From our initial contact with, to the implementation of, to the daily use of GigaTrak, we have had no issues. Everyone at GigaTrak has been responsive and helpful. Everyone at our company has positive things to say about GigaTrak, especially compared to ToolWatch which we were using before.

The program is very user-friendly. We have warehouse workers, administrative workers, and high level workers using this program, and it is easy for everyone to learn and understand. It only takes a second to figure out where a tool is. It also is very easy to move tools around. The best part is all of the pre-populated reports. They have all the detail we need to track our tools.

The only thing I can think of, is it would be nice to be able to create a location from the Check In/Out screen rather than having to exit out, go to location administration, add the location, then go back and check the tools in/out.

so far it serves its purpose and provided us the functions

it provides me my needs at my work level. monitoring, unspection, tracking(mostly barcode based)

when you need to install additional designed report/s, format/s , or functions you have to pay.

Still trying to deploy the system after having it for 4 months - thought it would be fully operational by now. Parts of the system is hard to understand - there has to be a master set up which should be able to be turned off if there is only one location. Projects should not need to be assigned bar codes - should be able to use initials since people in the field will not have a sheet for project bar codes.

Uploading a photo of the tool is easy so long as you have the bar code of the tool.

It is not user friendly for a small company to implement and use.

It has been a good experience thus far, however I am still the only one that uses the system because of how cumbersome the software can be with regards to access and digging up information (good job security I guess). Overall this system has added value to our operations at marginal cost.

I like the high level overview of all the gear, and the features to track gear metadata and maintenance records. Without these features we would be reliant upon excel and would have a complicated endeavor to integrate these features into 1 cohesive system.

I dislike how many iterations and passwords I need to enter into the system. I dislike that I need to be logged into the system in order for the automated emails to work. It is in my work scope to eventually pass this system off to an administrator, however I foresee challenges with that due to the amount of facets there are to maintain this system. However there is a learning curve to any software so that's not a huge problem.We frequently buy new gear, and there is meta data associated to that gear that is crucial to job requirements and quoting. I dislike how I do not have options to see the culmination of that metadata (i.e. the user defined fields). So currently I have to enter into each tool specifically, navigate to the page with the metadata, and log that information manually. Why can I not select the class of tool and specify the metadata I need to export en masse?

Overall, its phenomenal. The most difficult part is understanding the flow and why it works the way it does. Much like driving a car, once you understand it's operating characteristics, it's as easy as a couple clicks of the mouse.

If you want to make smart business decisions, the number-1 thing you need is data. Factual evidence to support your goals & motives. Gigatrak helps to provide that data, showing what your assets are doing. It gives you the who-what-when-where-how-why, and implements that data over time, providing you with the evidence based practice information needed to make solid decisions. It can apply to your fleet, tools, even consumables. You can find ways to cut costs and increase profitability through proper reinvestment. The possibilities are near endless. As long as you get the right people, and get them trained in Gigatrak's usage well, it will absolutely be one of the best decisions you can make and implement.

The cloud software, while excellent still, can be troublesome for intranet/internet balancing with internal networking. Internal servers will need special permissions and routing to accommodate filing and remote desktop usage. Its great but can be an extra unforeseen expense from your tech team.