Sprocket CMMS Software


 

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.

Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.

Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.

Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.

 

Sprocket CMMS - Performance Summary
 
  • Sprocket CMMS - Performance Summary
    Performance Summary
  • Sprocket CMMS - Work Management
    Work Management
  • Sprocket CMMS - Inspections
    Inspections
  • Sprocket CMMS - Appointments
    Appointments
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

5 Reviews of Sprocket CMMS

 

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Software Advice Reviews (4)
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Showing 1-4 of 4

Sam from Tesla Motors
Specialty: Automotive

March 2015

March 2015

Outstanding implementation and support of Sprocket CMMS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The support and implementation was incredibly good. Exceeded our expectations. Ability to integrate with our SCADA system. The team is very knowledgeable and willing to share their knowledge. Their honesty in capabilities and implementation was critical to me, so I could set expectations with my owners and staff.

Likes Least

Not much. I would have to make something up. If anything, I would like to have a local person for support, but the fact that we do not have a local person has not had a negative impact.

Recommendations

When evaluating, you need to have a clear vision of where you want to be with your program. Barcode equipment scanning, PDM program, Parts management etc.

 
 

Tony from Taubman Company

January 2012

January 2012

Ease-of-use

Functionality

Product Quality

Customer Support

We are a very large facility encompassing two full city blocks and we have over 1,100 pieces of equipment that we service and maintain; with a small staff it was vital that we work as efficiently as possible. We based our decision to use Sprocket from our previous history using another PM software system; we knew what we were looking for in a PM software system and “ease of use” and flexibility were top priorities.

Implementation of Sprocket went smoothly using customized templates provided by Sprocket for data collection, preventive maintenance procedures and inventory tracking made launching Sprocket quick and easy. We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice.

The Sprocket implementation support team and staff members are always available. They have provided expert guidance in setting up and managing our equipment database, preventive maintenance procedures, and inventory tracking. The Sprocket PM system, start-up team, and support staff has exceeded our expectations in every way.

 
 

Dick from Bridgewater Retirement Community

January 2012

January 2012

Ease-of-use

Functionality

Product Quality

Customer Support

Bridgewater Retirement Community implemented Sprocket starting in June 2009, and while we have not completely implemented the system in our nursing home, doing so in Bridgewater Village, our independent living community, has proven to be quite helpful. Being able to bring up the data by address or resident name has been useful a number of times. Many reports are available. We have yet to make extensive use of the reporting features. This is the first CMMS we have used.

Implementation and training of our staff is ongoing. Many of our staff can close their own work orders and more will be trained in the near future. With a day or two of training and assistance, the staff appears to be able to do the entry that is required. The procedure is generally easily learned and becomes easier as staff begins to do their own entry. The people at Upturn Solutions, the developer of Sprocket, have been very helpful whenever we have needed assistance. Just last week we had an issue and received immediate help. The ability to look at the cumulative data in a matter of seconds is outstanding.

Our experience with Sprocket has been good. The software has many features that we will develop in the future as time and needs develop. I always feel like part of the family when I am speaking to the technicians. It is a good company and a good platform to be using at this time.

 
 

David from Auxiliary Maintenance - BYU

January 2012

January 2012

Ease-of-use

Functionality

Product Quality

Customer Support

We absolutely love Sprocket! We have been using it since 2005, and it has met our needs very nicely. It is easy to navigate and manage maintenance requests. We especially like the preventive maintenance module. Our PM program has improved dramatically as a result of using Sprocket, and the number of emergency repairs has decreased accordingly.

The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.

 
 
 
Showing 1-1 of 1

Deshon from Quick Solar Systems Inc,
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to transfer jobs from one person to the next in the office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Ease of moving jobs along all from your computer without having to check up on projects you know exactly where they are

Pros

I love the ease it creates for moving current jobs and projects along knowing exactly where we are in the process

Cons

Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching

Review Source: Capterra