Tikkit software


Tikkit is a cloud-based maintenance management solution specializing in building maintenance, along with budgeting and forecasting.

Key features include work order management, vendor management and a tenant help center. The work order management module provides a centralized database of work orders. Users can receive, manage and track work orders through email or text messages. Photographs and other data can be attached to work orders and users can be notified when orders change.

Tikkit’s tenant help center allows tenants to submit requests for services and they can track their requests’ progress through the help center, email or text messages. They can also upload images to accompany their requests.

Its vendor management module, users can communicate with vendors through email and text messages from within the system. Vendors can see a consolidated view of work orders, including tenant comments, photos and other attachments. Tikkit is priced per user or per building.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

38 Reviews of Tikkit

Showing 1 - 20 of 38

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  • Kerianne from UMassAmherst

    July 2018

    As a research assistant, this system allows for me to enter a ticket for

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    There is a straightforward form that can be used to include information and is easy to access from any computer.

    Cons

    The fields are not always clear as to how they relate to your issue. I also wish there was more clear definitions of the categories (i.e. priority) on the menu but this may be a content issue with the version my institution uses. You receive a notification that someone has received your inquiry and I do not know the background of the system implemented here but I still do prefer direct contact to help expedite the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Noted improvement in maintenace responses

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really like how easy it is for our end users to use. The clarity and insight this tool is able to provide them is very helpful as well; it greatly reduces the quantity of status update calls from staff.

    Cons

    Maybe it's just our settings but I don't believe we have a way to email in new support requests; all of them are initiated through the portal, but ahving an email to ticket option would be helpful!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Gridium, Gridium

    June 2018

    Yes, all accounts can create work orders by simply emailing them directly in. Any Staff or Occupant user can email [yourdomain]@tikkit.us and the request will be generated and a confirmation email sent back automatically to the creator. It's great to see maintenance responses are improving on your team!

  • Anderson from Belmont Day School

    Number of employees: 51-200 employees

    June 2018

    I like this system because it is very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like it that it is easy to use. Everyone seems to pick it up very quickly. I also like that now I have everything in one place.

    Cons

    I think it is still a little limited on some of the options. I would like to see more options for customization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from Ford's HVAC

    May 2018

    Excellent system. Very helpful to this business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows us to keep track of our ongoing calls. It is very helpful in the daily running of this business.

    Cons

    There is nothing we don't like about this software. We helpful. We would be lost without it. There isn't one thing as of right now that we don't like about this software. I would recommend it to anyone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joel from Holt Lunsford Commercial, Inc.

    May 2018

    Great Work Order Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

    Cons

    Does not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    June 2018

    Hi Joel, it's always great to see that Tikkit is easy to use! Thanks for the helpful ideas as well, we're hard at work improving Vendor Management.

  • Alice from Basin Street Properties

    Number of employees: 11-50 employees

    May 2018

    Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1) Entering work orders is quick and easy.
    2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically.
    3) Easy to track the progress of any work order via notes and timer.
    4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference.
    5) Search functionality is SUPER for both open and closed Tikkits.

    Cons

    1) It would be nice to see who the Tikkit is assigned to on the email that is generated.
    2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings.
    3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from Yellowstone

    May 2018

    The Tikkit system has been very helpful in improving our customer relations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simply put, better communication with our clients.

    Pros

    I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

    Cons

    I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Danielle from CHG Healthcare

    April 2018

    Great price for what you get

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    LOVE THIS SYSTEM

    Pros

    Love this system and the customer service support. They can customize the site to your companies needs and wants. Easy to use and love the chat option you can use.

    Cons

    Wish the system kept track of inventory and could send use reminders are things that are expiring soon. Great site though

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Gridium, Gridium

    May 2018

    Thanks Danielle, it's motivating to us to know our users love Tikkit!

  • Amanda from Basin Street Properties

    February 2018

    Excellent! Incredibly easy to use, a world of difference from our last program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory.

    I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible.

    As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

    Cons

    These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly:

    1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily.

    2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way.

    3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead.

    4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again.

    5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    February 2018

    We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

  • Gloria from HealthCare

    January 2018

    Easy, simple, and used every day!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Easy for non-tech savvy team members to use
    - Simple process to customize portal
    - Printing work orders with required signature form for Maintenance

    Cons

    - Vendor portal is not as effective as it can be. The vendor should be able to communicate more than Job accepted and commented. Some vendors don't want to use it because they end up having to write out all of the details and it's not a simple click of:
    Service Request Completed
    Service Request scheduled/assigned for "X" date
    Waiting on parts ordered
    Requires additional expense for repairs. Owner approval required

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    January 2018

    Gloria-thank you and it's great to see Tikkit is easy and simple to use! Your vendor portal features are helpful and that side of the application will continue to see advancements.

  • Narayan from University of Massachusetts, Amherst.

    Number of employees: 5,001-10,000 employees

    December 2017

    Useful tool! Works for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Create accountability and keep track of various requests in a 200,000 sq feet building.

    Pros

    Satisfies our needs and is helpful keeping track of requests. Easy and intuitive interface. Like the ability to create groups.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    December 2017

    Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

  • Elizabeth from Invitae

    November 2017

    Our transition to the system has been easy and efficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We benefit by users wanting to use it so we can track our time and demands.

    Pros

    We like that the system is easy to navigate. Us, Occupiers, and vendors use the system with ease. We like that occupiers can sign up easily and we can edit as needed. Adding properties and options is also easy to do.

    Cons

    Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    November 2017

    Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

  • Fergus from Webcor Builders

    November 2017

    Tikkit allows our staff and customers to review and contribute to claim resolution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased customer satisfaction

    Pros

    The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

    Cons

    Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    November 2017

    Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    November 2017

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Organized and easy to use. You can take any items or tabs off/on. Very user friendly. Also, you can link all company locations to 1 account.

    Cons

    Could have better reports and an inventory section. Other than that I really enjoy this program and the people.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    November 2017

    Hi and it's great to see our customer service shining again. We've updated our feature request list with your feedback. Crosstab reports were just released last week, allowing you to report an answer to questions like "How long does it take different staff members to complete different types of work orders."

  • Jimmy from Wind Water Realty, Inc.

    Number of employees: 11-50 employees

    September 2017

    Making our daily working lives easier to manage and control

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Manage all our properties in one place and better record keeping.

    Pros

    The application is fairly simple to use. Tenants and vendors have little to no difficulty understanding how to use the system.
    Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.
    The customization of skills and trades for vendors is a great feature.
    I'm sure with time more feature will be added and we look forward to it.

    Cons

    There are some miner bugs like vendor names are incorrect (when assigning) from what was imputed initially.
    One of our closed location still shows up when entering a new tikkit request.
    Would like to see tenants receive and auto reply email of received when a new request is entered.
    Nothing major, but I'm sure these will be fixed in time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    October 2017

    Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

  • Kelly from JLL

    Number of employees: 201-500 employees

    August 2017

    I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to track my work load for myself and team

    Pros

    Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

    Cons

    It would be nice to see the feature in work order edit tools to change the creator of a ticket. No other cons with this program. Works Great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Gridium, Gridium

    September 2017

    Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

  • Ronald from Ottawa Hills Local Schools

    Number of employees: 51-200 employees

    April 2017

    Simple easy Effictive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since the beginning Tikkit has been very effective. It is simple for both Administration and end users. We are far more productive since making the switch.

    Pros

    Easy to use, no login

    Cons

    Occupants can not add due date

    Review Source: Capterra

    Response: Gridium, Gridium

    December 2017

    Happy to see the productivity boost! Thanks also for the feature suggestion, since these help us figure out how to make Tikkit even better. P.S. Newest release now includes the ability for Occupants to add a due date!

  • Amber from Wind Water Realty, Inc.

    Number of employees: 11-50 employees

    April 2017

    Overall Helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tikkit has really helped us streamline our service request so we are not over looking requests lost in our email. We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away. I would recommend tikkit to other property management companies.

    Pros

    Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

    Cons

    Issues with tenants receiving notifications

    Review Source: Capterra

    Response: Gridium, Gridium

    April 2017

    Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

  • Carol from Heffernan & Partners

    April 2017

    Heffernan & Partners

    Ease-of-use
    Functionality
    Quality
    Support

    Tikkit has been extremely useful in handling service call issues with our tenants. It is easy to use and the customer support that we have been given has been great. Highly recommend this software.

    Review Source: Capterra

    Response: Gridium, Gridium

    April 2017

    Carol--Thanks for the review and we're happy to hear Tikkit has been so useful for you!

  • Ryan from Omni Management Maintenance Services llc

    April 2017

    Tikkit Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tikkit has really helped our business stay organized. I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age. The support staff has always made contact with me in a timely fashion for any need that I may have had. Thank you Millen!

    Review Source: Capterra

    Response: Gridium, Gridium

    April 2017

    Thanks Ryan, and it's encouraging to see the improved organization and communication between Staff and Vendors! Keep up the great work.

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