About Smartenance

Smartenance is a cloud-based digital maintenance management solution that allows businesses within production industries track machine maintenance and incidents. It allows production managers and machine operators to create maintenance plans, manage users, collaborate within teams, report incidents and more.

Smartenance offers three different license packages. With the Basic plan, users get access to the tools to create maintenance tasks, view maintenance calendars, and upload photos, videos and files. The Advanced plan offers all of the features of the Basic plan, plus incident reporting, incident ticketing, intelligent search of existing data and a complete plant logbook. The Smartenance Premium plan includes all of the features of the Basic and Advanced pl...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Smartenance

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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February 2020

Tobias from Digacon GmbH

Company Size: 11-50 employees

Industry: Management Consulting

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

All your tasks at your fingertips

Pros

Smartenance provides a very easy to use solution to track all your tasks concerning your machinery in operation. No matter if you are a maintenance worker or a supervisor, with the scheduled agenda you are always aware of upcoming maintenance and the current status. With the task lists you are able to execute maintenance with simple instructions, Pictures and hints whether the machine can stay in service during maintenance or not

Cons

Integration into our surrounding systems needs to be improved but they're already working on adding more and more systems

Response from Festo

Replied March 2020

Dear Tobias, Thank you for leaving us such a positive review! My colleagues and I are glad that you took advantage of our cloud-based solution, which allows you to easily track the maintenance status in your production facility. I would like to mention that Smartenance will soon be extended with an add-on called "Incident Management", which will enable you as a maintenance worker to not only carry out maintenance tasks, but also create them! In addition to what you said about integration with surrounding systems, I should say that the Smartenance team is in the final stages of releasing the API function that makes Smartenance data synchronizable with external ERP systems like SAP. Please let me know if you would like to know more about upcoming Smartenance updates at smartenance@festo.com.

January 2020

Alwin from Jacobi Eloxal GmbH

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Smartenance is an integral part of production

Smartenance reduces paperwork and searching for data in folders. Rather, all the information required can be filtered and output as a table in Excel.

Pros

- easy to handle - You can start immediately with the creation of plants - traceability of individual tasks - automatic documentation for an audit - logbook function - Instructions, circuit diagrams, user manuals, etc. can be stored for the individual plants - work instructions can be attached as a video - weekly schedule / shift overview - paperless

Cons

- forced to change the login password at certain intervals

Response from Festo

Replied January 2020

Dear Alwin, Thank you for the positive feedback! Our team is pleased to hear that Smartenance was so simple to use and has reduced the amount of unnecessary paperwork for you! Your feedback helps us to improve further, so please feel free to share your thoughts with us at smartenance@festo.com.

February 2020

Paul from ZITEC Industrietechnik GmbH

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

February 2020

to support and save the jobs of a machine-park (10 machines)

Pros

the Software is very open for all Jobs job-order from the Administrator and doing the Jobs in the field

Cons

1: You cannot edit existing intervals, you have to delete the interval and create a new one. 2: Holidays are not recognized. 3: When a task has been completed, you can only see the status completed on the PC and not when (time, date) it was completed. 4: No notification, only when the app is opened you get info about a due maintenance App notification when a maintenance is due - should be audible and visible in the lock screen. It would be best if you could connect to the machine, then you could introduce an interval according to the operating hours as indicated, e.g. change gear oil after 5000 operating hours. In addition, you could make a notification at the machine or possibly at the corresponding PC, because otherwise a device that supports Android or IOS is needed at every machine.

Response from Festo

Replied February 2020

Dear Paul, thank you for sharing your thoughts with us! The Smartenance team is very pleased to hear that you have taken advantage of the flexibility offered in the web application and mobile app. We are also grateful for your comments and I am happy to inform you that some of the features you mentioned are already in development! If you have any further suggestions or questions, please email us at smartenance@festo.com. We look forward to hearing from you!

July 2020

Dominik from Institut für Fertigungstechnik und Werkzeugmaschinen

Company Size: 51-200 employees

Industry: Research

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2020

Übersichtliche Hybridlösung für das Wartungsmanagement

Pros

Störungsmeldung direkt an der Maschine über das Smartphone. Ein schnell gemachtes Foto erleichtert das Auffinden des Fehlers ungemein. Freu konfigurierbare Aufgabenlisten ermöglichen und das nachführen des Maschinenstatus ohne weiteren Dokumentationsaufwand.

Cons

App-Funktionalitäten als Windows-Anwendung fehlen. Unsere Maschinen sind stets mit Industrie-PCs ausgestattet. Eine Integration von Smartenance an der Maschine würde den Aufwand noch wesentlich verringern.

Response from Festo

Replied July 2020

Sehr geehrter Herr Muller-Cramm, vielen Dank fur Ihr Feedback! Wir sind erfreut, dass Sie die Vorteile des Storfallmanagements hervorheben. Die digitale Wartung mit Smartenance wird noch effizienter, nachdem wir ein neues Feature eingefuhrt haben, welches die Wartungsmanager per E-Mail uber neue Storfalle informiert! Ein weiterer positiver Hinweis ist, dass die von Ihnen erwahnte Integration von Smartenance in die Industrie-PCs in der Entwicklungsliste steht. Gerne stehen wir Ihnen fur Ihre Fragen unter smartenance@festo.com zur Verfugung. Mit freundlichen Gru?en Smartenance Support-Team

December 2019

Justus from Screen Productive

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Easy to use digital Maintenance Software

Great, nothing to add.

Pros

Well designed surface. Great usability. Easy to understand - no installation manual required. Fast connection between mobile device and desktop application. Many useful features.

Cons

Logbook functionality could be a bit better, but I heard that this will be pubished soon

Reasons for Choosing Smartenance

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May 2020

Jörg from Günther Beck Inh. Jörg Beck

Company Size: 11-50 employees

Industry: Plastics

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

Günther Beck Bewertung

Erfassung aller Wartungsarbeiten sowie Reperaturen und Überwachung das es dann auch erledigt wird.

Pros

Die Benutzerfreundlichkeit, sehr übersichtlich einfache Bedinung.

Cons

Wir bräuchten noch eine erfassung von kosten und Kennzahlen wo man dasa dann auswerten kann für die QS wird auch wegen der Zertifizierung verlangt.

Reasons for Choosing Smartenance

Wir haben uns für Ihr Produkt entschieden weil es aus dem Hause Festo kommt.

Response from Festo

Replied May 2020

Sehr geehrter Herr Beck, Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Unser Team hat sich sehr gefreut zu horen, dass Sie Smartenance als eine benutzerfreundliche Losung fur Ihr Unternehmen gefunden haben. Wir entwickeln Smartenance intensiv weiter, damit Sie alle erforderlichen Informationen abrufen konnen! Vielen Dank, dass Sie ein Teil der Festo Familie sind. Mit freundlichen Gru?en, Smartenance Support-Team

February 2020

Pascal from CHIRON

Company Size: 1,001-5,000 employees

Industry: Machinery

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2020

Potentialanalyse

Pros

Die Idee sowie die Einfachheit der Lösung.

Cons

Die einfache und intuitve Bedienung der Lösung.

Response from Festo

Replied February 2020

Vielen Dank Pascal fur die Mitteilung Ihrer Erfahrungen. Es freut uns zu horen, dass Ihnen die einfache Bedienung von Smartenance gefallen hat! Unser Team stellt die Zufriedenheit unserer Kunden in den Vordergrund und deshalb mochten wir Sie ermutigen, uns Ihre Verbesserungsvorschlage oder Fragen unter smartenance@festo.com mitzuteilen. Mit besten Gru?en, Smartenance Support-Team