Tikkit Software


 

Tikkit is a cloud-based maintenance management software solution specializing in building maintenance, along with budgeting and forecasting.

Key features include work order management, vendor management and a tenant help center. The work order management module provides a centralized database of all work orders. Users can receive, manage and track work orders through email or text messages. Photographs and other data can be attached to work orders and users can be notified when orders change.

Tikkit’s tenant help center allows tenants to submit requests for services, and they can track their requests’ progress through the help center, email or text messages. They can also upload images to accompany their requests.

In Tikkit’s vendor management module, users can communicate with vendors through email and text messages from within the system. Vendors can see a consolidated view of work orders, including tenant comments, photos and other attachments.

Tikkit is priced per user or per building. It is offered only in the United States.

 

Tikkit - Command center
 
  • Tikkit - Command center
    Command center
  • Tikkit - Occupant portal
    Occupant portal
  • Tikkit - Preventative maintenance
    Preventative maintenance
  • Tikkit - Label
    Label
  • Tikkit - Email
    Email
  • Tikkit - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

28 Reviews of Tikkit

Showing 1-20 of 28

 

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Narayan from University of Massachusetts, Amherst.
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Useful tool! Works for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Create accountability and keep track of various requests in a 200,000 sq feet building.

Pros

Satisfies our needs and is helpful keeping track of requests. Easy and intuitive interface. Like the ability to create groups.

Review Source: Capterra

  Response: Gridium, Gridium

Date: December 2017

December 2017

 

Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

 

Elizabeth from Invitae

November 2017

November 2017

Our transition to the system has been easy and efficient.

Ease-of-use

Functionality

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Value for Money

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We benefit by users wanting to use it so we can track our time and demands.

Pros

We like that the system is easy to navigate. Us, Occupiers, and vendors use the system with ease. We like that occupiers can sign up easily and we can edit as needed. Adding properties and options is also easy to do.

Cons

Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

Review Source: Capterra

  Response: Gridium, Gridium

Date: November 2017

November 2017

 

Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

 

Fergus from Webcor Builders

November 2017

November 2017

Tikkit allows our staff and customers to review and contribute to claim resolution.

Ease-of-use

Functionality

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Value for Money

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Increased customer satisfaction

Pros

The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

Cons

Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

Review Source: Capterra

  Response: Gridium, Gridium

Date: November 2017

November 2017

 

Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

 


November 2017

November 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Organized and easy to use. You can take any items or tabs off/on. Very user friendly. Also, you can link all company locations to 1 account.

Cons

Could have better reports and an inventory section. Other than that I really enjoy this program and the people.

Review Source: Capterra

  Response: Gridium, Gridium

Date: November 2017

November 2017

 

Hi and it's great to see our customer service shining again. We've updated our feature request list with your feedback. Crosstab reports were just released last week, allowing you to report an answer to questions like "How long does it take different staff members to complete different types of work orders."

 

Jimmy from Wind Water Realty, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Making our daily working lives easier to manage and control

Ease-of-use

Functionality

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Manage all our properties in one place and better record keeping.

Pros

The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system.
Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.
The customization of skills and trades for vendors is a great feature.
I'm sure with time more feature will be added and we look forward to it.

Cons

There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially.
One of our closed location still shows up when entering a new tikkit request.
Would like to see tenants receive and auto reply email of received when a new request is entered.
Nothing major, but I'm sure these will be fixed in time.

Review Source: Capterra

  Response: Gridium, Gridium

Date: October 2017

October 2017

 

Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

 

Kelly from JLL
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Ability to track my work load for myself and team

Pros

Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons

It would be nice to see the feature in work order edit tools to change the creator of a ticket. No other cons with this program. Works Great

Review Source: Capterra

  Response: Gridium, Gridium

Date: September 2017

September 2017

 

Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

 

Ronald from Ottawa Hills Local Schools
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple easy Effictive

Ease-of-use

Functionality

Product Quality

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Value for Money

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Since the beginning Tikkit has been very effective. It is simple for both Administration and end users. We are far more productive since making the switch.

Pros

Easy to use, no login

Cons

Occupants can not add due date

Review Source: Capterra

  Response: Gridium, Gridium

Date: December 2017

December 2017

 

Happy to see the productivity boost!

Thanks also for the feature suggestion, since these help us figure out how to make Tikkit even better.

P.S. Newest release now includes the ability for Occupants to add a due date!

 

Amber from Wind Water Realty, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Overall Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Tikkit has really helped us streamline our service request so we are not over looking requests lost in our email. We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away. I would recommend tikkit to other property management companies.

Pros

Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons

Issues with tenants receiving notifications

Advice to Others

I would recommend possibly sending staff members a reminder of requests that are over 2 weeks old and have had no activity.

