this new package and we will follow up to make sure that is still the case!
Matthew from Legacy Facility Maintenance Solutions
Specialty: Construction and Engineering
Employees number: 51-200 employees
May 2017
May 2017
Officetrax is a flexible all in one solution for us.
Pros
The ease of use for employees of all levels is a big plus. The ability to customize the system is invaluable.
Cons
The standard cost for the program is high for volume users. Customization costs are also high especially for basic changes.
andrew from Landmark Industries
Specialty: Oil, Gas and Energy
Employees number: 1,001-5,000 employees
May 2017
May 2017
Officetrax
My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process. If there is one thing that truly takes away from the experience, it is the limited ways to use Officetrax. As a dispatcher for a fueling retailer, I am constantly receiving calls outside of the office, but can not use Officetrax on my Iphone or MacBook. This is a major problem for me, especially when taking vacation, or out sick.
Pros
Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive.
Cons
Exclusive to internet explorer (full functionality). This is my chief complaint about Officetrax and the one thing that could take the experience to the next level. With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet.
Response: Becca, Core 7 Technologies Inc.
Date: June 2017
June 2017
Andrew,
First of all, thank you so much for leaving us a review! We’re glad your experience working with us has been wonderful – we pride ourselves on creating meaningful partnerships with our customers.
I would like to point out that while the version of Officetrax you use is limited in use (can’t use on Mac or iPhone), we have a new version this year that works across all devices and systems! Our Account Specialists will reach out shortly to show you how it works and discuss your interest in it – we think you’ll like the ability to use on your Mac in Safari!
Elisa from Eat' N Park
October 2016
October 2016
GREAT SOFTWARE
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I use Office Trax on a daily basis at my job. it is easy to navigate in all areas from entering a service call, contacting a vendor, running a quick report, and tracking my facilities expense. This software has immeasurable value. Additionally, any problems with the software are quickly and easily fixed. I'd recommend it to anyone in the Facilities field!
