--- title: "ServiceNow Field Service Management Software Reviews, Demo & Pricing - 2026" description: "Review of ServiceNow Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/servicenow-field-service-management-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / ServiceNow Field Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServiceNow Field Service Management Review From $100/year 1 plan Wondering if ServiceNow Field Service Management is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ServiceNow Field Service Management 4.2 [(6)](https://www.softwareadvice.com/cmms/servicenow-field-service-management-profile/#reviews) Pricing Starting at $100.00 flat rate per year ### About ServiceNow Field Service Management ServiceNow Field Service Management is a web-based software designed to help businesses track and manage job tasks across locations. The platform enables managers to delegate work orders across agents based on geographic territory, availability, skills and more. Administrators can generate reports to visualize data across scorecards and other operational records on a unified interface. ServiceNow Field Service Management allows teams to track travel and work time and accept or reject incoming job tasks using mobile devices. Additionally, supervisors can view optimized routes for assigned work orders and prioritize job tasks based on service level agreement (SLA) contractual terms ServiceNow Field Service Management lets stakeholders manage inventory and automatically schedule asset maintenance on a centralized dashboard. Pricing is available on request and support is extended via forum, knowledge base, email and other online measures. Wondering if ServiceNow Field Service Management is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## ServiceNow Field Service Management User Interface ## Popular ServiceNow Field Service Management Alternatives Main Product ServiceNow Field Service Management 4.2 [(6)](https://www.softwareadvice.com/cmms/servicenow-field-service-management-profile/#reviews) Ratings Breakdown - 3.33Ease of use - 4.33Value for money - 3.67Customer support - 4.33Functionality Pricing Starting at $100.00 per year Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1479)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [AI Field Management](https://www.softwareadvice.com/construction/ai-field-management-profile/) 4.9 [(69)](https://www.softwareadvice.com/construction/ai-field-management-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.91Value for money - 4.85Customer support - 4.87Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) 4.3 [(308)](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.25Value for money - 4.27Customer support - 4.05Functionality Pricing Starting at $259.00 per month Get Price Alternative Product [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) 4.0 [(148)](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/) Ratings Breakdown - 3.69Ease of use - 3.75Value for money - 3.80Customer support - 3.88Functionality Pricing Available upon request Get Price Alternative Product [remberg](https://www.softwareadvice.com/field-service/remberg-profile/) 4.6 [(53)](https://www.softwareadvice.com/field-service/remberg-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.90Customer support - 4.34Functionality Pricing Starting at €25.00 per month Get Price ## ServiceNow Field Service Management Pricing and Plans Starting price: $100.00 per year Free Trial Free Version Basic $100.00 flat rate, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceNow Field Service Management Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of ServiceNow Field Service Management Automated Scheduling Availability Management Calendar Sync Contract/License Management Contractor Management CRM Customizable Forms Dispatch Management File Storage Multi-Location Real-time Scheduling Reporting & Statistics Scheduling Self Service Portal Task Scheduling Third-Party Integrations Workforce Management Work Order Management ## ServiceNow Field Service Management User Reviews ## ServiceNow Field Service Management customer ratings - Overall rating: 4.2/5 - Total reviews: 6 ### Rating distribution - 5 stars: 1 reviews (17%) - 4 stars: 5 reviews (83%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 3.3/5 - Value for money: 4.3/5 - Customer support: 3.7/5 - Functionality: 4.3/5 --- Have you used ServiceNow Field Service Management and would like to share your experience with others? ### ServiceNow in HR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details. #### Cons There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful. --- ### Focused in customer experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With the feature that you can involve your peers in the same ticket is great, together work in the same ticket to resolve the issue ASAP, good software to provide a very good customer experience. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros ServiceNow helped us to resolve several outages in my daily work, you go from a medium priority ticket to a high priority ticket in seconds, at the same time keep contact with your coworkers who are also involved and can work in the same ticket together #### Cons Recommended, I did not found any issues with this software in the time I used it. I just changed of department I don't use it any more --- ### It takes a while to understand it - Overall rating: 4/5 - Reviewer: Kurt M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a love hate relationship. It can be daunting but it does work. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ServiceNow serves as a problem/issue tracking system for our IT department. It has been configured to address most issues. It is customized to aid with the user experience and makes it easy for them to report problems. As someone who also is tagged to address problems, I can easily find who, what, and when. Our team has a group the uses Tableau to supplement the reporting aspects. I like it because it helps me show my value each week. #### Cons It does become daunting for the user to navigate the systems only to find that their exact problem is not listed. Many of our user communities avoid using it as much as possible. It can be so customized that it is hard to maintain. There are times I struggle with the product due to its lack of intuitiveness. --- ### not always easy to get the task done - Overall rating: 4/5 - Reviewer: Drew S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my work uses it and i have no choice and got very little training on it #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros not much needs to give training and make doing things easier. most of the team had to learn by playing with it #### Cons so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite --- ### Great software product for my organization - Overall rating: 4/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Overall easy to use. Integrates well with overall hr software ert #### Cons Hard to find the attachment button. Sometimes I feel I need to submit a ticket and then reply with the attachment --- ### Best in Class - Overall rating: 5/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Service Now is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry. #### Cons My least favorite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data. --- Showing 1 - 6 of 6 Reviews ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2744) Recently recommended **593** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **147** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (828) Recently recommended **131** times [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) **4.3** (339) Recently recommended **124** times Stuck Between Options? Our experts can help you compare ServiceNow Field Service Management with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice