Officetrax Software

Scott from Wallis Oil
Specialty: Retail
Number of employees: 1,001-5,000 employees
July 2018
Best CMMS Value on the market
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Service is great. Able to customize to meet changing demands of the business. Scalable - we have more than doubled in store count and OfficeTrax hasn't missed a beat. No need to add IT infrastructure for this system.
Cons
There are some options that have to be customized into the package, but this is probably the case with any CMMS. Nothing is going to match your business needs 100% out of the box.
This review was submitted organically. No incentive was offered
Review Source
April from Daves Electric Services
Specialty: Construction and Engineering
Number of employees: 2-10 employees
June 2018
2 of our biggest customers disptach their jobs to us through Officetrax.
Ease-of-use
Functionality
Quality
Support
N/A
Pros
Easy to receive the requests, add notes, see pictures, and do invoicing all in one place. Also nice to see past requests for the same locations.
Cons
Would love to be above to accept new requests from our phones. 1 of our customers does not allow us to reply to the email with "Accept" or "Decline" and we have to get access to a desktop.
This review was submitted organically. No incentive was offered
Review Source
Scott from Service Quest, Inc
Specialty: Other
Number of employees: 11-50 employees
June 2018
Not Impressed
Ease-of-use
Functionality
Quality
Support
N/A
Pros
I am allowed to enter my own reference number into the work order and can search via that reference number.
Cons
It's cumbersome to use and only works with Internet Explorer. It's hard to get reports. The colored parts of the screen that tell you the number of open work orders, etc. is never accurate. I use and have used several other facility service programs and this is by far my least favorite.
This review was submitted organically. No incentive was offered
Review Source
Response: Becca, Core 7 Technologies Inc.
June 2018
Hi Scott, Thanks so much for taking time to leave us your feedback, we really appreciate it! I’d like to share an invite with you to try our upgraded software that works great on all browsers and devices. I think you’ll notice some other great improvements too! I’ll have one of our account specialists reach out to you to see if you’re interested. I think we’ll be able to resolve these pain points for you. Thanks again!
Noah from National Dispatch Services
Specialty: Construction and Engineering
Number of employees: 11-50 employees
June 2018
Great service on a developing product
Ease-of-use
Functionality
Quality
Support
Value for Money
Service and price outweigh any negatives. Would recommend. Officetrax is a good partner.
Pros
Customizable, affordable, reliable. Excellent customer service and open to ideas to make the system better on an ongoing basis.
Cons
The older system is dated. If you're on the newer platform, it's developing into a more modern and helpful solution.
This review was submitted organically. No incentive was offered
Review Source
Kristin from Nichols
Specialty: Other
Number of employees: 201-500 employees
June 2018
Overpriced and unorganized.
Ease-of-use
Functionality
Quality
Support
N/A
Value for Money
Pros
Being able to keep track of all open/closed/pending repairs for all locations. Time stamp feature is a plus.
Cons
Too many steps to provide a quote, process for invoicing, etc. Not well organized for what we pay to use the site.
This review was submitted organically. No incentive was offered
Review Source
Asha from Premium Fire Protection
Specialty: Other
Number of employees: 51-200 employees
June 2018
Not bad, but pretty awkward to navigate in
Ease-of-use
Functionality
Quality
Support
N/A
Pros
Sending email messages right from the program, and having a record of them under each request as well as in email.
Cons
Very awkward to navigate in. When organize list by location #, for example, from highest to lowest, it does not stay in this order for long. Keeps switching back every time you go into a task and then back out again. Going through page by page each time is very time consuming and annoying.
This review was submitted organically. No incentive was offered
Review Source
AXEL from UNIVEYOR
Specialty: Manufacturing
Number of employees: 11-50 employees
June 2018
Sea of options
Ease-of-use
Functionality
Quality
Support
N/A
It is a great tool once is learned but it takes a while to train on it and mastered.
Pros
Once a quotation is prepared, it can be converted into an Invoice. costs are separated very accurate.
Cons
There are too many little procedures for too many options. Probably could be simplified obsoleting some non essential fields.
This review was submitted organically. No incentive was offered
Review Source
Joedy from CJG Contracting
Specialty: Construction and Engineering
Number of employees: 11-50 employees
June 2018
Wonderful product
Ease-of-use
Functionality
Quality
Support
Pros
This product is easy to use, it navigates well and provides lots of backup to lookup past items. I like it!
Cons
When working in invoicing sometimes it just cuts out or it becomes slow and you have to wait to make entries.
This review was submitted organically. No incentive was offered
Review Source
Melinda from S A Comunale Co Inc
Specialty: Other
Number of employees: 5,001-10,000 employees
June 2018
One of the best we have used
Ease-of-use
Functionality
Quality
Support
Overall, this is one of the best websites that is used by our customers. We would recommend it to all of them.
Pros
This site is very easy to use. Everything is spelled out and easy to understand. Definitely one that I would recommend.
Cons
The only one that comes to mind is, too many clicks. Having two different pages for invoicing is a little redundant.
This review was submitted organically. No incentive was offered
Review Source
Sonya from Baker Roofing Company
Specialty: Construction and Engineering
Number of employees: 1,001-5,000 employees
June 2018
Officetrax gets it done
Ease-of-use
Functionality
Quality
Support
Pros
The flow of the system works well.
Steps cannot be skipped.
Requests are listed in chronological order.
Requests are always listed with status in plain site.
Cons
The way fields are labeled is slightly complex; where we upload attachments should simply be labeled as such.
Editing quotes is not an option.
There is no direct access to the customer for emergency situations.
This application doesn't work with google chrome with is my preferred internet browser.
This review was submitted organically. No incentive was offered
Review Source
Response: Becca, Core 7 Technologies Inc.
June 2018
Sonya, We really appreciate you taking the time to share your feedback with us! I wanted to let you know that our updated version of Officetrax works great in chrome (and other browsers too!). You may notice a few other improvements as well. I’ll have one of our account specialists reach out to you to show you around. Thanks again!
Steve from Sslik Contracting. Inc.
Specialty: Oil, Gas and Energy
Number of employees: 2-10 employees
June 2018
Its a good program
Ease-of-use
Functionality
Quality
Support
N/A
Pros
The part that I use is just invoicing but i find it easy to use I'm still learning to navigate it
Cons
I find that having to list all parts separately very time consuming, we include a copy of the invoice with the parts break down
This review was submitted organically. No incentive was offered
Review Source
Josie from TELUS
Specialty: Telecommunications
Number of employees: 10,000+ employees
June 2018
Great!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Officetrax is easy to use. There are a lot of aspects of this program that I still haven't used and its loaded with info on my stores as well.

back end support form Core 7 is exceptional!
Cons
the biggest con I can think of in the inability to change the terminology (such as trades, equipment, etc)
This review was submitted organically. No incentive was offered
Review Source
DeWayne from BME Inc.
Specialty: Field Maintenance
Number of employees: 51-200 employees
June 2018
Out of date
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
There is nothing that I like about this product. Service Channel and Corrigo Pro are much easier to use and those products have a clean format.
Cons
This product is far behind the times. Other facility management software companies have on-line access along with apps that allow our technicians to check in and out. This system is slower than other products I use so it takes longer to upload proposals. The appearance of the product seems out of date.
This review was submitted organically. No incentive was offered
Review Source
Response: Becca , Core 7 Technologies Inc.
June 2018
Hi DeWayne, Thank you for taking the time to leave us your feedback! We’re sorry to hear that Officetrax missed the mark for you. I would like to invite you to give our newer software a try as it is updated from the version you’re currently using. I think you may find a huge improvement in speed, appearance, and functionality. I’ll have your account specialist reach out to help show you around!
Randy from Sunbelt Rentals
Specialty: Construction and Engineering
Number of employees: 5,001-10,000 employees
June 2018
Overall experince is ok
Ease-of-use
Functionality
Quality
Support
N/A
Pros
Ease of getting reference # (PO#) to get paid. Makes it easier. Had to use other characters to get past this step
Cons
Too many steps to go through. Having to schedule the delivery, show on site when delivered, then pending invoice when scheduled for pickup.
This review was submitted organically. No incentive was offered
Review Source
Pamela from Tormax USA
Specialty: Field Maintenance
Number of employees: 51-200 employees
June 2018
Best Maintenance Management Software
Ease-of-use
Functionality
Quality
Support
Value for Money
An overall excellent experience with program.
Pros
We use Officetrax for two of our clients. As a user of Officetrax this is the easiest and best software available. When I compare other facility maintenance software Officetrax is the most user friendly program we have. From accepting service requests thru the invoicing portion there is no other program that is as well put together. A pleasure to use Officetrax and their support staff is outstanding if the need arises.
Cons
The email section when sending a message back to our company does not go thru the system when another team member needs to send us a copy of notes sent to our client.
This review was submitted organically. No incentive was offered
Review Source
Max from BRDE
Specialty: Manufacturing
Number of employees: 11-50 employees
June 2018
SOFTWARE USER
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Organized and simplicity and cataloguing for future references allow for one-stop of comprehensive service management.
Cons
There is nothing we can think of right now, although would like to see more personalized approach to each industry and their requirements?
This review was submitted organically. No incentive was offered
Review Source
Shari from National Service Coop
Specialty: Field Maintenance
Number of employees: 11-50 employees
June 2018
OfficeTrax Review
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Great support staff and ease of use. The reporting capabilities satisfy our customers and allow us to teach them the process.
Cons
Cost too much to make minor changes. Would like to make minor changes on our own - delete vendors, etc.
This review was submitted organically. No incentive was offered
Review Source
Christy from Tredroc Tire Services, LLC
Specialty: Automotive
Number of employees: 201-500 employees
June 2018
Great System!
Ease-of-use
Functionality
Quality
Support
Value for Money
Love everthing about it!
Pros
Easy to use, great customer service. Always very helpful and fast! Helps to keep track pf expenses and things needed for out locations/./
Cons
Nothing bad at all. I have had no issues or complaints. Great system, great customer service! Never had any problems
This review was submitted organically. No incentive was offered
Review Source
Sophie from Mastermind Toys- Retail
Specialty: Retail
Number of employees: 1,001-5,000 employees
June 2018
User Friendly
Ease-of-use
Functionality
Quality
Support
Value for Money
aside from any minor issues, I really love this system,
Pros

