--- title: "ServiceWorks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceWorks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceWorks is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [ServiceWorks](https://www.softwareadvice.com/cmms/serviceworks-profile/) / ServiceWorks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/serviceworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/serviceworks-profile/alternatives/) # ServiceWorks User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 115 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 39 reviews (34%) - 4 stars: 28 reviews (24%) - 3 stars: 22 reviews (19%) - 2 stars: 10 reviews (9%) - 1 star: 16 reviews (14%) ### Most mentioned pros - When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. - Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. - I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid ### Most mentioned cons - the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try - I don't like with the new update the pop up job review box used to let me view the service performed, which was very helpful and also it stopped showing the amount with tax. Before you could see both of those. - Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. ## ServiceWorks customer reviews Showing reviews 1-25 of 115 (page 1). ### Progressively Improving - Overall rating: 4/5 - Reviewer: SONJA L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is EXCELLENT - they try really hard to resolve issues and they are very pleasant while doing so. The program is very intuitive. #### Cons The lack of ability to edit forms within the program as well as not being able to scan documents to photos that are larger the 5mb. Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. --- ### ServiceWorks is worth every penny and more - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good. #### Cons Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging. #### Reasons for choosing ServiceWorks Price and Simplicity. I have implemented various ERP solutions in my career and this one checked all the boxes for us. --- ### Unfulfilled Commitments and Persistent System Problems - Overall rating: 1/5 - Reviewer: Warren D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. #### Cons What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. #### Reasons for switching to ServiceWorks Promises of a more user friendly and all-inclusive package. --- ### Happy Customer - Overall rating: 4/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The team at ServiceWorks are easy to deal with and very responsive. #### Cons When we first started we had to change a few processes but we have streamlined them now and are happy #### Reasons for choosing ServiceWorks ServiceWorks met our needs and was easy to transition to and implement #### Reasons for switching to ServiceWorks They were unable to meet my companies needs --- ### Jackson Home Appliance Heating and Cooling. - Overall rating: 5/5 - Reviewer: Kelly O. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. Highly recommend. It does everything I need and them some and it cost for our small company can't be beat. With a dozen techs in the field all their jobs are scheduled and managed well. My invoices and statements are easy to send out. Job tracking and mapping are easy. We can even order parts directly from the ap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost compared to other providers is hands down the best value out there. No one else can come close to Service Works. Tech support is almost always instantly addressed. They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner. #### Cons I don't like with the new update the pop up job review box used to let me view the service performed, which was very helpful and also it stopped showing the amount with tax. Before you could see both of those. updates should add to, not take away. #### Vendor response Hi Kelly, thank you for the great review. We really do try hard to make our customers happy. For the two items you mentioned. Service Performed is in the new screen, its in the lower area under notes, its labeled Explanation of Services. The other item, the showing the amount with tax. That has become a tug of war really. We will bet putting it to a vote in our Facebook Group. If you are not part of our group look for "SWUG" our ServiceWorks User Group. It is also a place to discuss ideas, get advice from others and have a bit of fun. Stay Tuned! Replied April 2025 --- ### Accounting/Auditing Manager - Overall rating: 1/5 - Reviewer: Carole G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers. This system is not user friendly in these cases. Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Right now- we're still having major issues since we came on board with SW as of 2/16- Data still not fix from being imported. What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment. #### Cons Being told by the developers on issues, that if you can't find what you're looking for here you need to go here. Now after 3.5 weeks being on SW we're getting No help when you need it, no one is available. #### Reasons for switching to ServiceWorks Was told this software was better and offer a lot of stuff that CDA couldn't offer --- ### issues im having - Overall rating: 2/5 - Reviewer: Steven S. