I have used Q WARE CMMS for over 15 years now. This spans two different employers. I find them to be the very best in customer support and respond quickly to your needs. They still treat each customer with individual care.

Ease of use Superior Customer Support Inexpensive as compared to other CMMS

I honestly don't have any cons. They continue to amaze me.

We are extremely happy using Q Ware, there is no down time with not any glitches.

The reason why we bought this product was because we were able to consolidate: Event Booking, Work Orders and Tracking of Inventory all in one platform. Users do not need to go out to various platforms to do their work.

Unfortunately, we are still running version 2.1.3.10 The reason why we are still on this old version of Q Ware is because the updated version no longer has Event Booking. If we move to the newer version we will not have this feature which is very important to us as a school. We use it extensively to book various rooms and generate a work order for our Events.When we had initially purchased the program it was mentioned to us that Q Ware was in the process of updating the version, it was not mentioned that in the updated version Event Booking would not be included.Could this be reconsidered? We have invested so much time in setting the program up, training our users.

My customer service rep, [sensitive content hidden], is always helpful and easy to contact.

It is easy to get our end users trained to use the system. It notifies us and easy to use the Work Order system

I am needing the printing feature and the upgrades to utilize Asset Management in the manner that we are wanting to use it.

[sensitive content hidden] has been very supportive. We have QWare at three different locations across the US.

easy to use, simple and not overloaded with a lot of extra features that make it confusion

The new version has a number of drawbacks that I've discussed with Chris.

Overall, we have been very pleased with the product and its functionality for the Berlin CSD. The teaching and support staff love the feedback, and I have a much better accountability of my maintenance staff; the jobs they do; and the time it takes to complete those tasks.

* Welcoming and friendly sales team, easy to work with and very knowledgeable. * Easily installed and adapted to our facilities * Training and use for all school district staff was easy, with very few questions and/or complaints * Have seen a dramatic increase in the number of Work Orders being submitted by staff for items that need to be done or receive attention. * Program provides feedback to the Requestor / Other Administrators which has proven to be very favorable

* Some changes to programming have to go back through the Company versus being able to make them yourself

We chose qware because we needed a system that would send email communications to hold folks accountable. It worked! With QWARE multiple people have access to the same information simultaneously, and then as the info is updated (and projects worked-on) a stream of communications easily inform us all.

The reporting features are my second favorite feature, because the customer is support is amazing. I am not talking about work around and duct tape. I am talking about getting help and advice on solving complicated workflow for my organization so that that solutions create data streams and analysis tools.

The con is so minute it's almost not worth mentioning. When I download a report, it includes a totals line in the csv. Ok. No bid deal because I can delete the totals line before I Power Query the report into my analysis.

QWare was a necessary implementation for our maintenance department. They needed a way to handle, track, and print off information for our maintenance staff. This software was a good solution for a department that had minimal tracking and offers of support. When our IT Department was integrated, things didn't go as well. Our IT department was used to a "Ticketing" system, and ticketed everything. Users didn't often pre-create tickets, they called and needed help. IT tracked everything, even if the reports were a little more cumbersome to visualize. But QWare being a Work Order system, it encouraged users to create work orders, and then IT would react. It slowed down their processes, reduced their tracking, and ultimately their efficiency. Now we have less data and less information to predict from.

QWare is a simple solution for work orders, facilities, and calendar management. We primarily use the work order function for IT Departments, and our Maintenance Departments. Our maintenance workers are able to use the software with minimal training, as are our faculty. It works, and does the job it's intended to do.

As a work order system, I find the software dated. The concept follows a good replacement from a Work Order paper system to an electronic system. It does that just fine. But the interface is only acceptable, and just serves its purposes. It does not go above and beyond, and nothing about the software will wow anyone. It's just adequate.

I am very happy with Q Ware CMMS. It is an easy to use system. You can add user defined categories. It is much quicker and better to track than the pen and paper system we used to use.

Set up is easy. You work directly with someone, giving them your information and they set it up for you. It is fairly turn key operation. Adjustments can be made after if you need to change something. There is also the ability for user defined options which is easy to learn how to complete and lets you tweak to system to meet your particular needs. Q Ware also has the ability for system inventory per building, a very handy feature to keep everything in one place. Q Ware does not need to, but is capable of being fully electronic and paperless. You have the option to print individual work orders. You can run reports based on various criteria and have the ability to export to an excel or word document or to print a paper copy. Web based, no need for additional storage bogging down your server. Compared to the old pen and paper system we used to use, it gives us much faster control of knowing what needs to be completed and what and where out techs are doing with their workday. No more "lost" work orders because someone threw out the paperwork.

Web based. Depending on how it's accessed (whether you have direct web access or have have to go through your companies server) there is occasional lag. My issues are mostly internal problems with our server, not with Q Ware so I really don't have any cons.

