SmartServ has given the best customer service that I have seen from any company. [SENSITIVE CONTENT HIDDEN] and his team are always ready to answer any questions that I have to get me moving on my next idea. They have been able to implement some of my ideas helping my business flow that much better.

The ability to have all job information in one place has changed everything for us, no longer having to look around through 3 different programs to find everything. We have been able to custom make checklists to keep track of progress on each project. All of our safety forms & any others have been digitized for us and entered into SmartServ for us to use at any point. The integration for us was very easy, if there was any discrepancies I was able to bring them up and they were fixed or I was given a solution very quickly.

There is a few small issues with how the app loads, a quick refresh solves most of these problems.

FIRST RATE support and customer Service. I have 2 point people who are always available and are always asking me how they can help my business. This is the best customer service I’ve seen from any type company in a while. I’m happy with the software, and I’m doing a slow roll out so it’s perfect day 1. I’m delighted with the customer service however. They truly care about their customer and customer service.

I’m a House Call Pro refugee. HCP is not horrible. There are a few items that are important to me they don’t have. I left because of zero meaningful support. I don’t want to spend 2 hours reading FAQs or text support. SmartServ has more features and more flexibility. I can customize it to my demand service HVAC business. It’s flexible; sorting etc

None so far. I’m in the first 6 months. So far so good.

Limited characters allowed so I have to post the short version of this nightmare. SUBSCRIBERS (new and old!!!) BEWARE - this company does not have the financial infrastructure to support this software. If you become dependent on it, it is only a matter of time before you are left in the dust, forgotten and ignored!!!! We paid thousands of dollars in December 2021 to go live in January 2022. Short version is that we never did go live due to QBD incompatibility (See "Cons"). But this isn't where I have a problem.Note it is now APRIL 2023 - WE STILL HAVE NOT RECEIVED OUR REFUND for a full year of services not received. Read those dates again!!! Most emails requesting updates have gone unanswered. When they ARE answered it's excuse after excuse for why the refund has not been processed. It was "expedited" in October. Then in February, they needed 4 more weeks to investigate. After giving 7 weeks, now they're reconciling the books for last quarter and need a few MORE weeks. I am FED UP. I NEVER leave product reviews, but rest assured I will be posting our story EVERYWHERE to warn other unsuspecting consumers to not fall for the fake promises!!! Customer service may be great for functioning subscribers. However, when they run out of money having to refund us and some of the other reviewers I've seen (or have to file bankruptcy as a result of legal suits)....where is that going to leave you? Please be careful out there....this company can NOT DELIVER a sustainable product!!!!

We were never able to use SmartServ to rate the product itself, but as for the experience in general? There are no Pros to this company other than having some pretty smooth talkers giving the sales pitch, if that counts! :/

- Customer Service is horrendous!!! - Responses are sporadic to non-existent. - We were never able to go live, because:- Product would not integrate with QBD as promised. There was an issue with the webconnector file that was not able to be resolved after months of trying. QBD Helpdesk said the issue was with SmartServ webconnector; SmartServ said the issue was with QBD. I don't know which is true. We even upgraded to the Enterprise version (another couple thousand dollars!) and that didn't fix it either. We finally mutually decided it just wasn't going to work, so we moved on to another (MUCH BETTER) product. No big deal, right? Until.....- The company refuses to refund money for services never provided!

I am finding it easy to update my databases with SmartServ, adding new clients and service addresses, and adding templates and forms is not overly complicated.

The software integrates all the different aspects of running my business that I need in one place. The forms are easy to populate with data and the autofill features with things like address search and flat rate items save time when creating tickets. The 24/7 customer support is also a huge benefit, as other programs that I looked at do not have that.

I wish there was a way for administrators only to be able to save changes to custom items into the Flat Rate Items while creating Estimates and Invoices.

OUTSTANDING! Right from the 1st point of contact to up and running they have been one of the most thorough and helpful companies I have ever dealt with. Highly, Highly recommend them.

The software has all the specifications to deal and integrate with all aspects of business from scheduling, tracking, payroll, integration into accounting, estimating, invoicing and everything in between.

No downfalls. Easy to use, easy to implement and the team was FANTASTIC in setting us up.