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its ok! the idea is great but its missing the mark in user friendliness. I like service works but with every update my account gets worse. I don't know if it's just my account or my code isn't right or my account needs a reset or what. its not easy to navigate through and then I have to worry about my data going on the fritz and worry about loosing a wo #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros its a one stop shop for appliances. but I've got so many different issues that I can't keep up with them all. y'all say its my fault and close my ticket out so it looks y'all are resolving the issue. or I never hear back with an update. #### Cons I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW. my wo's don't show in process when a tech enroutes it just says "job status". its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its something that my office is doing wrong, when we do things the same way we always have only difference is there's been an update.when there has been a update theres not a good way to understand the changes. the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try #### Reasons for switching to ServiceWorks sw is better for appliance repair and keeps inventory --- ### reliability over appearance please - Overall rating: 2/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage. Furthermore, updates and enhancements have consistently introduced new problems, forcing me to devise workarounds to maintain functionality. A particularly disruptive update two years ago corrupted all existing service tickets. Although attempts were made to fix this, the issue persisted. As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the theory of how its supposed to work, cost, and appearance. I like the integration with payment processing and the mobile app. #### Cons I find it frustrating to have to constantly engage with tech support to resolve issues. It is even more frustrating when I have to spend time proving the issues to tech support or the developers. My service tickets often get escalated to tier 3 support and remain unresolved for extended periods, sometimes even months. In some instances, the problems never seem to get fixed. #### Reasons for choosing ServiceWorks Service Desk web hosting was very expensive. #### Reasons for switching to ServiceWorks Logiserve ( not listed) It was a paper invoicing system that was very outdated. --- ### Not worth the paper it is printed on. - Overall rating: 1/5 - Reviewer: William L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. #### Cons Cant get a hold of anyone when there is a problem. Random unwanted updates that don't work. Systems does not remove products properly which messes up inventory. --- ### Keep Looking Don't Do It - Overall rating: 1/5 - Reviewer: Dana F. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid #### Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! --- ### Listen to your users more - Overall rating: 2/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It’s mobile friendly and works on the tablet so we can go paperless #### Cons They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is #### Reasons for switching to ServiceWorks Switflink the company we came from isn’t an option in your box above It was discontinued we would go back to them if we could #### Vendor response Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks. Replied May 2024 --- ### Update service and input issues and concerns - Overall rating: 3/5 - Reviewer: roderick y h. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros New system I had to changeover from another vender but need more training to use all features #### Cons Need more training and if have a question need phone number to call and get answers quickly.........aloha #### Reasons for switching to ServiceWorks They discontinued there service and we searched for a replacement. #### Vendor response Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system. Replied May 2024 --- ### Serviceworks interface with Quickbooks online needs work. - Overall rating: 3/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not ready for prime time on the QB Online interface! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I am the bookkeeper for a Serviceworks user. There is a detailed information collected in the software that allows me to prepare the financials #### Cons The interface with Quickbooks Online was extremely difficult to implement. There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed. It is also difficult to arrive at correct sales information in the reports due to the variations in the reports and the requirements to complete jobs in order to report data. The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers. Although customer service staff was available, they did not have in depth knowledge of the product as it relates to accounting. #### Reasons for switching to ServiceWorks POS product was retiring and Client wanted a full featured Job tracking app. #### Vendor response Thank you for your feedback regarding our QuickBooks Online interface. We apologize for the difficulties you experienced, including the errors and challenges with sales reports and the POS module. We appreciate your positive comments about the detailed information our software provides for financial preparation. Your feedback is invaluable, and our team is actively working to improve the QuickBooks Online interface and ensure our support staff is better equipped to assist with accounting-related issues. Please reach out to us at success@service.works so we can address your concerns directly and work towards a solution. Thank you for your feedback. We are committed to improving your experience with ServiceWorks. Replied June 2024 --- ### A good software for a service based company - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We made the switch to Service Works several years ago and it’s been a mostly positive experience. The integration with quick books on line was a bit painful but is how working fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It meets all of our needs as a service based Company. The reports are good and the estimates and invoices are professional. We like that our clients can pay directly from and through the software. #### Cons The inability to get questions answered that require assistance from the developers who are based in India. --- ### Servic e Works - Overall rating: 3/5 - Reviewer: Scott W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of scheduling and dispatching. #### Cons Almost daily something is Service Works is changing. #### Vendor response We appreciate your feedback. I want to assure you that we are currently prioritizing stability over new features to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks! Replied May 2024 --- ### FEELING ABOUT SERVICE WORKS! - Overall rating: 3/5 - Reviewer: MATT Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros IT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE. #### Cons STOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE. #### Vendor response Thank you for your detailed feedback on ServiceWorks. We understand your concerns about frequent changes and their impact on your workflow. We aim to improve our system, but we recognize that constant changes can be disruptive. Your specific issues are important to us. Our team is committed to addressing these concerns to enhance your experience. Please reach out to us at success@service.works so we can assist you directly and make the necessary adjustments. Thank you for helping us improve ServiceWorks! Replied June 2024 --- ### My thoughts on ServiceWorks - Overall rating: 4/5 - Reviewer: Kerry S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to create jobs and monitor the service history on the job. #### Cons The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer. #### Reasons for choosing ServiceWorks ServiceWorks was the modern version of Swiftlink #### Reasons for switching to ServiceWorks The discontinuation of software support. #### Vendor response Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks! Replied May 2024 --- ### Sugar City Appliance - Overall rating: 3/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good, customer service may not get to you TODAY, but will return your call. [SENSITIVE CONTENT] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the #### Cons Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done #### Reasons for choosing ServiceWorks the integration with Marcone for inventory was key --- ### THE CUSTOMER SERVICE AT Service Works - Overall rating: 1/5 - Reviewer: Jasmine A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the program features are amazing IF THEY WORK #### Cons CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD. #### Vendor response We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you. Replied May 2024 --- ### Does the job - Overall rating: 3/5 - Reviewer: Nicole A. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that the dispatches from service bench automatically get sent to service works. #### Cons That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one? #### Reasons for switching to ServiceWorks Swift link went out of business so we had to switch. #### Vendor response We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks! Replied May 2024 --- ### End of the search - Overall rating: 5/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works. #### Cons Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste. #### Reasons for choosing ServiceWorks Made comparisons to what we needed, how adaptable the software was going to be for our operation. The customer service. #### Reasons for switching to ServiceWorks That software was cumbersome and heavy, but it did have the functionality once you fought your way through the maze. The problem with this company is their absolute failing in customer service. If they got back to you it was two or three days later. Lot of the time they just wouldn't. They bought this company and have the attitude that because they are the leaders in cell service they automatically are the best in this. NOT! I know a lot of bakers that wouldn't make good brain surgeons. --- ### appliance sales and service inventory - Overall rating: 2/5 - Reviewer: bill l. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. slow to respond to our problem and we have issues that they say cant change bill #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros parts inventory service calls and tracking #### Cons when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess #### Vendor response Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you. Replied May 2024 --- ### Great CRM! - Overall rating: 5/5 - Reviewer: Raul A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have all the features we need, even the route optimization and reports. #### Cons Glitches, but you can contact the team and they will fix it withina few days. #### Vendor response Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks! Replied May 2024 --- ### Review of Serviceworks - Overall rating: 3/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros it keeps peoples history of service together well #### Cons the A/R system isn't the easiest and neither is the Parts Ordering #### Vendor response Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance. Replied May 2024 --- ### Unsatisfied Customer - Overall rating: 2/5 - Reviewer: Jasmine H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The thing I like most about this software is that we can use it on multiple devices. #### Cons The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of. #### Reasons for choosing ServiceWorks We just switched to ServiceWorks because it was the updated version of Swiftlink. #### Reasons for switching to ServiceWorks Service Works became the new Swiftlink ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/?page=2) --- ServiceWorks Reviews, Pros and Cons - 2026 Software Advice