Officetrax Software

Best CMMS Value on the market

Pros

Service is great. Able to customize to meet changing demands of the business. Scalable - we have more than doubled in store count and OfficeTrax hasn't missed a beat. No need to add IT infrastructure for this system.

Cons

There are some options that have to be customized into the package, but this is probably the case with any CMMS. Nothing is going to match your business needs 100% out of the box.

2 of our biggest customers disptach their jobs to us through Officetrax.

Pros

Easy to receive the requests, add notes, see pictures, and do invoicing all in one place. Also nice to see past requests for the same locations.

Cons

Would love to be above to accept new requests from our phones. 1 of our customers does not allow us to reply to the email with "Accept" or "Decline" and we have to get access to a desktop.

Not Impressed

Pros

I am allowed to enter my own reference number into the work order and can search via that reference number.

Cons

It's cumbersome to use and only works with Internet Explorer. It's hard to get reports. The colored parts of the screen that tell you the number of open work orders, etc. is never accurate. I use and have used several other facility service programs and this is by far my least favorite.

Great service on a developing product

Service and price outweigh any negatives. Would recommend. Officetrax is a good partner.

Pros

Customizable, affordable, reliable. Excellent customer service and open to ideas to make the system better on an ongoing basis.

Cons

The older system is dated. If you're on the newer platform, it's developing into a more modern and helpful solution.

Overpriced and unorganized.

Pros

Being able to keep track of all open/closed/pending repairs for all locations. Time stamp feature is a plus.

Cons

Too many steps to provide a quote, process for invoicing, etc. Not well organized for what we pay to use the site.

Not bad, but pretty awkward to navigate in

Pros

Sending email messages right from the program, and having a record of them under each request as well as in email.

Cons

Very awkward to navigate in. When organize list by location #, for example, from highest to lowest, it does not stay in this order for long. Keeps switching back every time you go into a task and then back out again. Going through page by page each time is very time consuming and annoying.

Sea of options

It is a great tool once is learned but it takes a while to train on it and mastered.

Pros

Once a quotation is prepared, it can be converted into an Invoice. costs are separated very accurate.

Cons

There are too many little procedures for too many options. Probably could be simplified obsoleting some non essential fields.

Wonderful product

Pros

This product is easy to use, it navigates well and provides lots of backup to lookup past items. I like it!

Cons

When working in invoicing sometimes it just cuts out or it becomes slow and you have to wait to make entries.

One of the best we have used

Overall, this is one of the best websites that is used by our customers. We would recommend it to all of them.

Pros

This site is very easy to use. Everything is spelled out and easy to understand. Definitely one that I would recommend.

Cons

The only one that comes to mind is, too many clicks. Having two different pages for invoicing is a little redundant.

Officetrax gets it done

Pros

The flow of the system works well.
Steps cannot be skipped.
Requests are listed in chronological order.
Requests are always listed with status in plain site.

Cons

The way fields are labeled is slightly complex; where we upload attachments should simply be labeled as such.
Editing quotes is not an option.
There is no direct access to the customer for emergency situations.
This application doesn't work with google chrome with is my preferred internet browser.

Its a good program

Pros

The part that I use is just invoicing but i find it easy to use I'm still learning to navigate it

Cons

I find that having to list all parts separately very time consuming, we include a copy of the invoice with the parts break down

Great!

Pros

Officetrax is easy to use. There are a lot of aspects of this program that I still haven't used and its loaded with info on my stores as well.

back end support form Core 7 is exceptional!

Cons

the biggest con I can think of in the inability to change the terminology (such as trades, equipment, etc)

Out of date

Pros

There is nothing that I like about this product. Service Channel and Corrigo Pro are much easier to use and those products have a clean format.

Cons

This product is far behind the times. Other facility management software companies have on-line access along with apps that allow our technicians to check in and out. This system is slower than other products I use so it takes longer to upload proposals. The appearance of the product seems out of date.

Overall experince is ok

Pros

Ease of getting reference # (PO#) to get paid. Makes it easier. Had to use other characters to get past this step

Cons

Too many steps to go through. Having to schedule the delivery, show on site when delivered, then pending invoice when scheduled for pickup.

Best Maintenance Management Software

An overall excellent experience with program.

Pros

We use Officetrax for two of our clients. As a user of Officetrax this is the easiest and best software available. When I compare other facility maintenance software Officetrax is the most user friendly program we have. From accepting service requests thru the invoicing portion there is no other program that is as well put together. A pleasure to use Officetrax and their support staff is outstanding if the need arises.

Cons

The email section when sending a message back to our company does not go thru the system when another team member needs to send us a copy of notes sent to our client.

SOFTWARE USER

Pros

Organized and simplicity and cataloguing for future references allow for one-stop of comprehensive service management.

Cons

There is nothing we can think of right now, although would like to see more personalized approach to each industry and their requirements?

OfficeTrax Review

Pros

Great support staff and ease of use. The reporting capabilities satisfy our customers and allow us to teach them the process.

Cons

Cost too much to make minor changes. Would like to make minor changes on our own - delete vendors, etc.

Great System!

Love everthing about it!

Pros

Easy to use, great customer service. Always very helpful and fast! Helps to keep track pf expenses and things needed for out locations/./

Cons

Nothing bad at all. I have had no issues or complaints. Great system, great customer service! Never had any problems

User Friendly

aside from any minor issues, I really love this system,

Pros

It has taken a while to get everyone on board from store land, but now they agree how simple it is to issue a request at store level and for myself at our head office . We can track past requests , spending at each location and by region across the country

Cons

the hand that hovers over requests is very shaky and takes a long time to connect, and a constant acknowledgement pop up in green

Great support and functionality.

Strong support and functionality made it possible for us to centralize and gain better oversight to spending and project decisions.

Pros

Reporting capabilities and real time visibility to retail operations and maintenance enhances our ability to maintain a much improved maintenance profile.

Cons

Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited.