The ease of use for this program is unlike any other. Tenants are able to file complaints, schedule maintenance appointments, and even pay invoices. It makes tenant housing maintenance a breeze!

The interface is very simple and easy to navigate. Can't complain!

Still using because love it for maintenance management

Easy to use and learn, this new roll out is very different, but still can grasp the changes in a fair amount of time

The big change and price for reports is a little high

It made me want to go postal after using at one time

Not much, easy to fill out some of the forms

It approves the schedule before it. Approves the job work order. Then by the time it approves the work order my personal schedule has already altered. Property mailed. Also failed to give me final approval. Their upload for before and after pictures is not sufficient it will not let me properly load up quality size pictures. It’s very impersonal and I’m sure it’s great for all of the lazy landlords but real pain do use if you are a vendor trying to feed your family and stay on schedule

Ease of communication with all parties involved in the process.

Property Meld had SMS communication that allowed us to move back and forth between vendor, tenant, and owner that was great to use.

The ability to use for our internal employees, not vendors, was challenging.

After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined. Overall, this product gets an A+ from me.

The customer service and time saved for our property managers

I wish it could pull new properties from our enterprise software.