Repair-CRM

RATING:

4.9

(18)

Overview

Reviews

Alternatives

About Repair-CRM

Small and mid-size repair businesses are often overwhelmed by being understaffed, under-trained and using outdated software. Micromanaging remote teams through email, text messages and phone calls not only takes time away from what matters the most - growing the company, but it also causes a lot of miscommunication that can be costly for your business. Repair CRM is the leading Field Service Management software for field service companies that are looking to streamline their operations. If you don't have time to mess around with long learning curves or trying to figure out overly complicated interfaces, Repair CRM is for you. Some of our key features include: - Customer communication - forget about lengthy phone calls with our integrated Online Booking Portal - Job cr...

Repair-CRM Pricing

$19 per month, for 1 user $39 per month, for up to 5 users $59 per month, for up to 10 users $99 per month, for up to 20 users

Starting price:

$19.00 per month

Free trial:

Available

Free version:

Not Available

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Repair-CRM Reviews

Overall Rating

4.9

Ratings Breakdown

(17)

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Repair-CRM

1 - 5 of 18 Reviews

Read All 18 Reviews

Csarnai

Verified reviewer

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2019

Easy to use with our Zebra barcode terminal

PROS

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

CONS

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Vendor Response

Thank you Robert, we are glad you like it!

Replied June 2019

Timothy

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2024

User Review on Repair CRM

Excellent . Affordable, Easy to use, reliable and excellent support from the team.

PROS

Ease of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues

CONS

A lower tier pricing for users with more than one but less than five

Reason for choosing Repair-CRM

It suited our needs best and the team customized the software to include meter reading and fault code entry and no extra cost. That was a selling plus for me. It’s also very easy to implement. Reliable and user friendly. Among the best available. I recommend this to all Service Companies. I’m hoping it will soon integrate with Quickbooks Desktop as it now does with Quickbooks online.

Reasons for switching to Repair-CRM

Affordability and responsiveness to issues and customer access

Vendor Response

Thank you Timothy! Happy to help!

Replied February 2024

Anonymous

5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed May 2021

Overall Effective

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

PROS

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

CONS

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Ruth

Maritime, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2023

Repair-CRM being used in a marine engine and industrial repair facility.

Excellent!

PROS

I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.

CONS

I don't know what I like least, they have been able to help me get what I needed out of the software so far.

Reason for choosing Repair-CRM

because of the simplicity, Repair-CRM had like zero learning curve. Basically we were able to implement and go.

Vendor Response

Thank you Ruth!

Replied July 2023

Peter

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2019

Repair CRM is great for field technicians

Easy to use Mobil app which helps speed up the Admin-time in the office.

PROS

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

CONS

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Reason for choosing Repair-CRM

Much easier to use on the phone.

Vendor Response

Thank you Peter! It was fun working with you guys!

Replied July 2019

Read All 18 Reviews