Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.
Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.
Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.
Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.
Sam from Tesla Motors
The support and implementation was incredibly good. Exceeded our expectations. Ability to integrate with our SCADA system. The team is very knowledgeable and willing to share their knowledge. Their honesty in capabilities and implementation was critical to me, so I could set expectations with my owners and staff.
Not much. I would have to make something up. If anything, I would like to have a local person for support, but the fact that we do not have a local person has not had a negative impact.
When evaluating, you need to have a clear vision of where you want to be with your program. Barcode equipment scanning, PDM program, Parts management etc.
Tony from Taubman Company
We are a very large facility encompassing two full city blocks and we have over 1,100 pieces of equipment that we service and maintain; with a small staff it was vital that we work as efficiently as possible. We based our decision to use Sprocket from our previous history using another PM software system; we knew what we were looking for in a PM software system and “ease of use” and flexibility were top priorities.
Implementation of Sprocket went smoothly using customized templates provided by Sprocket for data collection, preventive maintenance procedures and inventory tracking made launching Sprocket quick and easy. We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice.
The Sprocket implementation support team and staff members are always available. They have provided expert guidance in setting up and managing our equipment database, preventive maintenance procedures, and inventory tracking. The Sprocket PM system, start-up team, and support staff has exceeded our expectations in every way.
Dick from Bridgewater Retirement Community
Bridgewater Retirement Community implemented Sprocket starting in June 2009, and while we have not completely implemented the system in our nursing home, doing so in Bridgewater Village, our independent living community, has proven to be quite helpful. Being able to bring up the data by address or resident name has been useful a number of times. Many reports are available. We have yet to make extensive use of the reporting features. This is the first CMMS we have used.
Implementation and training of our staff is ongoing. Many of our staff can close their own work orders and more will be trained in the near future. With a day or two of training and assistance, the staff appears to be able to do the entry that is required. The procedure is generally easily learned and becomes easier as staff begins to do their own entry. The people at Upturn Solutions, the developer of Sprocket, have been very helpful whenever we have needed assistance. Just last week we had an issue and received immediate help. The ability to look at the cumulative data in a matter of seconds is outstanding.
Our experience with Sprocket has been good. The software has many features that we will develop in the future as time and needs develop. I always feel like part of the family when I am speaking to the technicians. It is a good company and a good platform to be using at this time.
David from Auxiliary Maintenance - BYU
We absolutely love Sprocket! We have been using it since 2005, and it has met our needs very nicely. It is easy to navigate and manage maintenance requests. We especially like the preventive maintenance module. Our PM program has improved dramatically as a result of using Sprocket, and the number of emergency repairs has decreased accordingly.
The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.