TrackAbout

RATING:

4.5

(48)

About TrackAbout

TrackAbout is a cloud-based returnable container tracking solution designed to help businesses automate processes for overseeing fixed and returnable assets. Key features include activity tracking, audit trail, disposal management, location tracking, maintenance scheduling, inventory control and asset lifecycle management. Teams using TrackAbout can utilize mobile devices to keep track of returnable assets, which allows multiple staff members to view asset history, conduct audits during routine visits and capture proof of delivery, facilitating collaboration and transparency across the pipeline. Barcodes are affixed to the inventory in order to monitor movement and track rental equipment, whilst letting organizations ensure regulatory compliance. TrackAbout enables en...

TrackAbout Pricing

TrackAbout pricing varies by asset quantity and feature use. Entry-level pricing: $2,500 minimum one-time setup fee. To receive further pricing information, contact TrackAbout directly.

Starting price: 

$2,500.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Tablet and Smartphone View

TrackAbout Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for TrackAbout

1 - 5 of 46 Reviews

Ben

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Easy to use, Functional & robust software for tracking our equipment.

Real time tracking of our expensive DME equipment and tracking of our 1000's and 1000's of cylinders.

PROS

I like the fact that this software is real-time cloud-based and is available anywhere with an internet/cellular connection. Adding users, items, customers, etc. is very simple and when I am stuck TrackAbout is very prompt when assisting me fix my issues.

CONS

There is not much to dislike. I guess the setup process is very tedious and time consuming for a company starting fresh having never used a service like this. And of course, bar coding each and every item takes a lot of time and labor to do correctly.

Vendor Response

Ben, Thanks so much for your feedback. We are happy to have Maverick as a customer and so glad to hear you had an easy implementation.

Replied August 2017

Thomas

Packaging and Containers, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Trackabout Support & Ease of Use

We need real time status updates on our fleet of reusable containers. Trackabout is a reliable and easy to use for our front line people. Implementing Trackabout has saved my team a significant amount of time and effort as we manage our fleet of assets.

PROS

Trackabout is significantly easiser to use than our old tracking system, and their team helped make our conversion successful. They provided quick responses to our questions and resolved issues rapidly.

CONS

Some modifications require us to enter a support ticket, as opposed to being able to do our own configuration. Trackabout does provide rapid response to these requests though.

Reason for choosing TrackAbout

Trackabout offers flexibility, reliability and an open-data concept, where we have access to all of our data for customized reporting purposes.

Reasons for switching to TrackAbout

We needed a product that offered real time, cloud-based information for multiple locations.

Paul

Packaging and Containers, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2017

Overall I can get to the data I need, but it is not as user friendly as I would like it to be.

We get reliable cylinder tracking information. We have yet to move to a barcoded process, but I am excited to see the additional features offered with this.

PROS

I like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance.

CONS

We have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is.

Vendor Response

Hi Paul, Thanks very much for the feedback. We definitely hear you and are very excited Rocky Mountain Air Solutions has agreed to become a TrackAbout development partner to make managing rental more user friendly. We're sure this means exciting changes for our product!

Replied August 2017

Mike

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2017

Been with them for several years. The product and customer support have done very well for us.

PROS

The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.

CONS

Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

Vendor Response

Hi Mike, Thanks very much for the terrific review. We're really excited to hear you use TrackAbout as a way to win new customers. Also, thanks very much for the feedback about the site. We'll be in touch to get some of your ideas about changes you might like to see.

Replied September 2017

Prosper

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2017

Overall experience is great

PROS

Barcode feature Easy to use both on smart phone and desktop provides an organized structure for tracking assets support from the team in case of any issue and I must say the team is very good and patient.

CONS

Custom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields.

Vendor Response

Prosper, Thanks so much for your feedback. Making your raw data more accessible to you is a very high priority for us. If you haven't already, please take a look at our new OpenData feature to get you more data when you need it. https://corp.trackabout.com/query-trackabout-data We promise to keep you updated as more features like this becomes available.

Replied August 2017