# ServiceWorks Software Reviews, Demo & Pricing - 2026 > Review of ServiceWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cmms/serviceworks-profile --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / ServiceWorks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/serviceworks-profile/alternatives/) # ServiceWorks 2026: Benefits, Features & Pricing Wondering if ServiceWorks is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ServiceWorks 3.6 [(115)](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/) Pricing Starting at $948.00 per year ### About ServiceWorks ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching. Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients. ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes for future reference. The product allows integration with QuickBooks. It is available on a monthly subscription and support is extended via documentation, phone, email and online help desk. Wondering if ServiceWorks is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## ServiceWorks User Interface ## Popular ServiceWorks Alternatives Main Product ServiceWorks 3.6 [(115)](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/) Ratings Breakdown - 3.54Ease of use - 3.64Value for money - 3.63Customer support - 3.63Functionality Pricing Starting at $948.00 per year Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1458)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Calendly](https://www.softwareadvice.com/scheduling/calendly-profile/) 4.7 [(4108)](https://www.softwareadvice.com/scheduling/calendly-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.52Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) 4.7 [(2741)](https://www.softwareadvice.com/construction/housecall-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.61Value for money - 4.68Customer support - 4.49Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) 4.3 [(308)](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.25Value for money - 4.27Customer support - 4.05Functionality Pricing Starting at $245.00 per month Get Price ## ServiceWorks Pricing and Plans Starting price: $948.00 per year Free Trial Free Version Core $948.00 flat rate, per year Plan includes: - Customer Account Receivable - Customer Management - Custom Notification Template - Invoicing Client Notification - Job and Estimation - Job Content Upload - Mobile App - Online Payment - Price List - Product Support Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceWorks Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of ServiceWorks Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking Address Book Alerts/Notifications API Appointment Scheduling Asset Tracking Attendance Management Attendance Tracking Audit Management Audit Trail Availability Management Barcode/Ticket Scanning Barcoding/RFID Billing & Invoicing Billing Portal Booking Management Calendar/Reminder System Calendar Sync Chemical Usage Tracking Client Management Client Portal Color Codes/Icons Communication Management Communications Management Confirmations/Reminders Contact Database Contract/License Management Contractor Management Cost Database Cost Management Cost Tracking Credit Card Processing Credit Note CRM Customer Database Customer History Customer Management Customer Portal Customer Service Management Customizable Branding Customizable Fields Customizable Forms Customizable Invoices Customizable Reports Customizable Templates Data Import/Export Debit/Credit Card Processing Delivery Tracking Dispatch Management Documentation Management Document Management Document Storage Drag & Drop Driver ETA Electrical Estimating Electronic Forms Electronic Payments Electronic Signature Email Management Email Reminders Employee Database Employee Management Employee Scheduling Equipment Maintenance Equipment Management Equipment Tracking Estimating Event Scheduling File Storage Financial Management Fleet Management For Carpet Cleaners For Commercial and/or Industrial Electrical Contractors For Field Service For Handyman Industry For Janitorial Services For Lawn Care For Locksmiths For Manufacturers Forms Management For Pest Control Companies For Plumbing Industry Geographic Maps Geolocation GPS Historical Reporting Hourly Billing Image Capture Import/Export Management Inspection Checklists Interaction Tracking Inventory Control Inventory Management Inventory Optimization Inventory Tracking Invoice Creation Invoice History Invoice Management Invoice Processing Job Costing Job Management Job Scheduling Job Tracking Labor Cost Reporting Labor Management Location Tracking Lot Tracking Maintenance Scheduling Messaging Mobile Alerts Mobile App Mobile Payments Mobile Signature Capture Mobile Time Tracking Monitoring Multi-Language Multi-Location Online Booking Online Invoicing Online Time Clock Order Entry Order Management Order Tracking Parts Management Payment Collection in the Field Payment Processing Performance Metrics Pest Activity Tracking Pesticide Usage Tracking Picking & Routing Preventive Maintenance Product Registration Project Billing Property Layouts Purchase Order Management Purchasing & Receiving QuickBooks Integration