Tikkit Software


 

Tikkit is a cloud-based maintenance management software solution specializing in building maintenance, along with budgeting and forecasting.

Key features include work order management, vendor management and a tenant help center. The work order management module provides a centralized database of all work orders. Users can receive, manage and track work orders through email or text messages. Photographs and other data can be attached to work orders and users can be notified when orders change.

Tikkit’s tenant help center allows tenants to submit requests for services, and they can track their requests’ progress through the help center, email or text messages. They can also upload images to accompany their requests.

In Tikkit’s vendor management module, users can communicate with vendors through email and text messages from within the system. Vendors can see a consolidated view of work orders, including tenant comments, photos and other attachments.

Tikkit is priced per user or per building. It is offered only in the United States.

 

Tikkit - Command center
 
  • Tikkit - Command center
    Command center
  • Tikkit - Occupant portal
    Occupant portal
  • Tikkit - Preventative maintenance
    Preventative maintenance
  • Tikkit - Label
    Label
  • Tikkit - Email
    Email
  • Tikkit - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

24 Reviews of Tikkit

Showing 1-20 of 24

 

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Jimmy from Wind Water Realty, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Making our daily working lives easier to manage and control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Manage all our properties in one place and better record keeping.

Pros

The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system.
Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.
The customization of skills and trades for vendors is a great feature.
I'm sure with time more feature will be added and we look forward to it.

Cons

There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially.
One of our closed location still shows up when entering a new tikkit request.
Would like to see tenants receive and auto reply email of received when a new request is entered.
Nothing major, but I'm sure these will be fixed in time.

Source: Capterra
 

Kelly from JLL
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

Ease-of-use

Functionality

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Support

Ability to track my work load for myself and team

Pros

Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons

It would be nice to see the feature in work order edit tools to change the creator of a ticket. No other cons with this program. Works Great

Source: Capterra
 

Ronald from Ottawa Hills Local Schools
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple easy Effictive

Ease-of-use

Functionality

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Value for Money

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Support

Since the beginning Tikkit has been very effective. It is simple for both Administration and end users. We are far more productive since making the switch.

Pros

Easy to use, no login

Cons

Occupants can not add due date

Source: Capterra
 

Amber from Wind Water Realty, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Overall Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tikkit has really helped us streamline our service request so we are not over looking requests lost in our email. We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away. I would recommend tikkit to other property management companies.

Pros

Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons

Issues with tenants receiving notifications

Advice to Others

I would recommend possibly sending staff members a reminder of requests that are over 2 weeks old and have had no activity.

Source: Capterra
 

Carol from Heffernan & Partners

April 2017

April 2017

Heffernan & Partners

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support

Tikkit has been extremely useful in handling service call issues with our tenants. It is easy to use and the customer support that we have been given has been great. Highly recommend this software.

Source: Capterra
 

Ryan from Omni Management Maintenance Services llc

April 2017

April 2017

Tikkit Review

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Tikkit has really helped our business stay organized. I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age.

The support staff has always made contact with me in a timely fashion for any need that I may have had. Thank you Millen!

Source: Capterra
 

Robert from Community Medical Centers, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

CMC Work Order Tikkit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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The Tikkit software is so simple to use and the training was very simple as well.
This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature.
absolutely love this system.

Pros

It is so easy to use. adding pictures to the work order is great.

Cons

Not sure if I have any at this time.

Advice to Others

Not at this time

Source: Capterra
 

Diana from Grand Canyon Resort Corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is.
In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users.
Thank you.

Pros

it is extremely user friendly.

Cons

we do not have the option to delegate a task to a subcontractor or a contractor.

Advice to Others

when you do make that option available, please make it available to admin users only. Thank you.

Source: Capterra
 

Stephen from Esterline Landscape
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Maintenance Operations Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Pros

Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Cons

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Advice to Others

Need to create a link on the website for customer support. I get a lot of phone calls asking for help with WO issues while I'm in the field and would like a number or email address to direct our end users to use.

Source: Capterra
 

wristen from Paschich Design Group

March 2017

March 2017

strong product!

Ease-of-use

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Ease-of-use
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love the functionality and ability to check in on multiple projects/buildings. The software has proven to be a stable platform. The icons are fun too!

