SAM

RATING:

4.3

(9)
Overview

About SAM

SAM Aviation Maintenance Software by ASA Software is an intuitive, powerful and cost-effective solution that enables CAMOs and MROs to certify, maintain, repair and service aircrafts and components easily and at the same time in accordance with the high standards of aviation authorities. It has been developed to help customers meet their deadlines, while still being easy-to-use. SAM Aviation Maintenance Software has been designed from the ground up to be user-friendly, by making the user interface (UI) and everything accessible within a few clicks from the overview. Additionally, the solution is available on a monthly subscription and is cost-effective because customers pay per concurrent user and the number of modules that they require. It offers features, which h...

SAM Pricing

The license price is independent on the number of aircrafts - only the concurrent users and the modules used, has an influence.

Starting price: 

€300.00 per month

Free trial: 

Available

Free version: 

Not Available

SAM Aviation Maintenance Software welcome page screenshot
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SAM Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4

Most Helpful Reviews for SAM

9 Reviews

Lars Petter

Airlines/Aviation, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Bye spreadsheets!

To have a program which covers Store, Maintenance planning and overview, Service information compliance and tracking, work order quotation and completion, and invoicing, and more, in one sollution is truly beneficial in terms of time-saving and an overview perspection. The customer service from the team are also in another league compared to other solutions.

PROS

Gathering of all data in one system has shown to be a huge time-saver! Also to have an end-to-end solution are highly beneficial. SAM11 is a powerful tool with a lot of features to streamline production.

CONS

We are waiting with exitement for the release of new SAM. In the meantime SAM11 cover all our needs. Even if the interface and layout belongs to the past, when you get the hold of the shortcuts and the logic, it works like anything else.

Reasons for switching to SAM

I started in the company after the descision was made.

Vendor Response

We're elated by your thoughtful review. It's rewarding to hear that SAM11 has been a time-saver and offered an end-to-end solution for you. On Interface and Upcoming Release We appreciate your candid feedback about our interface. Stay tuned; our upcoming release aims to make the user experience even better. Benefits & Customer Service Your mention of how SAM11 provides a unified solution for diverse needs—from Store and Maintenance planning to invoicing—affirms our design philosophy. We're equally thrilled to know our customer service stands out for you. Thank you for choosing SAM11. Your input is invaluable as we strive to continuously improve.

Replied September 2023

Sharon

Airlines/Aviation, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Very hard to find a software team so proactive

PROS

We are still in the implementation phase of SAM but it seems that it is a great improvement on the previous software / system that we have.

CONS

Well it used to be because the server was in Denmark, but that's been resolved so there really isn't much to complain about.

Reasons for switching to SAM

Much easier to use, seamless integration and the best support implementation team ever encountered.

Vendor Response

We're thrilled to read your positive review and are grateful for your kind words. It's rewarding to know SAM is a "great improvement" over your previous system. Server Issue Resolved We're glad the server location issue was fixed to your satisfaction. Continuous improvement is a key goal for us. Reasons for Switching to SAM Your praise for our support and implementation team means a lot. We aim for seamless integration and top-notch support, and it's fantastic to know we're meeting these goals with you. As we move toward completing the implementation phase, know that we're committed to exceeding your expectations. Your feedback shapes our product, and we welcome any further comments. Thank you for choosing SAM!

Replied September 2023

Coert

Airlines/Aviation, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed February 2019

General

We use SAM for purchase, workorders (without automatic SAM tasks, Stock control, invoice

PROS

Easy stock control, possibility to correct mistakes after printing (Status 9) via admin login

CONS

Task extension possibility's, categories of SB, MOD, AD etc.

Milou

Airlines/Aviation, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Superb service for a high quality product

All inquiries, questions and challenges were picked up swiftly. Team is professional, friendly and extremely helpful. Super good experience.

PROS

The Asa Sam team makes sure your experience and solutions are always optimum. They go above and beyond to provide solutions, help out with inquiries and improve their product to match your needs. They keep close contact with their core users, to create an optimum user experience tailored to your needs. Well done.

CONS

The vast amount of options and information available can seem overwhelming to a new user, however the sublime help and customer support quickly helps overcome this.

Likka

Airlines/Aviation, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Pleased user from CAMO

I have seen few other programs for maintaining aircrafts and airworthiness but SAM still offers the most widest features and best value for money. There is still couple features where we need other program to support our actions (like communication between workers and scheduling maintenances) but I have already seen progress with these features and hopefully some day in near future we can drop this other program away.

PROS

When you get it, it's pretty easy to use. Also I'm very satisfyid for customers support serivice. I always get answers quickly and they help me to find easiest and the most suitable solution for my issues.

CONS

Sometimes we still have some bugs in you system, but always when reporting them, I'll get directions how to proceed and some hours/days/weeks later (depending on quality of bugs) it's been taken care of.

Ulf

Airlines/Aviation, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2020

TAMs experience of SAM11

It helps us on a daily basis to run the MRO operations in the hangar which also includes purchase and sales of components to external customers.

PROS

I like the overview and the possibility to switch between the different modules fast and easy.

CONS

Not been able to customize reports ourselves and in an easy way if not educated in programming Crystal Report.

Michael

Airlines/Aviation, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

15 years using SAM in three companies is the best recommendation I can give.

The system works for every company, small as big and can take account for all aspects in a CAMO. Doing my 15 years, working with the system, if a problem occur or a new feature needs (customer request) to be developed, we always had good support and understanding from the support.

PROS

Easy to use and quick to understand. Userfriendly .

CONS

There is no chapter 13 in the training manual.

Jannie

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Jannie Engelbrecht Planning manager Safair

I like the system it is user friendly, the system, can support any airline All camo functions are great

PROS

The support is excellent

CONS

Component positions on the aircraft

Colin

Airlines/Aviation, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Value for money product

PROS

I find this product easy to use and setup. The customer support is fantastic, and it is easy to impediment across multiple aircraft types

CONS

The remote desktop application can be a bit slow to connect

9 Reviews