Okappy

RATING:

4.4

(16)

About Okappy

Okappy is a cloud-based workforce management solution designed to help small to large businesses create, schedule and manage on-field jobs. It enables users to receive jobs from customers and assign them to employees or subcontractors from within the platform. Features of Okappy include invoicing, job management, reporting, GPS tracking, instant messaging, reporting, data import/export and more. Administrators can use the solution to create engaging dashboards to analyze and track key performance indicators (KPIs) across the organization. Additionally, it allows users to store details of all customers in a repository and quickly retrieve addresses, reports or invoicing history as per task requirements. Okappy facilitates integrations with several third-party...

Okappy Pricing

Okappy subscription is available on a per-user basis from £29 per user per month (billed annually) or £35 per user per month on a monthly rolling contract. Training, Configuration and Bespoke development are also available. Contact us for more information.

Starting price: 

£29.00 per month

Free trial: 

Available

Free version: 

Not Available

Okappy job creation screenshot

Okappy Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Okappy

1 - 5 of 16 Reviews

User Profile

Daniel

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Revelation to our business

PROS

The ease of use - quick creation and assignment of jobs. Linked very easy to our accounting system so we can raise and track invoices. Creating new customers (connections) and giving them access to their job sheets etc reduces admin time enormously. Our job sheets have also been customized and any changes are usually made within an hour of requesting.

CONS

Sometimes the search parameters are a little broad so it takes a few searches to get to what I need, but given our customer base and contracts base this is only to be expected in a new set up and we are refining every day.

Dominique

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2022

Intuitive Job Sheet Software for Small Businesses

The people at Okappy are very informative and helpful. They address issues and questions very quickly. The software is simple to understand and east to set up.

PROS

I love how easy the software was to setup and get started with. My Onboarding consultant was really useful and helped me get started straight away. The App is also really easy to use and understand, once you get everything set up for your business. The monthly billing aspect is also really useful for small businesses who do not have the money to outlay on a software at the start. The support team are also really responsive, and have helped me when I have had issues.

CONS

I think the UI of the software is a little clunky and could do with an update. There is a lot of information on the overview screen, some of which I dont use. The same for the job sheet page. It would be good to be Abe to customise this better to get rid of sections which we are not using. I would love to be able to use the reports more, however they are not very useful to me. I need more employee specific reports. At the moment I am using Numbers to create my own which is time consuming.

Reason for choosing Okappy

It was more cost effective, and it was able to do everything we needed. We needed the app to be simple for our employees. They needed to be able to take photos/videos and have the site agent sign their sheet at the end of the day. They also needed to be able to record what they had done that day. We also needed to be able to print the sheet off at the end of the day for invoicing purposes.

Vendor Response

Hi Dominique, thanks for your review and comments. Glad you're loving our software. You can hide columns on the overview screen and you can also customise the job sheets. Check out our help and support pages for information on how to do that. There's also information on getting more from the reports including combining reports and syncing them with your own spreadsheets. We also offer training which you might find useful. If you speak to your onboarding consultant he'd be happy to arrange that for you. Thanks again Okappy

Replied September 2022

Dineke

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2020

software works

Okappy gives us a great overview in the jobs. The software works perfect for our filling team but we are still struggling with our install team as we can't really get an overview of the amount of hours we spent on 1 project over multiple days and team members. Although we might look for a more compleet software package that will help us with planning. We still do a lot of double jobs.

PROS

The software is easy to use although we don't have 100% of our staff using it. Okappy made us work paperless.

CONS

We would like to make changes in the form ourself. But this is not possible. our business is changing all the time and so are our forms. we need to contact Okappy for every change and that doesn't work for us. Also the report part of the software doesn't give us a readable overview.

Vendor Response

Hi Dineke, thanks for the review. You can make changes to the forms yourself very easily - more information is available at https://www.okappy.com/support-article/creating-job-templates/ The reports provide an overview of your jobs, invoices or customer information. You can also download or sync to Microsoft Excel or Google Sheets to create more in-depth reporting. Again there's lots of information on our support pages at https://www.okappy.com/support/ Thanks Richard

Replied June 2020

Lee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

We use the Okappy Software on a daily basis, not sure how we done business before without it!!

PROS

Okappy has reduced the amount of paper work by about 90% and on an even better note it has reduced my workload by about 80% as a Service Manager who manages multiple engineers. I am no longer chasing reports. They are done once the engineer completes a job and I get them instantly. I can then make any adjustments if required and email them straight to the customer which helps us provide a fast efficient service. If I need to know a customers job history all the reports are there instantly at my fingertips. Basically the Okappy system has improved the service we provide whilst helping to make us super efficient and provide the best service for our customers.

CONS

I am seriously struggling to find something that I don't like about the Okappy system as it really has made my job and life a lot easier, but if I had to choose something I would have to say (and its not really a dislike) the fact that certain customer details once you have added a customer to the system can only be changed by emailing Okappy directly. But on the other side of the coin their customer service is very friendly and extremely efficient and any requests from myself have always been dealt with professionally and promptly.

Gary

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Changed our Company ( 4 the better)

The staff has always been very helpful and have worked with us to customise this to suit our company.

PROS

Going from a paper based "system" to a software base, has enabled us to go from 2 techs to 7 easily. With search function and easy attachments making life easier

CONS

Would be nice to be able to choose what order jobs appeared on workers runsheet without choosing a time.

Reason for choosing Okappy

Custom. And didnt need invoicing built in

Vendor Response

Hi Gary, thanks for the review and feedback. We'll take it on board. It's always been really nice working with you guys

Replied June 2020