Source: Capterra
 

Matt from Appalachian Wood Floors
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Appalachian Wood Floors

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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our experience has been great. the ease of use and functionality with this program has helped our operations tremendously. thanks!

Pros

easy to use

Cons

none

Advice to Others

none

Source: Capterra
 

Kathy from W3
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

W3 Luxury Living Review

Ease-of-use

Functionality

Product Quality

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Support

This is very user friendly and virtually no training was needed to implement with my team. The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Pros

Ease of use

Cons

N/A

Advice to Others

No

Source: Capterra
 

Marilyn from Norwax Associates Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Norwax Associates Inc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Tikkit has been very useful in keeping us organized and extremely simple to teach to all workers and employees.

Pros

Very easy to navigate

Cons

Nothing that I can think of

Advice to Others

It would be great to have an app to download into a smart phone or tablet.

Source: Capterra
 

Matt from Appalachian Wood Floors
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Appalachian Wood Floors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Pros

allows for quick and easy organization of work orders

Cons

would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Source: Capterra
 

Randy from Port Coquitlam Fire & Emergency Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

wholly interactive

Ease-of-use

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from my first Phone call from Boyd in response to a website free access demo to the final deployment it has been exceptional, over the last year we have had a few phone calls from Gridum asking how can we be better and I have seen changes reflecting the feed back , " a company that listens" . eh!!!!

Cons

it would be nice if it intergraded with our financial/ maintenance software

Source: Capterra
 

Tanya from IHG Fort Lee
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

TIKKIT Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

So far the TIKKIT has helped out IHG Fort Lee tremendously. Because the building is so big, we are a 1000 plus room hotel, walking around can be very tiresome but with this system it helps us move and communicate allot faster.

Pros

Easy to use

Cons

Wish we could group together the departments

Source: Capterra
 

Jack from Exponent
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

Don't tell my wife!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work.
We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized.
I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list.

Pros

-It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend.
-When someone is out sick the rest of us can instantly see what jobs they had that needed to be done.
-By pushing a few buttons I can immediately know if someone is falling behind on there work load
-The ability to add pictures is very useful.
-Everybody can enter a work order
-One thing I'm really happy about is that there have been no complaints
-

Cons

-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box.
-Not much else, I pretty much like how it functions

Advice to Others

Adding an optional due date would be nice. But please don't add things that are mandatory causing additional key strokes. I definitely like the simplicity of it as I know we wouldn't use it if it took too long to enter jobs.
Thank you for this app.

Source: Capterra
 

Jim from Casino M8trix
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2016

June 2016

Casino M8trix Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with Tikkit has been great! Holly has been extremely helpful and we couldn't be happier with the software. Our maintenance and facilities depts have never run so smooth.

Pros

Giving everybody the ability to see requests and their status. The ease of use on the cellphone. The reports.

Cons

Nothing we don't like about it.

Advice to Others

I think the administrator should have more control over other's account settings. It would make it easier to get certain people set up, who may be a little reluctant to use it or who are having difficulty.

Source: Capterra
 

Kat from JLL
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2016

June 2016

Kat Keepin' it Real

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I haven't worked with a lot of work-order systems, but from what I've seen, a lot of them have a tendency to be very complicated. They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.

Pros

It's intuitive, easy to use and simple. That's the best part about Tikkit. It's straight-forward and user friendly. I don't think you would have to have much computer/user experience to understand how this works, which is great because not everyone is very tech savvy.

Cons

No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order.

Advice to Others

I'm pretty excited to be using this software, because I feel like I am curating the direction of the product with my feedback. While it isn't automatic, it's great that I can send a request on certain things and KNOW that your team is working to resolve my request. The customer service is very top-notch and I hope it stays that way.

Source: Capterra
 

Connor from 13 Floor NYC Apartment Building

May 2016

May 2016

Great tool helps advance operations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Tikkit has streamlined our work order system, moving away from the pen and paper method of the past. The data also enables our team to better tell the story of what's going on in the Facilities Department. As with all new programs, there are some minor glitches that surface from time to time. The glitches, however, have never interfered with functionality, and the outstanding staff at Tikkit is always quick to rectify any issues, almost immediately! The overall ease of use and customer service provided by Tikkit, will certainly make them a leader in the building maintenance field!

Source: Capterra