I love the ease of use for the system, setting up a new device is easy, and the programming of each device is simple. There are lots of possibilities and function that can be achieved through support from Versacall team. The software architecture is also easily accessible and can be used to maintain the system in addition to the core software, with some SQL knowledge you can really push the limits of this software! We've recently implemented the Teams module to improve our communication between an operator and our support teams, the implementation was smooth, and the module was adopted from day one by our users.

Our main communication mechanism for receiving message from Versacall are pager, we are in the work of replacing these output devices gradually by communicating with cellphone purchased externally. The core software is easy to setup for basic function, the help guide is well built and contains lots of information, but, as soon as you want to create more complex feature, you most likely need support as you must build lots of basic function to obtain a complex feature, which is not documented.

We are using VT3000 in our Assembly plant as an OT system, Andon and tool to drive productivity. We transformed out of Excel documents to start tracking the downtimes. We also have routings made to call the strike teams as soon as the production lines go down. This has helped us to take immediate action and well as find our 80/20 of the issues and conduct the RCA.We have production dashboards for all our production lanes and supporting functions. The RTM has helped supervisors to monitor the progress of their lines and support.We have also used the data out of the VRS-II to develop KPIs for our plant.

The most impressive thing about the VT3000 is the customization. We have many specific needs from our users and recipients, and the customizability of this system has made us fulfill all the requirements. Also, the availability of the types of input devices like - tablet, web-interface, pager and radio connection have made it easier to use this product and scale where necessary.Most importantly, I don't think anyone can beat their customer service.

The VRS-II reporting could have been better. I guess we have not explored much there. Also, more options on the output devices like customizable horns/sounds and other peripheral would have been a plus.

Very good

Easy to use, can teach your self, tracks each cell

Cost of yearly agreement, training, BSC touch panel issues

Overall experience is excellent. Our company has taken what we do here in the US and we duplicated the same system in Poland and China. That shows the flexibility of the VT3000 system and how it can adapt to our many different business needs.

The product can be customized to fit all of our production lines. We can adjust the takt time to fit our production needs. We use the alarm features to signal help when needed on our production lines.

There can be some corporate updates that are pushed to the system that will occasionally cause the system to reset. I have worked with the experts at Versacall and they have fixed the problem quickly.

Operator interface is very intuitive and it also allows to be configured for specific needs of each work station. Being able to link the Andon system and the Takt Clock module also allows for an extra layer in our visual management.

Extract data in report can sometimes be cumbersome, depending on what you are looking for.