Covid PPE inventory tracking

This product was easily implemented and we currently use work order, preventative Maint., inventory and assets management. this system has made the day to day operations more efficient and we have found the inventory tracking has been a huge asset in regards to tracking and reordering with the reorder threshold. I was able to allow access to some administrators so they can see the day to day inventory of PPE during the Pandemic

wish the passwords could intergrade with our tech.

QWare was easy to implement and deploy to our employees. It helped to streamline our work order process and created more efficiency among our facilities department.

I haven't encountered any negative issues with QWare at this time.

Very good.

It is easy to use. I don't even give end users instructions other than how to change their password. We are a bit of an odd ball of a client. We are a facilities services provider that exclusively serves two K-12, international private schools. Because of the complexity of multiple organizations and multiple campuses, QWare was the only system that seemed able to handle that complexity. We really like the Events module too, which is a big part of our operations. I will also say that customer support is rock solid. They always get back to me right away and most of the time the figure out the issue pretty quickly.

PMs are a little laborious to set up. We don't really plug in a lot of assets into the system. So, for our needs, we can often skip the whole part about setting up an asset and asset category. I understand the logic of it. It makes sense on paper. We are not an industrial client though. Easier to just put in description, "change battery on UPS in server closet B with an RBC55 battery." Sometimes the event calendar displays incorrect times on the calendar view. I think it may be a browser thing, or needing to clear my cache. The only other thing that sometimes trips me up is how you treat deleted users. They are still in there... sort of. I don't like that I can't use a user name that was previously used by some ex-employee from 5 years ago.

The experience is minimal as its not changed in 15 years. We are stuck with it.

Its very basic to use. The users do seem to figure out how to enter in work orders. The day to day operation works fine.

The software has looked the same and worked the same for 15 years. We spend a lot on subscription for the same exact product. The graphics, functions, and processes have all remained the same. I can't name one new feature of the product.

the product does what it is supposed to do and the support is very good. QWare provides excellent value for our investment.

the ability to generate and manage work orders including the ability to schedule reminders and work orders for preventative and repetitive maintenance jobs.

It is somewhat over weight for our use - would be great if we could easily hide functions that we dont use. Also it would be very helpful if we could attached multiple photos to a work order.

We are tracking required regulatory inspections as well as FAA related work orders from creation to completion.

It is a helpful tool for tracking work orders, PM and routine inspections.

Interface is outdated and could be more intuitive

I would not switch to any other product. I am sold on using QWare forever

Ease of use and flexibility to make QWare work for me

Events lacks some needed features. No other cons

Great support team, easy implementation, and the software just works exactly as advertised.

Ease of use. Simple interface with a natural workflow.

They rely on a 3rd party programming entity which can slow development and programming enhancement work. Some elements are rather rigid and inflexible. Checklist functionality is lacking.

Easy to use even for people who struggle with using computers

I am unable to make some changes in the system and must use tech support

fair

Inventory and work order capacity as well as size of the system

The approval process and assignment process is very time consuming

Q ware has solved many problems we were having with receiving and tracking work. We have used the system to show where we spend our time and a paper trail to cover complaints.

Was easy to train/teach staff to use the system. Tracking of work, system for PM's able to track repeat problem areas.

Nothing pops out yet. Haven't found anything we dislike.

its not as much the product as it is the team behind the product!

Clean and Simple, fits the need of a large development company facing everyday asset management challenged.

unremarkable, there is nothing that I dislike about the product

Ease of data entry. A well thought out application

haven't found one yet. It does exactly what I need it to do

Used for Residential work orders , preventative maintenance

Easy to use even for those who are not computer literate .

There is nothing I didn't like about product

Great

Work order mgmt, Preventive maintenance task mgmt

Nothing that I dislike, nothing that I dislike..

In deciding whether or not to renew based on Operator integration and ease of use, we found another asset management and software company that satisfies our needs and needs/ ease of operators who do not utilize computer software, at a much cheaper price.

PM scheduling and work orders were easy to find and easy to create new orders that weren't listed.

Customer service and ability to change the customization. emailed company to remove certain people no longer involved and add new employees.

I am very satisfied with what Q Ware CMMS has to offer. It is very easy to work within the work order system to generate a work order, to change an existing work order and to close out a work order. I like how they have used more pop up screens to make it even easier to input information into the system. The event scheduler works well also. I like how they have added multiple locations and random dates and multiple dates as well. It is very helpful to have a list of all events for all our locations with just a few keystrokes. I like how I can generate different reports for the different locations. My custodians really like that I can custom design a report for their specific needs. I have had a few issues with the programs, but I like how you can chat with them on line to help with solving problems. They have always been very helpful and very prompt with solutions. They are always ready to listen to suggestions to help make the program better. I usually see changes made very quickly once they are suggested. Overall, I am very happy. The different reports are very helpful with figuring out our scope of work for the different trades for the year, which is helpful to determine what our budget will look like in the future. Coupled with the fact that we get any questions or problems addressed immediately, truly helps us be as efficient as possible.