--- title: "UpKeep Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UpKeep. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UpKeep is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/upkeep-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) / UpKeep Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/upkeep-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/upkeep-profile/alternatives/) # UpKeep User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,330 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 908 reviews (68%) - 4 stars: 372 reviews (28%) - 3 stars: 41 reviews (3%) - 2 stars: 9 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. - It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. - UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. ### Most mentioned cons - The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. - It doesn't have as many uses that would improve my inventory with bugs and issues. - I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. ## UpKeep customer reviews Showing reviews 1-25 of 1,330 (page 1). ### Easy-to-Use Maintenance Management Software That Improves Team Efficiency - Overall rating: 4/5 - Reviewer: Janapher S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been positive. The platform simplifies maintenance operations by combining work order management, preventive maintenance scheduling, asset tracking, and inventory management into one system. It is easy to learn, improves team collaboration, and helps organizations stay organized while reducing manual processes. Overall, it is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy UpKeep is to use for managing work orders, preventive maintenance, and assets in one place. The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need. Inventory tracking and maintenance scheduling also help reduce downtime and improve organization. #### Cons Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows. Certain premium features also require higher-tier plans, which may increase costs for smaller organizations. #### Reasons for switching to UpKeep We switched to UpKeep because we wanted a more user-friendly maintenance management solution with better mobile access, easier work order tracking, and improved visibility into maintenance activities. UpKeep provided a simpler way to manage preventive maintenance, assets, and team communication while reducing reliance on manual processes. --- ### UPKEEP! A great asset operations management platform - Overall rating: 4/5 - Reviewer: Mehran S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. It has helped our organization to become more efficient in doing day to day operations and also perform long term reviews. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thing which i most like about upkeep is its availability of different options to do different tasks. You can do almost everything with upkeep from managing people, asset management, access to reports and analytics etc. #### Cons It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another. I take some time to learn about the software #### Reasons for switching to UpKeep because our work required to the other program had limited options --- ### Simple, Organized, User Friendly - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great way to stay current on inventory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and helps keep everything organized #### Cons Nothing. The only thing is my computer literacy and even that has easily improved thanks to the layout of UpKeep #### Reasons for choosing UpKeep Cost --- ### Excellent mobile-first CMMS for tracking facilities maintenance and team workflows - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been highly successful since launching the platform. It has significantly improved our team accountability and cut down response times for maintenance tickets. The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The mobile ease of use is definitely the standout feature for our team. Our technicians can log parts from inventory management and complete work orders right on the spot. The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups. #### Cons The cost can scale up quickly as you add more users, making the value for money a bit tough for smaller operations. We also occasionally hit minor bugs and sync issues when uploading multiple photos to a single job card. A few improvements to the desktop reporting configuration would make pulling data a lot smoother. --- ### Easy to Use CMMS That Simplifies Maintenance Management - Overall rating: 5/5 - Reviewer: Alya S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has made it much easier to organize maintenance activities, schedule preventive maintenance and keep track of assets without relying on spreadsheets or paperwork. The platform is reliable, easy to navigate, and has helped improve communication across the maintenance team. While there is room for improvement in reporting and customization, it delivers excellent value and is a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. It is quick to learn, saves time and helps improve team productivity. Customer support is responsive and the platform offers good value for businesses looking to streamline maintenance operations. #### Cons Some advanced reporting and customization options are limited unless you upgrade to higher tier plans. Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified. --- ### Streamlined maintenance management with a room for customization - Overall rating: 5/5 - Reviewer: Paolo A. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UpKeep has been reliable for managing maintenance operations, work orders, and asset information. It provides better visibility into tasks and equipment status while improving team coordination. However, getting the most value from the platform requires proper setup and user adoption. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I liked most about UpKeep was its intuitive work order management and preventive maintenance scheduling. The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime. #### Cons The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. --- ### Efficient Maintenance Management Solution - Overall rating: 5/5 - Reviewer: Kevin J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with UpKeep has been very positive. It has simplified maintenance operations, reduced paperwork, and improved communication between technicians and managers. The platform is easy to use, reliable, and has helped us stay on top of preventive maintenance. Although there is room for improvement in reporting and customization, it remains a dependable solution for maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest advantage is how easy it is to manage maintenance tasks from one place. Creating work orders, assigning tasks, tracking asset history, and scheduling preventive maintenance are all simple. The mobile app is especially convenient for technicians working in the field, allowing them to update jobs without returning to the office. Overall, it helps improve organization and team productivity. #### Cons Some of the reporting features could be more customizable, especially for organizations that need detailed analytics. The pricing may also become expensive as the number of users increases. Occasionally, the mobile app takes a few extra seconds to sync data, but it hasn't significantly affected our daily operations. --- ### A Resourceful Asset Management and Maintenance Management Tool. - Overall rating: 5/5 - Reviewer: Deepak C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With UpKeep, it's simple to schedule preventive maintenance tasks. UpKeep enables the ease to track and manage all our assets. Again, it's simple to track, manage and control our inventories using UpKeep. Finally, I can easily create, assign and manage work orders using UpKeep. #### Cons For me moment that I been working with UpKeep, I haven't encountered any shortcomings that I can highlight. --- ### UPkeep easy to use - Overall rating: 5/5 - Reviewer: Art S. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found the system easy to use and a great value for the product and its functions. It was effective for its price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system is easy to use, it has a simple layout making it very quick to learn and implement for many tasks. #### Cons It doesn't have as many uses that would improve my inventory with bugs and issues. It can improve with a more deeper system. --- ### UpKeep Delivers Reliable CMMS Support with Strong IT Integration - Overall rating: 4/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As the IT department responsible for evaluating, implementing, and supporting UpKeep across our facilities and maintenance teams, we've been running it for over a year now. We manage a mix of manufacturing sites and commercial buildings, and UpKeep has become a solid backbone for shifting from reactive fixes to proactive maintenance. It's not perfect for every enterprise scenario, but for most mid-to-large operations, it's one of the more IT-friendly CMMS options we've tested. #### Cons Lower tiers have restricted workflows and reporting. We needed the Premium/Professional plan for advanced PM optimization and deeper integrations, which added cost. Complex multi-site setups still require some manual configuration or Studio builder time --- ### Good Program with UpKeep - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. #### Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. --- ### Me keeping it up - Overall rating: 5/5 - Reviewer: Jeffrey B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall was good and still is good so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What it's used for was right on time for me #### Cons Nothing so far and hope to keep it up... --- ### Excellent tool for technology company that needs affordable CMMS - Overall rating: 5/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost #### Cons The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for. #### Reasons for choosing UpKeep Cost, Simplicity, effectiveness of sales team to provide critical support through discovery phase --- ### UpKeep: An effective maintenance management tool for your business - Overall rating: 4/5 - Reviewer: Sekou Djibril S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes. #### Cons High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option. --- ### Not To Good.... Not To Bad In A Sea Of Competitors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions #### Cons I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems. --- ### UpKeep: A Fantastic Tool for Maintenance - Overall rating: 4/5 - Reviewer: Alexander J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos. #### Cons Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool. #### Vendor response Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support. Replied June 2019 --- ### A very strong start, but a long way to go yet. - Overall rating: 3/5 - Reviewer: Jamie P. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way. #### Cons RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense. --- ### UpKeep for a Multiple Facility Manufacturer - Overall rating: 5/5 - Reviewer: Gary C. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered This the first full CMMS our organization has ever used. UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use and has the best Customer Service team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition. #### Cons The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best! --- ### UpKeep Review - Overall rating: 4/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency. #### Cons One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications. --- ### Great CMMS program, with excellent support with quick turnaround. - Overall rating: 5/5 - Reviewer: Pat T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve. #### Cons The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium. #### Vendor response Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user). Replied March 2019 --- ### Excellent CMMS for Facility Managers - Overall rating: 5/5 - Reviewer: Dave M. - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs. #### Cons Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course. --- ### An incredible asset management solution. - Overall rating: 5/5 - Reviewer: Salma J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep. Ease to manage assets and equipments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments. #### Cons I have nothing to complain since Upkeep suits best all my needs and objectives. --- ### Works great for what we need! - Overall rating: 5/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators. #### Cons Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though. #### Vendor response Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! Replied April 2020 --- ### simplify work flow with upkeep - Overall rating: 5/5 - Reviewer: paul l. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Using the application has simplified work in the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one #### Cons The application sometimes be slower when using its and this effects work to be accomplished in period of time --- ### A streamline way for you business to keep everone on task and on the same page. Even on mobile. - Overall rating: 4/5 - Reviewer: Jennifer A. - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program. #### Cons It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/upkeep-profile/reviews/?page=2) --- UpKeep Reviews, Pros and Cons - 2026 Software Advice