Smarthub

RATING:

4.2

(50)

About Smarthub

Smarthub software by SISO is designed to address the complex requirements of managing equipment, resources, facilities, and personnel. This powerful solution offers a range of technical features to enhance efficiency and organisation. With over 70 key features, the Smarthub software provides comprehensive support for every scenario. From a simple asset register to advanced integrations with timetabling, key lockers, COSHH, and maintenance systems, it offers a versatile platform for managing equipment booking and resource allocation. One of Smarthub's standout features is its ability to keep track of all booking transactions seamlessly. Users can receive notifications and digital booking forms, ensuring transparent and efficient communication throughout the process.

Smarthub Pricing

Starting price: 

£799.00 per year

Free trial: 

Available

Free version: 

Not Available

smarthub equipment and room booking system
Slide 1 of 4

Smarthub Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Smarthub

1 - 5 of 50 Reviews

User Profile

Richard

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The Brain Behind a Highly Complex Resourcing Operation!

Our experience of Smarthub has been great, across an extensive period of time. We're now into our sixteenth year as end users and have found the team at Siso be to extremely proactive (in the rare instances should system failure occur) and receptive to our emerging needs as end users. Without Smarthub, we couldn't work with the level of effectiveness we currently enjoy. It's paramount to the continued success of our complex resourcing operations.

PROS

We've been using Smarthub since 2008 across our combined specialist media operations at Staffordshire University, encompassing several campuses. In that time, it's become ubiquitous across media resourcing within HE. Our initial fact finding operation rated Smarthub comfortably the best tool for our end user requirements, and it's subsequently developed and grown to meet our emerging needs. Smarthub represents the brain of a highly complex resourcing dynamic at our university and without it (and the capabilities of the team who administer it), we would be well and truly floored! The fact that we've never once questioned moving away from Smarthub during the 16 years in which we've used it should speak volumes - it was our 'go-to' tool yesterday, is today, and all but certainly will be for years to come!

CONS

There's very little not to like about Smarthub, and even if gripes are identified, the team at Siso work extremely proactively to remedy them with the end user in mind.

Reasons for switching to Smarthub

We needed a tool we could rely on to function holistically and reliably.

Vendor Response

Hi Richard, Our team will be over the moon to hear about your positive experience with Smarthub! Thank you so much for those kind words and for being a such a long standing user of our system! Kind Regards, The Siso Team

Replied March 2024

Rob

Education Management, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

SmartHub and Middlesex University

Overall, the product has served us well over the last five or six years. There are features that have really helped us improve our operations but there are also areas that need improvement which [sensitive content hidden] have always been receptive to hearing.

PROS

The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition. The induction video feature with training that automatically applies following a questionnaire has been very valuable and I believe is quite unique to Smarthub.

CONS

Although improvements have been made, the UI is not as simple as we would like. Also, the check out functionality is not easy to navigate when you have more than one item to check out within the same family. Ideally, as someone at the front desk, you would want to be presented with Canon 5d x 10 (for example), rather than seeing Canon 5d ten times on the screen.

Reason for choosing Smarthub

The price point was good at the time. We were also told that the system could be adapted to our needs and that it could be made bespoke. Although this has changed a little since first joining, I still do find [sensitive content hidden] receptive to hearing suggestions for improvements.

Reasons for switching to Smarthub

Connect 2's price point was very high. The UI was good but there were also elements of functionality that we wanted that they were unwilling to provide.

Vendor Response

Hi Rob, Thank you for the helpful feedback! We're always looking to improve Smarthub where we can so your response is highly valuable to us. All the best, The Siso Team

Replied April 2024

Chris

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2024

Does the job

PROS

Works well in terms of organisation and having all the options we need for data input.

CONS

It's extremely slow. Loading times are insane sometimes. The Store Desk feature shouldn't take as long as it does to load bookings.

Vendor Response

Hi Chris, Thanks for leaving us a review! We're glad Smarthub has helped your organisation improve their data handling. Sorry to hear you are experiencing issues with slowness. Our team are dedicated to ensuring that systems run as well as possible especially when dealing with huge systems turning over 1000s of bookings daily. If you could please get in touch with us via info@siso.co.uk and let us know which site you are experiencing slowness on as well as any relevant details then we can resolve this for you. Many Thanks, The Siso Team

Replied April 2024

Anna

Higher Education, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Smarthub for Higher Education

I had a great experienvce with Smarthub havinng setup 2 systems from stratch and being administator for 3 systems over teh last 4 years. It has made lab management so much easier.

PROS

Going away from paper forms and spreadsheets Smarthub manages everything in one place

CONS

It does take some time and training for both staff and student users to set up and use the system

Reasons for switching to Smarthub

Was forced to change as old version of the software we were using was not upgradable, and other departmentrs were useing smarthub already. So happy we made the change!

Vendor Response

Hi Anna, We're thrilled that Smarthub has helped you streamline your management processes! Many thanks for the positive feedback! Warm regards, The Siso Team

Replied March 2024

Peter

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

University of Leeds (Helix)

Very effective and efficient. Suits the use within our environment as well as having a suitable App. The scope of the system and it's ability to be customised is also appealing.

PROS

Ease of use, ability to manage users, assets, rooms and locations. As well as issuing equipment.

CONS

Booking form customization and ability to embed booking forms for approval at the point of booking in a more effective manner.

Reason for choosing Smarthub

Had been using it in my previous role and also had researched booking systems over 10 years ago and the approachability of Smarthub owners and staff was without fault

Vendor Response

Thanks for your kind words Peter! We're glad you have found our product easy to use for your needs and our tools have helped you to manage your assets efficiently.

Replied November 2023