It has taken a while to get everyone on board from store land, but now they agree how simple it is to issue a request at store level and for myself at our head office . We can track past requests , spending at each location and by region across the country
Cons
the hand that hovers over requests is very shaky and takes a long time to connect, and a constant acknowledgement pop up in green
This review was submitted organically. No incentive was offered
Review Source
Al from Canadian Tire Petrolem
Specialty: Automotive
Number of employees: 1,001-5,000 employees
June 2018
Great support and functionality.
Ease-of-use
Functionality
Quality
Support
Value for Money
Strong support and functionality made it possible for us to centralize and gain better oversight to spending and project decisions.
Pros
Reporting capabilities and real time visibility to retail operations and maintenance enhances our ability to maintain a much improved maintenance profile.
Cons
Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited.
This review was submitted organically. No incentive was offered
Review Source

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31 Reviews of Officetrax

Best CMMS Value on the market

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

2 of our biggest customers disptach their jobs to us through Officetrax.

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Not Impressed

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Great service on a developing product

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Overpriced and unorganized.

Ease-of-use

Functionality

Quality

Support

N/A

Value for Money

Pros

Cons

Not bad, but pretty awkward to navigate in

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Sea of options

Ease-of-use

Functionality

Quality

Support

N/A

Pros

Cons

Wonderful product

Ease-of-use

Functionality

Quality

Support

Pros

Cons

One of the best we have used

Ease-of-use

Functionality

Quality

Support

Pros

Cons

Officetrax gets it done

Ease-of-use

Functionality

Quality

Support