Quotes/Estimates Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-time Scheduling Real-Time Updates Recurring Invoicing Recurring Orders Recurring/Subscription Billing Reminders Repair Management Reporting/Analytics Resource Allocation Returns Management Role-Based Permissions Route Optimization Routing Sales Order Management Sales Reports Schedule Distribution Scheduling Search/Filter Self Service Portal Service History Service Level Agreement (SLA) Management Service Management Shift Scheduling Sick Leave Tracking SMS Messaging Status Tracking Supplier Management Support Ticket Management Surveys & Feedback Task Management Task Scheduling Tax Calculation Technician Management Templates Third-Party Integrations Time & Expense Tracking Timesheet Management Time Tracking Traceability User Management Vacation/Leave Tracking Vendor Managed Inventory Vendor Management Warehouse Management Warranty Claims Management ## ServiceWorks Integrations QuickBooks Online Integration rated 3.6 from 13 reviews Google Calendar Integration rated undefined from -1 review authorize.net Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Square Payments Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review See all 13 integrations ## ServiceWorks User Reviews Overall Rating 3.6 Ratings Breakdown 5 34% 4 24% 3 19% 2 9% 1 14% Secondary Ratings Ease of Use 3.5 Value for money 3.6 Customer support 3.6 Functionality 3.6 SL SONJA L. Verified reviewer Mechanical or Industrial Engineering 51-200 employees Used daily for more than 2 years Review source Reviewed March 2026 Progressively Improving 4 Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. Ratings Breakdown 4 Ease of use Previously 3 4 Value for money 5 Customer support Previously 4 4 Functionality Previously 3 Pros: The customer service is EXCELLENT - they try really hard to resolve issues and they are very pleasant while doing so. The program is very intuitive. Cons: The lack of ability to edit forms within the program as well as not being able to scan documents to photos that are larger the 5mb. Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. Read More RM Richard M. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed April 2025 Happy Customer 4 Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The team at ServiceWorks are easy to deal with and very responsive. Cons: When we first started we had to change a few processes but we have streamlined them now and are happy Reasons for choosing ServiceWorks ServiceWorks met our needs and was easy to transition to and implement Reasons for switching to ServiceWorks They were unable to meet my companies needs Read More WD Warren D. Verified reviewer Consumer Services 51-200 employees Used daily for less than 6 months Reviewed March 2026 Unfulfilled Commitments and Persistent System Problems 1 My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. Cons: What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. Reasons for switching to ServiceWorks Promises of a more user friendly and all-inclusive package. Read More MF Michael F. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Reviewed April 2025 ServiceWorks is worth every penny and more 5 I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good. Cons: Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging. Reasons for choosing ServiceWorks Price and Simplicity. I have implemented various ERP solutions in my career and this one checked all the boxes for us. Read More SS Steven S. Verified reviewer Utilities 2-10 employees Used daily for less than 2 years Reviewed November 2025 issues im having 2 its ok! the idea is great but its missing the mark in user friendliness. I like service works but with every update my account gets worse. I don't know if it's just my account or my code isn't right or my account needs a reset or what. its not easy to navigate through and then I have to worry about my data going on the fritz and worry about loosing a wo Ratings Breakdown 1 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: its a one stop shop for appliances. but I've got so many different issues that I can't keep up with them all. y'all say its my fault and close my ticket out so it looks y'all are resolving the issue. or I never hear back with an update. Cons: I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW. my wo's don't show in process when a tech enroutes it just says "job status". its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its something that my office is doing wrong, when we do things the same way we always have only difference is there's been an update.when there has been a update theres not a good way to understand the changes. the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try Reasons for switching to ServiceWorks sw is better for appliance repair and keeps inventory Read More CG Carole G. Verified reviewer Consumer Services 11-50 employees Used daily for less than 6 months Reviewed March 2026 Accounting/Auditing Manager 1 Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers. This system is not user friendly in these cases. Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Right now- we're still having major issues since we came on board with SW as of 2/16- Data still not fix from being imported. What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment. Cons: Being told by the developers on issues, that if you can't find what you're looking for here you need to go here. Now after 3.5 weeks being on SW we're getting No help when you need it, no one is available. Reasons for switching to ServiceWorks Was told this software was better and offer a lot of stuff that CDA couldn't offer Read More MG Matt G. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Reviewed April 2025 reliability over appearance please 2 Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage. Furthermore, updates and enhancements have consistently introduced new problems, forcing me to devise workarounds to maintain functionality. A particularly disruptive update two years ago corrupted all existing service tickets. Although attempts were made to fix this, the issue persisted. As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: I like the theory of how its supposed to work, cost, and appearance. I like the integration with payment processing and the mobile app. Cons: I find it frustrating to have to constantly engage with tech support to resolve issues. It is even more frustrating when I have to spend time proving the issues to tech support or the developers. My service tickets often get escalated to tier 3 support and remain unresolved for extended periods, sometimes even months. In some instances, the problems never seem to get fixed. Reasons for choosing ServiceWorks Service Desk web hosting was very expensive. Reasons for switching to ServiceWorks Logiserve ( not listed) It was a paper invoicing system that was very outdated. Read More DO David O. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Reviewed March 2025 Worse of the worse 1 Dealing with SW was like dealing with a 5 year old that did not know nothing. I had nothing but issues after issues. Mad clients because their system stop sending out emails and text for a while. Missing customer info, missing scheduleing stuff. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: \[sensitive content hidden\] was the only thing that keep me from leaving. After a while I could not deal with their system crashing or stuff missing. Cons: Customer service was the worst of the worst. Nohting never got done. The \[sensitive content hidden\] is cluess. Reasons for switching to ServiceWorks Thought it would be a better choice and they were very nice at first. That changed is seconds Vendor Response Thank you for taking the time to provide your feedback. We’re truly sorry to hear about the issues you've experienced, and we understand your frustration. It’s clear we fell short of the high standards we set for ourselves and the quality service you deserve. We would appreciate the opportunity to discuss this with you further and work towards a resolution. Thank you again for your candid feedback, and we hope to earn back your trust. Replied March 2025 Read More WL William L. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Reviewed March 2026 Not worth the paper it is printed on. 1 It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. Cons: Cant get a hold of anyone when there is a problem. Random unwanted updates that don't work. Systems does not remove products properly which messes up inventory. Read More MB Max B. Verified reviewer Consumer Electronics Self-Employed Used monthly for less than 6 months Reviewed August 2025 Avoid at all costs. 1 I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I liked the idea of service works integrating with marcone. I liked the idea of their people helping set me up and get me running. Cons: The mobile app. It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since. The text messaging has been described by my customers as spammy. The whole experience has been a nightmare. It took 3 weeks for them to get my logo to not be stretched on my invoices. When I was trying to use the software I would call the help desk for help. The most common answer to questions I got was I don't know. This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business. Instead of innovating they decided to focus on getting the cheapest developers they could to write their software. Read More Showing 1 - 10 of 115 Reviews [See All Reviews](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/) ## ServiceWorks Popular Comparisons [Jobber vs ServiceWorks](https://www.softwareadvice.com/field-service/jobber-profile/vs/serviceworks/)[Calendly vs ServiceWorks](https://www.softwareadvice.com/scheduling/calendly-profile/vs/serviceworks/)[Housecall Pro vs ServiceWorks](https://www.softwareadvice.com/construction/housecall-profile/vs/serviceworks/) [Compare All Alternatives](https://www.softwareadvice.com/cmms/serviceworks-profile/alternatives/) ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **210** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **24** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **24** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (367) Recently recommended **18** times Stuck Between Options? 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