--- title: "UpKeep Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UpKeep. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UpKeep is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/upkeep-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) / UpKeep Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/upkeep-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/upkeep-profile/alternatives/) # UpKeep User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,331 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 909 reviews (68%) - 4 stars: 372 reviews (28%) - 3 stars: 41 reviews (3%) - 2 stars: 9 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. - It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. - UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. ### Most mentioned cons - The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. - It doesn't have as many uses that would improve my inventory with bugs and issues. - I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. ## UpKeep customer reviews Showing reviews 1-25 of 1,331 (page 1). ### Easy-to-Use Maintenance Management Software That Improves Team Efficiency - Overall rating: 4/5 - Reviewer: Janapher S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been positive. The platform simplifies maintenance operations by combining work order management, preventive maintenance scheduling, asset tracking, and inventory management into one system. It is easy to learn, improves team collaboration, and helps organizations stay organized while reducing manual processes. Overall, it is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy UpKeep is to use for managing work orders, preventive maintenance, and assets in one place. The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need. Inventory tracking and maintenance scheduling also help reduce downtime and improve organization. #### Cons Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows. Certain premium features also require higher-tier plans, which may increase costs for smaller organizations. #### Reasons for switching to UpKeep We switched to UpKeep because we wanted a more user-friendly maintenance management solution with better mobile access, easier work order tracking, and improved visibility into maintenance activities. UpKeep provided a simpler way to manage preventive maintenance, assets, and team communication while reducing reliance on manual processes. --- ### Greatly satisfied customer - Overall rating: 5/5 - Reviewer: Stephanie O. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with UpKeep was positive. It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows. It made tracking work orders, managing assets, and improving team communication straightforward and effective. #### Cons What I liked least about UpKeep was that some advanced features felt limited without higher-tier plans, and occasional performance lag could slow down workflows. Additionally, customization options for reports and dashboards could be more flexible. --- ### Simple, Organized, User Friendly - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great way to stay current on inventory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and helps keep everything organized #### Cons Nothing. The only thing is my computer literacy and even that has easily improved thanks to the layout of UpKeep #### Reasons for choosing UpKeep Cost --- ### Excellent mobile-first CMMS for tracking facilities maintenance and team workflows - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been highly successful since launching the platform. It has significantly improved our team accountability and cut down response times for maintenance tickets. The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The mobile ease of use is definitely the standout feature for our team. Our technicians can log parts from inventory management and complete work orders right on the spot. The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups. #### Cons The cost can scale up quickly as you add more users, making the value for money a bit tough for smaller operations. We also occasionally hit minor bugs and sync issues when uploading multiple photos to a single job card. A few improvements to the desktop reporting configuration would make pulling data a lot smoother. --- ### Easy to Use CMMS That Simplifies Maintenance Management - Overall rating: 5/5 - Reviewer: Alya S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has made it much easier to organize maintenance activities, schedule preventive maintenance and keep track of assets without relying on spreadsheets or paperwork. The platform is reliable, easy to navigate, and has helped improve communication across the maintenance team. While there is room for improvement in reporting and customization, it delivers excellent value and is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. It is quick to learn, saves time and helps improve team productivity. Customer support is responsive and the platform offers good value for businesses looking to streamline maintenance operations. #### Cons Some advanced reporting and customization options are limited unless you upgrade to higher tier plans. Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified. --- ### Streamlined maintenance management with a room for customization - Overall rating: 5/5 - Reviewer: Paolo A. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been reliable for managing maintenance operations, work orders, and asset information. It provides better visibility into tasks and equipment status while improving team coordination. However, getting the most value from the platform requires proper setup and user adoption. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I liked most about UpKeep was its intuitive work order management and preventive maintenance scheduling. The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime. #### Cons The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. --- ### Efficient Maintenance Management Solution - Overall rating: 5/5 - Reviewer: Kevin J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with UpKeep has been very positive. It has simplified maintenance operations, reduced paperwork, and improved communication between technicians and managers. The platform is easy to use, reliable, and has helped us stay on top of preventive maintenance. Although there is room for improvement in reporting and customization, it remains a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest advantage is how easy it is to manage maintenance tasks from one place. Creating work orders, assigning tasks, tracking asset history, and scheduling preventive maintenance are all simple. The mobile app is especially convenient for technicians working in the field, allowing them to update jobs without returning to the office. Overall, it helps improve organization and team productivity. #### Cons Some of the reporting features could be more customizable, especially for organizations that need detailed analytics. The pricing may also become expensive as the number of users increases. Occasionally, the mobile app takes a few extra seconds to sync data, but it hasn't significantly affected our daily operations. --- ### A Resourceful Asset Management and Maintenance Management Tool. - Overall rating: 5/5 - Reviewer: Deepak C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With UpKeep, it's simple to schedule preventive maintenance tasks. UpKeep enables the ease to track and manage all our assets. Again, it's simple to track, manage and control our inventories using UpKeep. Finally, I can easily create, assign and manage work orders using UpKeep. #### Cons For me moment that I been working with UpKeep, I haven't encountered any shortcomings that I can highlight. --- ### UPkeep easy to use - Overall rating: 5/5 - Reviewer: Art S. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found the system easy to use and a great value for the product and its functions. It was effective for its price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system is easy to use, it has a simple layout making it very quick to learn and implement for many tasks. #### Cons It doesn't have as many uses that would improve my inventory with bugs and issues. It can improve with a more deeper system. --- ### UpKeep Delivers Reliable CMMS Support with Strong IT Integration - Overall rating: 4/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As the IT department responsible for evaluating, implementing, and supporting UpKeep across our facilities and maintenance teams, we've been running it for over a year now. We manage a mix of manufacturing sites and commercial buildings, and UpKeep has become a solid backbone for shifting from reactive fixes to proactive maintenance. It's not perfect for every enterprise scenario, but for most mid-to-large operations, it's one of the more IT-friendly CMMS options we've tested. #### Cons Lower tiers have restricted workflows and reporting. We needed the Premium/Professional plan for advanced PM optimization and deeper integrations, which added cost. Complex multi-site setups still require some manual configuration or Studio builder time --- ### Good Program with UpKeep - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. #### Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. --- ### Me keeping it up - Overall rating: 5/5 - Reviewer: Jeffrey B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall was good and still is good so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What it's used for was right on time for me #### Cons Nothing so far and hope to keep it up... --- ### UpKeep: An intuitive and complete maintenance management solution - Overall rating: 5/5 - Reviewer: Elhadj Sadou D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered UpKeep is a very complete and easy to use maintenance management software that allows companies to track and manage their maintenance operations efficiently.Key features of the software include work order management, job scheduling, asset and inventory tracking, inventory management, equipment management, vendor and supply management, and report generation.UpKeep also has a mobile app that gives service technicians access to work orders, instructions, and maintenance histories, even when they're on the go. In addition, the real-time tracking feature allows companies to monitor the status of maintenance tasks and react quickly in case of problems.The software is easy to install and use, even for companies without deep technical knowledge. The user interface is intuitive and well-designed, and customer service is responsive and helpful.In summary, UpKeep is an excellent choice for companies looking to optimize their maintenance operations and improve their productivity. The software is reliable, easy to use, and offers many features that can help companies track their assets and maintenance tasks efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes. #### Cons Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users. --- ### UpKeep "Better Reviews/Ratings 2022" - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered The overall experience with Upkeep is the support is very excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Download Mobile App-excellent work in a mobile phone #### Cons Price-its a little pricey,maybe in the future lower the price --- ### Software that works for you. - Overall rating: 5/5 - Reviewer: Matt L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field. #### Cons The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise. #### Reasons for choosing UpKeep Features, inventory management, ease of use and the mobile app. #### Reasons for switching to UpKeep School dude was absolutely terrible. Work orders would disappear after system updates and reappear later on. Our maintenance department used maintenance direct while we had incident for IT and was forced to switch to help desk. That transition was terrible, the software was garbage. Many features that the software was supposed to have didn't work or they didn't exist. Once we made the transition from incident to help desk we found out that many things we needed were simply that capable of doing anymore. We basically out grew that software. --- ### Upkeep magical performance.You should try it. - Overall rating: 5/5 - Reviewer: Elizabeth F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it. #### Cons No cons about it.It has been impactful to me. #### Reasons for switching to UpKeep Because upkeep is magic that everyone needs. --- ### UpKeep ideal for my field equipment - Overall rating: 5/5 - Reviewer: Helene V. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect software for the off-site team to receive their assigned activities and to report the progress of their tasks and their completion. It allowed us to make better use of our working hours, as they spend more time on site, rather than doing office reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is fairly simple to use, with very specific but easy to access functions. Site workers can access the platform from their phone and receive information on their daily activities and can post their progress and completion. The reports generated by the software are easy to run, plus they are very complete and with all the required information. The best tool for all work teams to keep order in the activities they perform, to have organized all the logistics, inventory, suppliers and machinery, directly from the site. Undoubtedly it is a great investment because it made our work life easier. #### Cons The barcode reading sometimes fails, which has complicated us to send the information quickly. The image capture does not have the precision or resolution needed to be a quality image, I do not know if it is a problem of misconfiguration of the system or my phone. The program feels a little slow at times, in its mobile version. --- ### UpKeep Review - Overall rating: 4/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency. #### Cons One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications. --- ### Great CMMS program, with excellent support with quick turnaround. - Overall rating: 5/5 - Reviewer: Pat T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve. #### Cons The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium. #### Vendor response Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user). Replied March 2019 --- ### Excellent CMMS for Facility Managers - Overall rating: 5/5 - Reviewer: Dave M. - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs. #### Cons Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course. --- ### An incredible asset management solution. - Overall rating: 5/5 - Reviewer: Salma J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep. Ease to manage assets and equipments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments. #### Cons I have nothing to complain since Upkeep suits best all my needs and objectives. --- ### Works great for what we need! - Overall rating: 5/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators. #### Cons Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though. #### Vendor response Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! Replied April 2020 --- ### simplify work flow with upkeep - Overall rating: 5/5 - Reviewer: paul l. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Using the application has simplified work in the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one #### Cons The application sometimes be slower when using its and this effects work to be accomplished in period of time --- ### A streamline way for you business to keep everone on task and on the same page. Even on mobile. - Overall rating: 4/5 - Reviewer: Jennifer A. - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program. #### Cons It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program. --- ### commend Centre for business maintains and management - Overall rating: 5/5 - Reviewer: monica a. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered using the application has simplified work and support is given online #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure #### Cons using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn #### Vendor response Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. Replied August 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/upkeep-profile/reviews/?page=2) --- UpKeep Reviews, Pros and Cons - 2026 Software Advice