User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.

I am quite happy with the Service. After all of the bugs got sorted out, it has been amazing to use especially for the day to day operations.

I like that it is easy to use, and I am able to find what I am looking for very quickly.

A database of a companies real time pricing, customer discounts, and any item a tech could need at the techs fingertips would be awesome.

I enjoy the ease of use and organization it lends itself to, by being paper free.

Overall, the software is great. Our customers love the ServiceLink feature and those that are signed up for the ServicePortal love it.

The software has good integration for back office use.

This easy to use online software allows for us to quote customers and track service progress easily between the office and on the field.

Gone are the days of the paper inspection forms that come back to us all dirty, torn and unorganized.

The seamless integration with Sage Intacct by leveraging the dimensions for great reporting and insight.

Quoting straight from our technicians completed job helps us make sure we are not dropping opportunities, which improves sales and improves service to our customers.

I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Sometimes the system has some lag time and trouble uploading some of the paperwork.

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks.

We have been with Service Trade for about 8 months and are very happy with our investment at this point and we have just scratched the surface of what this system has to offer us.

Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.

I am solving the problems of scheduling jobs for on time appointments. It was a nightmare before Service Trade.

I love it since day 1 i was super happy and excited this made everybody  job much easier.

There are a lot of companies out there trying to solve the same problems.

I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

The ease and simplicity the program is to use both on the administrative side and the field side.

Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Plus if the technician doesn’t know where to go it goes right to maps for directions. Like I said it’s a great app.

Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence).

Pain in the backside really. Ended up getting the principle contractors rep to do the uploading and managing.

Defects module was a bit slow to use. Creating new defects need to be streamlined.

It allows easy access in identification of all aspects of Facilities management ,providing a valuable input into meeting requirements for budget forecasting and asset prevention.

I have had a great experience with OmTrak a reps, the service is great and they are always around to help if you have any questions or issues.

Great customer support and end user was happy with the outcome.

Was a good way to manage the administration of the active project for closing documentation.

Probably more powerful if I invested more time in understanding it.

I found OmTrak so easy to use, when inputting information of the project I was working the help was always there.

These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected.

Overall experience is ok. Could have been much better if we had proper training on how to use the system before we were 6months into the job.

We utilise Omtrak for the ease of completion of our end user manuals. It makes the completion and approval seamless.

You had to have an account to take the defect photos rather than multi engineers then uploading to a single account after the site inspection.

OmTrak has given us the opportunity to streamline the O&M Manual delivery and has saved a lot of  follow up queries from building owners after project handover.

No all end users believe the software is Defence complaint.

I liked the old asset base used at LCCH. Much easier to find and edit assets.

Project content is adequate and accessibility is good. Ability for building owners to store and access building and maintenance issues is of high value.

OmTrak has limited search function that's inconvenient to use.

Forward planning of budgets  assisting asset prevention  to ensuring facilities are able to meet research requirements.

We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity.

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job.

There customer support is very good, straight onto any emails raised.

This software is very easy to use and the support was great.

Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.

Allows for all assets to be tracked. Useful for large projects with 1000's of maintainable assets.

The only times the documents are included is when Omtrak burn the hard disks at the very end. Understanding the error reports within Omtrak can be confusing.

Software is also a bit slow when jumping between sections. The USB provided on handover is hard to navigate as the folders are not labeled with a description.

Easy to use, good user interface that is intuitive.

Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications.

US Dollar

ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors that streamlines operations, optimizes field performance, and boosts sales and client retention. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

LongDescription

Work Order Creation

Electronic Payments

Document Storage

Activity Tracking

Dispatch Management

Real-Time Monitoring

Contract/License Management

Task Scheduling

Electronic Signature

Customer Database

Recurring Appointments

Job Management

Calendar Management

Geographic Maps

Scheduling

Mobile Signature Capture

Multi-Location

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Compliance Management

Real Time Data

Routing

Historical Reporting

Client Portal

Preventive Maintenance

Real-Time Notifications

Service History

For HVAC Companies

Real-Time Updates

Alerts/Notifications

Reminders

Automated Scheduling

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Mobile App

Billing & Invoicing

Accounting Integration

Real Time Reporting

Inventory Control

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Drag & Drop

Third-Party Integrations

Maintenance Scheduling

Document Management

Inventory Management

Search/Filter

For Plumbing Industry

Time Tracking

Customizable Reports

Invoice Management

Data Import/Export

Activity Dashboard

Reporting & Statistics

Time & Expense Tracking

Estimating

Customizable Templates

Job Scheduling

Customer Management

Customizable Branding

Automatic Backup

Customer History

Location Tracking

Workflow Management

Timesheet Management

Customer Portal

Inventory Tracking

Status Tracking

Barcode/Ticket Scanning

Inspection Management

Reporting/Analytics

Appointment Management

Availability Management

Contractor Database

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Select : $89/month/technician paid annually. Office users free. 
Premium : $139/month/technician paid annually. Office users free. 
Enterprise : $189/month/technician paid annually. Office users free.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

ServiceTrade

In Person

Live Online

Webinars

Documentation

Videos

OmTrak gives Owners, Developers, Architects, Engineers and Contractors the power to collaborate. OmTrak has easy to use tools for everyone in the construction team. Allowing users to collaborate and manage construction information throughout all stages. Each project has unlimited users with access levels set by managers. Users can access OmTrak via the web or mobile App. Teams will reach a new level of efficiency, whilst producing quality building information. Experience reduced closeout delays and a smooth transition to facility management.



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