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

 

Carol from Heffernan & Partners

April 2017

April 2017

Heffernan & Partners

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Support

Tikkit has been extremely useful in handling service call issues with our tenants. It is easy to use and the customer support that we have been given has been great. Highly recommend this software.

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Carol--Thanks for the review and we're happy to hear Tikkit has been so useful for you!

 

Ryan from Omni Management Maintenance Services llc

April 2017

April 2017

Tikkit Review

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

Tikkit has really helped our business stay organized. I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age.

The support staff has always made contact with me in a timely fashion for any need that I may have had. Thank you Millen!

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Thanks Ryan, and it's encouraging to see the improved organization and communication between Staff and Vendors! Keep up the great work.

 

Robert from Community Medical Centers, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

CMC Work Order Tikkit

Ease-of-use

Functionality

Product Quality

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The Tikkit software is so simple to use and the training was very simple as well.
This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature.
absolutely love this system.

Pros

It is so easy to use. adding pictures to the work order is great.

Cons

Not sure if I have any at this time.

Advice to Others

Not at this time

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Robert-we think carefully about "simple" and "easy to use" and "quick" so it's exciting to read your review. Thanks!

 

Diana from Grand Canyon Resort Corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is.
In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users.
Thank you.

Pros

it is extremely user friendly.

Cons

we do not have the option to delegate a task to a subcontractor or a contractor.

Advice to Others

when you do make that option available, please make it available to admin users only. Thank you.

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Hi Diana, and we love working with you, too!

Customer Support will be reaching out to you with tips on the Vendor Management features now available. Messaging contractors is easy!

 

Stephen from Esterline Landscape
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Maintenance Operations Manager

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Pros

Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Cons

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Advice to Others

Need to create a link on the website for customer support. I get a lot of phone calls asking for help with WO issues while I'm in the field and would like a number or email address to direct our end users to use.

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/

 

wristen from Paschich Design Group

March 2017

March 2017

strong product!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

love the functionality and ability to check in on multiple projects/buildings. The software has proven to be a stable platform. The icons are fun too!

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Hi Wristen, and we love working with PDG! Our Graphic Design team is happy you like the icons.

 

Matt from Appalachian Wood Floors
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Appalachian Wood Floors

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

our experience has been great. the ease of use and functionality with this program has helped our operations tremendously. thanks!

Pros

easy to use

Cons

none

Advice to Others

none

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Matt, thanks for letting us know that Tikkit has been so helpful!

 

Kathy from W3
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

W3 Luxury Living Review

Ease-of-use

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This is very user friendly and virtually no training was needed to implement with my team. The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Pros

Ease of use

Cons

N/A

Advice to Others

No

Review Source: Capterra

  Response: Gridium, Gridium

Date: April 2017

April 2017

 

Kathy, it's encouraging to see your experience needed so little training and that Tikkit is user friendly! Thanks!

 

Marilyn from Norwax Associates Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Norwax Associates Inc.

Ease-of-use

Functionality

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Tikkit has been very useful in keeping us organized and extremely simple to teach to all workers and employees.

Pros

Very easy to navigate

Cons

Nothing that I can think of

Advice to Others

It would be great to have an app to download into a smart phone or tablet.

Review Source: Capterra

  Response: Gridium, Gridium

Date: October 2016

October 2016

 

Thanks Marilyn! We'll reach out and show you how to add a home screen icon for your Tikkit account to mobile devices (takes just a few taps).

 

Matt from Appalachian Wood Floors
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Appalachian Wood Floors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Pros

allows for quick and easy organization of work orders

Cons

would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Review Source: Capterra

  Response: Gridium, Gridium

Date: October 2016

October 2016

 

Thanks Matt--happy to show you how to get a home screen icon for your Tikkit account on your mobile device. Text messages are coming, and thanks for the feedback!

 

Randy from Port Coquitlam Fire & Emergency Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

wholly interactive

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

from my first Phone call from Boyd in response to a website free access demo to the final deployment it has been exceptional, over the last year we have had a few phone calls from Gridum asking how can we be better and I have seen changes reflecting the feed back , " a company that listens" . eh!!!!

Cons

it would be nice if it intergraded with our financial/ maintenance software

Review Source: Capterra

  Response: Gridium, Gridium

Date: October 2016

October 2016

 

Randy, appreciate the feedback and accounting software integration is on our product roadmap. Some customers use our current API to link Tikkit with other maintenance systems. Thanks!

 

Tanya from IHG Fort Lee
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

TIKKIT Review

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So far the TIKKIT has helped out IHG Fort Lee tremendously. Because the building is so big, we are a 1000 plus room hotel, walking around can be very tiresome but with this system it helps us move and communicate allot faster.

Pros

Easy to use

Cons

Wish we could group together the departments

Review Source: Capterra

  Response: Gridium, Gridium

Date: October 2016

October 2016

 

We'll call and show you how the Groups feature should address this. Thanks for the feedback!