SmartServ has given the best customer service that I have seen from any company. [SENSITIVE CONTENT HIDDEN] and his team are always ready to answer any questions that I have to get me moving on my next idea. They have been able to implement some of my ideas helping my business flow that much better.

The ability to have all job information in one place has changed everything for us, no longer having to look around through 3 different programs to find everything. We have been able to custom make checklists to keep track of progress on each project. All of our safety forms & any others have been digitized for us and entered into SmartServ for us to use at any point. The integration for us was very easy, if there was any discrepancies I was able to bring them up and they were fixed or I was given a solution very quickly.

There is a few small issues with how the app loads, a quick refresh solves most of these problems.

FIRST RATE support and customer Service. I have 2 point people who are always available and are always asking me how they can help my business. This is the best customer service I’ve seen from any type company in a while. I’m happy with the software, and I’m doing a slow roll out so it’s perfect day 1. I’m delighted with the customer service however. They truly care about their customer and customer service.

I’m a House Call Pro refugee. HCP is not horrible. There are a few items that are important to me they don’t have. I left because of zero meaningful support. I don’t want to spend 2 hours reading FAQs or text support. SmartServ has more features and more flexibility. I can customize it to my demand service HVAC business. It’s flexible; sorting etc

None so far. I’m in the first 6 months. So far so good.

Unsatisfied. Does not fit our business needs. Communication from SmartServ stopped when we canceled our paid in full subscription and have been unable to get a Contractual Refund on the balance for over 3 months now. They will not communicate their intention to refund.We went back and forth trying to tailor the software to suite our business. It took a long time to get something simple and necessary as Sales Tax to even be installed in the software, but was not accurate. Too time consuming for seemingly 'simple' task. Technicians who took to Quickbooks quickly were confused and uncertain as to how to use the software after multiple zoom trainings and infield use.We got sucked into the demo which we felt amplified SmartServ abilities, but found out it was too much and lacked some functionality. They used our inspection templates, digitized them, and now market them. They are rudimentary at best.

New customer data can be auto-filled if found on the web. Links to Google and Yelp on Invoice.Tracking employees routesTeam was very responsive when seeking assistance

Minimal response from any of the SmartServ team to refund the contractually obligated amount after canceling service. That friendly SmartServ team is only responded to two emails out of multiple emails and phone calls.What was sold and anticipated as a great help during the demonstration turned out to be bulky, requires significant more time to set up, train, and use. Not intuitive and efficient like our previous software.Multiple steps to incorporate many software aspects. Really need someone in an office to manage taking the call, setting up the customer, entering work ticket, Calendar event, creating estimate, transferring to invoice, etc.Could not compute Sales Tax in California; whereas, previous software was accurate and updated frequently when Franchise Tax Board released new district/local tax. Worked with them patiently for 2 months to get something that was not accurate.Technicians were frustrated when attempting to transfer use of software to the field; whereas, they were able to do some administrative task, set-up customers, estimate, invoice in the field.We provided the info/template they digitized and now advertise for fire protection inspections. No ability to use RFID and Scanner to eliminate. I would have rather spent the money used on the SmartServ system to buy program and equipment to track asset/inspections.

I am finding it easy to update my databases with SmartServ, adding new clients and service addresses, and adding templates and forms is not overly complicated.

The software integrates all the different aspects of running my business that I need in one place. The forms are easy to populate with data and the autofill features with things like address search and flat rate items save time when creating tickets. The 24/7 customer support is also a huge benefit, as other programs that I looked at do not have that.

I wish there was a way for administrators only to be able to save changes to custom items into the Flat Rate Items while creating Estimates and Invoices.

OUTSTANDING! Right from the 1st point of contact to up and running they have been one of the most thorough and helpful companies I have ever dealt with. Highly, Highly recommend them.

The software has all the specifications to deal and integrate with all aspects of business from scheduling, tracking, payroll, integration into accounting, estimating, invoicing and everything in between.

No downfalls. Easy to use, easy to implement and the team was FANTASTIC in setting us up.