Great company with people who stand behind their work 100%

The simplicity of the installed units makes training users easy

Cell Phone capabilities and having to order extra equipment to fulfill all needs

We are using VT3000 in our Assembly plant as an OT system, Andon and tool to drive productivity. We transformed out of Excel documents to start tracking the downtimes. We also have routings made to call the strike teams as soon as the production lines go down. This has helped us to take immediate action and well as find our 80/20 of the issues and conduct the RCA.We have production dashboards for all our production lanes and supporting functions. The RTM has helped supervisors to monitor the progress of their lines and support.We have also used the data out of the VRS-II to develop KPIs for our plant.

The most impressive thing about the VT3000 is the customization. We have many specific needs from our users and recipients, and the customizability of this system has made us fulfill all the requirements. Also, the availability of the types of input devices like - tablet, web-interface, pager and radio connection have made it easier to use this product and scale where necessary.Most importantly, I don't think anyone can beat their customer service.

The VRS-II reporting could have been better. I guess we have not explored much there. Also, more options on the output devices like customizable horns/sounds and other peripheral would have been a plus.

The business benefits have proven themselves, not only with the data but in information the team on the manufacturing floor. The visibility has granted us the ability to be more likely to reach out takt times and stay on schedule.

As we transition some of our production metrics to Andon data we have just to run into a metric that we couldn't customize the solution to be able to collect.

Some customization efforts don't feel as obvious to build as others. This sometimes requires a bit more support than preferred.

Very good

Easy to use, can teach your self, tracks each cell

Cost of yearly agreement, training, BSC touch panel issues

I love the ease of use for the system, setting up a new device is easy, and the programming of each device is simple. There are lots of possibilities and function that can be achieved through support from Versacall team. The software architecture is also easily accessible and can be used to maintain the system in addition to the core software, with some SQL knowledge you can really push the limits of this software! We've recently implemented the Teams module to improve our communication between an operator and our support teams, the implementation was smooth, and the module was adopted from day one by our users.

Our main communication mechanism for receiving message from Versacall are pager, we are in the work of replacing these output devices gradually by communicating with cellphone purchased externally. The core software is easy to setup for basic function, the help guide is well built and contains lots of information, but, as soon as you want to create more complex feature, you most likely need support as you must build lots of basic function to obtain a complex feature, which is not documented.