# SapphireIMS Software Reviews, Demo & Pricing - 2026

> Review of SapphireIMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/cmms/sapphireims-profile

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SapphireIMS

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Overview

[Reviews](https://www.softwareadvice.com/cmms/sapphireims-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/sapphireims-profile/alternatives/)

# SapphireIMS 2026: Benefits, Features & Pricing

Wondering if SapphireIMS is right for your organization?

Our ITSM Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

SapphireIMS

4.4

[(65)](https://www.softwareadvice.com/cmms/sapphireims-profile/reviews/)

Pricing

Starting at $15.00 per month

### About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.

SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.

Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.

SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.

Wondering if SapphireIMS is right for your organization?

Our ITSM Software selection experts can help you in 15 minutes or less.

## SapphireIMS User Interface

## Popular SapphireIMS Alternatives

Main Product

SapphireIMS

4.4

[(65)](https://www.softwareadvice.com/cmms/sapphireims-profile/reviews/)

Ratings Breakdown

-   4.40Ease of use
-   4.34Value for money
-   4.20Customer support
-   4.31Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[Iru](https://www.softwareadvice.com/product/71745-Iru/)

4.9

[(488)](https://www.softwareadvice.com/product/71745-Iru/reviews/)

Ratings Breakdown

-   4.86Ease of use
-   4.57Value for money
-   4.87Customer support
-   4.63Functionality

Pricing

Available upon request

Get Price

Alternative Product

[ACMP Suite](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/)

4.5

[(173)](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/reviews/)

Ratings Breakdown

-   4.09Ease of use
-   4.17Value for money
-   4.75Customer support
-   4.51Functionality

Pricing

Available upon request

Get Price

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[Wasp Asset](https://www.softwareadvice.com/cmms/assetcloud-profile/)

4.5

[(376)](https://www.softwareadvice.com/cmms/assetcloud-profile/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.36Value for money
-   4.49Customer support
-   4.29Functionality

Pricing

Starting at $108.00 per month

Get Price

Alternative Product

[PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/)

4.8

[(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/)

Ratings Breakdown

-   4.70Ease of use
-   4.79Value for money
-   4.75Customer support
-   4.66Functionality

Pricing

Starting at $1657.50 per year

Get Price

Alternative Product

[ITM IT Asset Management](https://www.softwareadvice.com/help-desk/itm-it-asset-management-profile/)

5.0

[(40)](https://www.softwareadvice.com/help-desk/itm-it-asset-management-profile/#reviews)

Ratings Breakdown

-   4.70Ease of use
-   4.54Value for money
-   4.58Customer support
-   4.69Functionality

Pricing

Starting at $49.00 per month

Get Price

## SapphireIMS Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## SapphireIMS Features

-   Popular features found in ITSM
    
    Access Controls/Permissions
    
    Activity Tracking
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    Configuration Management
    
    Contract/License Management
    
    Knowledge Base Management
    
    Release Management
    
    Service Catalog
    
    Service Level Agreement (SLA) Management
    
    Support Ticket Management
    
-   More features of SapphireIMS
    
    Activity Dashboard
    
    API
    
    Asset Lifecycle Management
    
    Asset Tracking
    
    Audit Management
    
    Availability Management
    
    Capacity Management
    
    Change Management
    
    CMDB
    
    Compliance Management
    
    Compliance Tracking
    
    Cost Tracking
    
    Customer Support
    
    Dashboard Creation
    
    Data Import/Export
    
    Equipment Management
    
    Facility Management
    
    Help Desk Management
    
    Incident Management
    
    Inventory Management
    
    Inventory Tracking
    
    IT Asset Management
    
    IT Asset Tracking
    
    Maintenance Management
    
    Mobile Access
    
    Monitoring
    
    Parts Management
    
    Preventive Maintenance
    
    Problem Management
    
    Procurement Management
    
    Project Management
    
    Real-Time Notifications
    
    Remote Access/Control
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Requisition Management
    
    Scheduled/Automated Reports
    
    Self Service Portal
    
    Software License Management
    
    Supplier Management
    
    Surveys & Feedback
    
    Third-Party Integrations
    
    Warranty Tracking
    
    Work Order Management
    

## SapphireIMS Integrations

SAP Business One

Integration rated undefined from -1 review

## SapphireIMS User Reviews

Overall Rating

4.4

Ratings Breakdown

5

46%

4

46%

3

6%

2

2%

1

0%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.2

Functionality

4.3

RN

Rohith N.

