Tikkit is a cloud-based maintenance management solution specializing in building maintenance, along with budgeting and forecasting.

Key features include work order management, vendor management and a tenant help center. The work order management module provides a centralized database of work orders. Users can receive, manage and track work orders through email or text messages. Photographs and other data can be attached to work orders and users can be notified when orders change.

Tikkit’s tenant help center allows tenants to submit requests for services and they can track their requests’ progress through the help center, email or text messages. They can also upload images to accompany their requests.

Its vendor management module, users can communicate with vendors through email and text messages from within the system. Vendors can see a consolidated view of work orders, including tenant comments, photos and other attachments. Tikkit is priced per user or per building.

Command center
Command center
Command center
Occupant portal
Occupant portal
Preventative maintenance
Preventative maintenance
Label
Label
Email
Email
Reporting
Reporting

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



39 Reviews of Tikkit

Overall rating

4.5 / 5 stars

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Rachael from Asset Management Alliance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Our Best Organizational Tool!

Pros

We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

Cons

I wish I found it sooner! Our workload would have been half!

Kerianne from UMassAmherst

Ease-of-use

Functionality

July 2018

As a research assistant, this system allows for me to enter a ticket for

Pros

There is a straightforward form that can be used to include information and is easy to access from any computer.

Cons

The fields are not always clear as to how they relate to your issue. I also wish there was more clear definitions of the categories (i.e. priority) on the menu but this may be a content issue with the version my institution uses. You receive a notification that someone has received your inquiry and I do not know the background of the system implemented here but I still do prefer direct contact to help expedite the issue.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

June 2018

Noted improvement in maintenace responses

Pros

I really like how easy it is for our end users to use. The clarity and insight this tool is able to provide them is very helpful as well; it greatly reduces the quantity of status update calls from staff.

Cons

Maybe it's just our settings but I don't believe we have a way to email in new support requests; all of them are initiated through the portal, but ahving an email to ticket option would be helpful!

Response: Gridium, Gridium

June 2018

Yes, all accounts can create work orders by simply emailing them directly in. Any Staff or Occupant user can email [yourdomain]@tikkit.us and the request will be generated and a confirmation email sent back automatically to the creator. It's great to see maintenance responses are improving on your team!

Anderson from Belmont Day School

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I like this system because it is very user friendly.

Pros

I like it that it is easy to use. Everyone seems to pick it up very quickly. I also like that now I have everything in one place.

Cons

I think it is still a little limited on some of the options. I would like to see more options for customization.

James from Ford's HVAC

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent system. Very helpful to this business.

Pros

It allows us to keep track of our ongoing calls. It is very helpful in the daily running of this business.

Cons

There is nothing we don't like about this software. We helpful. We would be lost without it. There isn't one thing as of right now that we don't like about this software. I would recommend it to anyone.

Joel from Holt Lunsford Commercial, Inc.

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great Work Order Platform

Pros

Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

Cons

Does not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

Response: Gridium, Gridium

June 2018

Hi Joel, it's always great to see that Tikkit is easy to use! Thanks for the helpful ideas as well, we're hard at work improving Vendor Management.

Alice from Basin Street Properties

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

Pros

1) Entering work orders is quick and easy.
2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically.
3) Easy to track the progress of any work order via notes and timer.
4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference.
5) Search functionality is SUPER for both open and closed Tikkits.

Cons

1) It would be nice to see who the Tikkit is assigned to on the email that is generated.
2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings.
3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

Rob from Yellowstone

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The Tikkit system has been very helpful in improving our customer relations.

Simply put, better communication with our clients.

Pros

I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

Cons

I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder.

Danielle from CHG Healthcare

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great price for what you get

LOVE THIS SYSTEM

Pros

Love this system and the customer service support. They can customize the site to your companies needs and wants. Easy to use and love the chat option you can use.

Cons

Wish the system kept track of inventory and could send use reminders are things that are expiring soon. Great site though

Response: Gridium, Gridium

May 2018

Thanks Danielle, it's motivating to us to know our users love Tikkit!

Amanda from Basin Street Properties

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Excellent! Incredibly easy to use, a world of difference from our last program!

Pros

It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory.

I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible.

As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

Cons

These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly:

1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily.

2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way.

3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead.

4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again.

5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time.

Response: Gridium, Gridium

February 2018

We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

Gloria from HealthCare

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Easy, simple, and used every day!

Pros

- Easy for non-tech savvy team members to use
- Simple process to customize portal
- Printing work orders with required signature form for Maintenance

Cons

- Vendor portal is not as effective as it can be. The vendor should be able to communicate more than Job accepted and commented. Some vendors don't want to use it because they end up having to write out all of the details and it's not a simple click of:
Service Request Completed
Service Request scheduled/assigned for "X" date
Waiting on parts ordered
Requires additional expense for repairs. Owner approval required

Response: Gridium, Gridium

January 2018

Gloria-thank you and it's great to see Tikkit is easy and simple to use! Your vendor portal features are helpful and that side of the application will continue to see advancements.

Narayan from University of Massachusetts, Amherst.

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Useful tool! Works for us.

Create accountability and keep track of various requests in a 200,000 sq feet building.

Pros

Satisfies our needs and is helpful keeping track of requests. Easy and intuitive interface. Like the ability to create groups.

Response: Gridium, Gridium

December 2017

Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

Elizabeth from Invitae

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Our transition to the system has been easy and efficient.

We benefit by users wanting to use it so we can track our time and demands.

Pros

We like that the system is easy to navigate. Us, Occupiers, and vendors use the system with ease. We like that occupiers can sign up easily and we can edit as needed. Adding properties and options is also easy to do.

Cons

Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

Response: Gridium, Gridium

November 2017

Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

Fergus from Webcor Builders

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Tikkit allows our staff and customers to review and contribute to claim resolution.

Increased customer satisfaction

Pros

The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

Cons

Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

Response: Gridium, Gridium

November 2017

Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great Customer Service

Pros

Organized and easy to use. You can take any items or tabs off/on. Very user friendly. Also, you can link all company locations to 1 account.

Cons

Could have better reports and an inventory section. Other than that I really enjoy this program and the people.

Response: Gridium, Gridium

November 2017

Hi and it's great to see our customer service shining again. We've updated our feature request list with your feedback. Crosstab reports were just released last week, allowing you to report an answer to questions like "How long does it take different staff members to complete different types of work orders."

Jimmy from Wind Water Realty, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Making our daily working lives easier to manage and control

Manage all our properties in one place and better record keeping.

Pros

The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system.
Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.
The customization of skills and trades for vendors is a great feature.
I'm sure with time more feature will be added and we look forward to it.

Cons

There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially.
One of our closed location still shows up when entering a new tikkit request.
Would like to see tenants receive and auto reply email of received when a new request is entered.
Nothing major, but I'm sure these will be fixed in time.

Response: Gridium, Gridium

October 2017

Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

Kelly from JLL

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

Ability to track my work load for myself and team

Pros

Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons

It would be nice to see the feature in work order edit tools to change the creator of a ticket. No other cons with this program. Works Great

Response: Gridium, Gridium

September 2017

Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

Ronald from Ottawa Hills Local Schools

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Simple easy Effictive

Since the beginning Tikkit has been very effective. It is simple for both Administration and end users. We are far more productive since making the switch.

Pros

Easy to use, no login

Cons

Occupants can not add due date

Response: Gridium, Gridium

December 2017

Happy to see the productivity boost! Thanks also for the feature suggestion, since these help us figure out how to make Tikkit even better. P.S. Newest release now includes the ability for Occupants to add a due date!

Amber from Wind Water Realty, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Overall Helpful

Tikkit has really helped us streamline our service request so we are not over looking requests lost in our email. We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away. I would recommend tikkit to other property management companies.

Pros

Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons

Issues with tenants receiving notifications

Response: Gridium, Gridium

April 2017

Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

Carol from Heffernan & Partners

Ease-of-use

Customer support

Functionality

April 2017

Heffernan & Partners

Tikkit has been extremely useful in handling service call issues with our tenants. It is easy to use and the customer support that we have been given has been great. Highly recommend this software.

Response: Gridium, Gridium

April 2017

Carol--Thanks for the review and we're happy to hear Tikkit has been so useful for you!


Displaying 1 - 20 of 39 reviews