--- title: "MasterControl Asset Excellence Software Reviews, Demo & Pricing - 2026" description: "Review of MasterControl Asset Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/qualer-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [EAM Software](https://www.softwareadvice.com/cmms/enterprise-asset-management-comparison/) / MasterControl Asset Excellence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # MasterControl Asset Excellence Review From $499/month 1 plan Wondering if MasterControl Asset Excellence is right for your organization? Our EAM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview MasterControl Asset Excellence 4.6 [(16)](https://www.softwareadvice.com/cmms/qualer-profile/#reviews) Pricing Starting at $499.00 usage based per month ### About MasterControl Asset Excellence AX Product Description:MasterControl Asset Excellence (Ax) combines modern asset management and calibration tools on a trusted cloud-based, AI-driven platform. Ax helps life-sciences companies maintain total control over critical manufacturing assets, stay audit ready, and reduce downtime and improve asset reliability by scheduling maintenance based on actual performance data. MasterControl Asset Excellence (formerly Qualer) provides a cloud-based, collaborative CMMS and calibration management platform for regulated industries that connects all processes, data, and stakeholders involved in managing the lifecycle of critical equipment. Ax’s modern and intuitive UI allows users to track real-time asset statuses, review historical service records, automate work order generation and streamline the technician experience with customizable checklists on MasterControl’s fully validated, 21 CFR Part 11 compliant platform. Easily integrate with other mission-critical solutions in your organization’s tech stack through Asset Excellence’s Open API infrastructure, including seamless raw data delivery for analysis in BI & visualization tools. Elevate your equipment management processes... with MasterControl Asset Excellence. Do you work for MasterControl Asset Excellence? [Manage this product listing](https://www.g2.com/products/qualer-mastercontrol-asset-excellence/claim_requests/new?auto=true) Wondering if MasterControl Asset Excellence is right for your organization? Our EAM Software selection experts can help you in 15 minutes or less. ## MasterControl Asset Excellence User Interface ## Popular MasterControl Asset Excellence Alternatives Main Product MasterControl Asset Excellence 4.6 [(16)](https://www.softwareadvice.com/cmms/qualer-profile/#reviews) Ratings Breakdown - 4.38Ease of use - 4.50Value for money - 4.57Customer support - 4.31Functionality Pricing Starting at $499.00 per month Get Price Alternative Product [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) 4.8 [(1070)](https://www.softwareadvice.com/cmms/maintainx-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.65Value for money - 4.83Customer support - 4.57Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Limble](https://www.softwareadvice.com/cmms/limblecmms-profile/) 4.8 [(757)](https://www.softwareadvice.com/cmms/limblecmms-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.69Value for money - 4.90Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) 4.5 [(430)](https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.30Value for money - 4.47Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [CARL Source](https://www.softwareadvice.com/bi/carl-source-profile/) 4.5 [(102)](https://www.softwareadvice.com/bi/carl-source-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 3.98Value for money - 3.95Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Fracttal One](https://www.softwareadvice.com/cmms/fracttal-profile/) 4.6 [(1785)](https://www.softwareadvice.com/cmms/fracttal-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.34Value for money - 4.54Customer support - 4.53Functionality Pricing Available upon request Get Price ## MasterControl Asset Excellence Pricing and Plans Starting price: $499.00 per month Free Trial Free Version Basic $499.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MasterControl Asset Excellence Features - Popular features found in EAM Equipment Management Fixed Asset Management Inspection Management Inventory Management IT Asset Management Maintenance Management Preventive Maintenance Work Order Management - More features of MasterControl Asset Excellence Access Controls/Permissions Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications API Asset Accounting Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Scheduling Barcode/Ticket Scanning Barcoding/RFID Billing & Invoicing Calendar Management Calibration Management Calibration Scheduling Certificate/Label Printing Checklists Compliance Management Contract/License Management Cost Tracking Customizable Fields Customizable Reports Data Import/Export Depreciation Management Disposal Management Document Management Document Storage Electronic Signature Email Alerts Equipment Maintenance Equipment Tracking Estimating Facility Management Facility Scheduling FDA Compliance For Mechanical Equipment Historical Reporting Incident Management Instrument Management Inventory Tracking Invoice Management Job Management Maintenance Scheduling Mobile Access Monitoring Multi-Location Predictive Maintenance QuickBooks Integration Quotes/Estimates Real-Time Data Records Management Reminders Reporting/Analytics Reporting & Statistics Scheduled/Automated Reports Scheduling Service History Task Scheduling Technician Management Third-Party Integrations Training Management Vendor Management Warranty Tracking Workflow Management Work Order Creation ## MasterControl Asset Excellence User Reviews ## MasterControl Asset Excellence customer ratings - Overall rating: 4.6/5 - Total reviews: 16 ### Rating distribution - 5 stars: 11 reviews (69%) - 4 stars: 4 reviews (25%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- Have you used MasterControl Asset Excellence and would like to share your experience with others? ### Very promising - Overall rating: 4/5 - Reviewer: Willeke S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far Software looks very intuitive , upload of data done by MasteControl which releases the burden on us as customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integration possibility with Mx Ability to add child to parent asset using its own workflow Integrated internal ticket request processs #### Cons Does not yet feel as it is MasterControl Not yet on the same platform as the rest of the modules , separate login In addition to a sandbox and pro platform, I was expecting a test platform in line with Master controls platform In addition to a sandbox and pro platform, I was expecting a test platform in line with the rest of master controls modules #### Reasons for choosing MasterControl Asset Excellence We already using Qx and Mx, ability to integrate with Ax As we already use Master control as an approved supplier and we know from experience that it’s reliable --- ### Review AX Sam - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used monthly for free trial - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good system which site is hoping to implement to support improved compliance with PPM and calibration #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great for maintenance management and ability to link to production records. Great for compliance Mobile access #### Cons Currently looking to implement and only seen in development no concerns as currently using a paper based system --- ### Poor customization and support - Overall rating: 2/5 - Reviewer: Jeffrey H. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money). #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer. #### Cons They promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it. #### Reasons for switching to MasterControl Asset Excellence Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need. --- ### Qualer is great - Overall rating: 5/5 - Reviewer: Meredith K. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms. #### Cons The Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision --- ### Qualer Success - Overall rating: 5/5 - Reviewer: Danae P. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall the experience with Qualer has been positive and full of business successes produced by more efficient processing of equipment through the laboratory. Training could be improved but that is most likely a concern for the organization rather than a software issue. I have hope that a company is finally on the market that can allow calibration labs to make strides in efficiency and quality without sacrificing something vital. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The adaptability of the software to meet the unique requirements of our lab and to be customized for the specific and varied contractual commitments is one of the best attributes with Qualer. Their expansive instrument library and associated uncertainties and specifications for those instruments is amazing. The software compatibility with our invoicing and flexibility through APIs to connect to virtually all other software applications including Fluke MetCal is another great benefit. #### Cons The challenges of getting everyone trained on the use of the expanded features or the more 'customized' features. The software is very powerful and really works best with a full time on site administrator or facilitator during the first 12-24 months. #### Reasons for choosing MasterControl Asset Excellence Qualer's ability to meet the requirements of our lab and their cost structure was the predominate reasons. #### Reasons for switching to MasterControl Asset Excellence End of life of existing database and lack of features and customization of alternatives. --- ### Qualer Review - Overall rating: 5/5 - Reviewer: Jenny H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself. #### Cons Sometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work. --- ### Great process and data management - Overall rating: 5/5 - Reviewer: Dimitriy G. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provides great visibility into service business activity, client asset management and highlights opportunities for our clients to improve their asset inventory and management process. The team at Qualer listens to our input so any challenges with the software are resolved within the best time frame Qualer can provide so our we are happy with the product. #### Cons Software is working well for us and continues to evolve based on our requirements. --- ### Qualer review - Overall rating: 4/5 - Reviewer: Dave C. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is nice & also, as a service provider, the ability to give our customers free access has gone down very well with them. Lots of data easily available. #### Cons Filtering & reporting could be improved. Most information can be exported to Excel if data analysis is really needed. --- ### Azzur-Qualer Review - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. we are solving a host of problems. we can now provide our customers with instant access to their data, the ability to submit work orders, enter equipment and track status. We have reduced our man hours by 50% when it comes to creating and reviewing certificates. We have yet to unleash the full power of Qualer, but are excited to utilize all of the reporting, trending and data analysis tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is configurable, scaleable, and easy to use. The cost is very competitive and the support to this point has been amazing. [SENSITIVE CONTENT HIDDEN] really the entire team have been very responsive and understanding of our business, our needs, and answered all of our questions along the way. We moved from a paper based system and the transition could not have gone more smoothly. #### Cons We have yet to discover anything we don't like about Qualer. This software is amazing. #### Reasons for choosing MasterControl Asset Excellence The system is configurable, scaleable, and easy to use. The cost is very competitive --- ### Qualer for Calibration Labs - Overall rating: 5/5 - Reviewer: andrew b. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I really enjoy using Qualer. I can put in all of my quality documentation, auto-populate uncertainty, set different maintenance programs, customize my customers experience, etc... Great Software! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This LIMS software is really versatile. If there is something I want it to do, support is always on top of it. #### Cons Setting it up.... I am not great with software but the support team got me through it... #### Reasons for choosing MasterControl Asset Excellence Great support, people and product! #### Reasons for switching to MasterControl Asset Excellence New lab... Previous software was a profit killer. --- Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended EAM Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1070) Recently recommended **325** times [Coast](https://www.softwareadvice.com/product/246342-Coast/) **4.7** (101) Recently recommended **141** times [ServiceChannel](https://www.softwareadvice.com/cmms/servicechannel-profile/) **4.5** (157) Recently recommended **93** times [Limble](https://www.softwareadvice.com/cmms/limblecmms-profile/) **4.8** (757) Recently recommended **89** times Stuck Between Options? Our experts can help you compare MasterControl Asset Excellence with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice