Silvertrac Software

RATING:

4.69

(279)

About Silvertrac Software

Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability. Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android & iOS guard app for mobile devices enhances the platform’s features by enabling officer...

Silvertrac Software Pricing

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise. The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user. For more detailed information, please contact Silvertrac.

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Available

Silvertrac Software multiple device support
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Silvertrac Software Reviews

Overall Rating

4.69

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 279 reviews

User Profile

Chuck

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2017

One word - Outstanding!

Pros

This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me.

Brett

Company size: 501-1,000 employees

Industry: Security and Investigations

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2020

Overall Satisfaction

Pros

It is user friendly. It holds users/officers accountable for their time and efforts.

Cons

The only downfall is the inability to create incident reports separately from the daily activity report.

Reasons for switching to Silvertrac Software

Silvertrac has more options, such as, GPS monitoring, pictures and checkpoints.

Noelle

Company size: 51-200 employees

Industry: Security and Investigations

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2020

Silvertrac Review

Aside from the occasional software issues, if the client had more freedom to adjust/customize features that would be great. We wanted permission to edit reports once they were created if the guard selected the wrong property, but were told that only the software developers had that permission and they didn't want to allow clients to do that.

Pros

Silvertrac is very user friendly both at the admin and user level. Customer service was also top-notch. Our account supervisor, [SENSITIVE CONTENT HIDDEN], is amazing to work with.

Cons

The software is not very customizable and several features are not available to the clients. There were also a few instances of the app not working/crashing for all our employees.

Reasons for choosing Silvertrac Software

The cost was fair, we like the format of the reports & the color coding of issues. Also the Silvertrac team is great to work with.

Robert

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2019

Best Software

Pros

We love being able to able to see issues right away and checking the GPS data on guard and making reports.

Cons

Parking software doesn't really work with the style of security we use for the safe list.

Reasons for switching to Silvertrac Software

Because the program kept crashing and didn't offer as much as silver trace.

Charles

Company size: 51-200 employees

Industry: Security and Investigations

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

Silvertrac is a gamechanger!

From customer service to sales, we never felt that we were being pressured to buy any of the product line. The expertise that the team at Silvertrac has is awesome! [SENSITIVE CONTENT HIDDEN] has been a great asset for us and we look forward to extending our partnership with Silvertrac in the future!

Pros

Silvertrac is user friendly and comprehensive enough for both the client portal, as well as the user portal. The ability to easily account for personnel, reports, and the ability to customize guard tours has been paramount for the growth of our company.

Cons

We would like to see descriptors for the issue types so that guards are able to differentiate between what constitutes for a level 1-3 report.

Reasons for choosing Silvertrac Software

Our company was in need of comprehensive and customizable software and Silvertrac delivered.

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