Verified reviewer

Textiles

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Review from Himatsingka Seide Ltd

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.

Cons:

All features are good and user friendly .

Read More

AK

Arvind K.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Sapphire ITAM and ITSM

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.

Cons:

Nil

Read More

RM

Rahish M.

Verified reviewer

Biotechnology

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

Overall Good Some additional Features is required

3

Good, but need to improve Some additional features as compared to sodesk, manage engine application

Ratings Breakdown

3

Ease of use

3

Value for money

3

Customer support

3

Functionality

Pros:

Freandly customization feature in application where we can customize the application

Cons:

Implementation Support was not good every team asking for scope of project

Reasons for choosing SapphireIMS

We have taken multiple application trail

Read More

ks

kalpesh s.

Verified reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

SAPPHIRE IMS RELATED

4

VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...

Cons:

AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

Read More

NS

Nagendra S.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Indian ITSM Product

4

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

ITSM Portfolio with customization according to business need.

Cons:

Dashboards customization flexibility by users are not available in simplified

Read More

VK

Vikas K.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Sapphire - Inventory Needs

4

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).

Cons:

In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also.

Read More

JD

Joseph D.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Good Product

4

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Asset Inventory management and history of the Asset.

Cons:

Customization and admin tools could be better

Read More

JT

Jinesh T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

I strongly recommend SapphireIMS as ServiceDesk tool

5

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons:

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Vendor Response

Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Replied January 2020

Read More

PS

Prasad S.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Good Support

4

Ratings Breakdown

4

Ease of use

4

Customer support

4

Functionality

Pros:

New implementation and support for ServiceDesk

Read More

VR

Vikas R.

Verified reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Very nice product

4

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

very nice product to handle end points inventory and tracking.

Cons:

very nice product to handle end points inventory and tracking.

Read More

Showing 1 - 10 of 65 Reviews

[See All Reviews](https://www.softwareadvice.com/cmms/sapphireims-profile/reviews/)

## SapphireIMS Popular Comparisons

[Iru vs SapphireIMS](https://www.softwareadvice.com/compare/71745-Iru/vs/153028-sapphireims/)[ACMP Suite vs SapphireIMS](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/vs/sapphireims/)[Wasp Asset vs SapphireIMS](https://www.softwareadvice.com/cmms/assetcloud-profile/vs/sapphireims/)[PDQ Deploy & Inventory vs SapphireIMS](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/vs/sapphireims/)[ITM IT Asset Management vs SapphireIMS](https://www.softwareadvice.com/help-desk/itm-it-asset-management-profile/vs/sapphireims/)[Freshservice vs SapphireIMS](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/sapphireims/)[N-central vs SapphireIMS](https://www.softwareadvice.com/cmms/sapphireims-profile/vs/solarwinds-n-central/)[BlueTally vs SapphireIMS](https://www.softwareadvice.com/cmms/bluetally-profile/vs/sapphireims/)[IT Glue vs SapphireIMS](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/sapphireims/)[Atera vs SapphireIMS](https://www.softwareadvice.com/help-desk/atera-profile/vs/sapphireims/)[Mosyle Business vs SapphireIMS](https://www.softwareadvice.com/help-desk/mosyle-business-profile/vs/sapphireims/)[ManageEngine ServiceDesk Plus vs SapphireIMS](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/sapphireims/)

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