Azzier CMMS 2026: Benefits, Features & Pricing

Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the company to their tech support. In our instance, our installation was somewhat unique because we requested new additions to meet our accounting needs, such as account payable, invoicing, exporting to a general ledger software from a 3rd party. Tero has been working with the accounting and IT staff to extensively. Although WW rolled out in my company with some glitches, the problems were small compared to the overwhelming support from its users. No matter what CMMS you end up with, there will be teething pains and tweakings that must be done to suit your needs. There are other EAM software that can do way more, but their price tags are also north of the $500,000 range; they are much more complex to implement (e.g., taking 1 year to roll out one module out of many), compared to what is a mid-range price for WW.

The Town of Hinton, with a population of just under 10,000, is an active community with excellent municipal, recreational and cultural facilities. Already utilizing a Computerized Maintenance Management System, in 2009, the Town decided to source out a system that was more comprehensive to accommodate our growing needs as well as one that was more user friendly. We found the perfect system in Web Work. The Sales Team from Tero was very knowledgeable and provided us with in depth information, answered all of our questions, compiled modules that would work best for our operations, including hands-on training. The tech team at Tero then made the transition to the Web Work system seamless, quick and easy. Presently all municipal staff as well as lessees of Town facilities have access to and are using Web Work for the electronic submission of all work requests. It has really made it easy to receive prompt notification of problems arising in all of our facilities and to respond with the manpower and tools to rectify the issue. We also generate the Preventative Maintenance schedules for equipment and liability checks on our Parks and Playgrounds. Through this process we have reduced costs by improving maintenance operations and protecting our assets. We can track time and materials spent, and budget accordingly, each year based on the results from the simple to use reporting features that Web Work offers. The Web Work system has been reliable and stable; the support team has been first rate, friendly, and always prompt in replying to any questions or requests we have. Web Work has proven to be the ideal system to house our municipality’s assets, as well as other links to information such as Bill of Sale, Operating Manuals, parts, photos, and links to other service providers and suppliers, all which are accessible with just a click of the mouse. Web Work has saved us time and money by accurately monitoring the municipality’s assets and their attributes; we highly recommend it to meet all of your maintenance management needs.

Spent many iterations through customizations to perfect the system to meet accounting needs. Is a sufficient data tracker for maintenance of assets.

The Huntsville city schools highly recommend the Tero Web Work order System. We can capture much needed information about our schools and equipment and in return this information helps us to maintain our schools and centers to proper working conditions for our students and staff. The support team at Tero is a great staff to work with. They are knowledgeable and informative. They answer all our request and questions in a timely manner.

The Vancouver Resource Society is an accredited non-profit organization providing accessible housing with support services to people with disabilities. We own and operate 18 group homes and units in 3 apartment buildings, providing housing and care for about 140 individuals. Prior to WebWorks, maintenance was done by faxing "Maintenance Requests" to Head Office. Forms were lost, misplaced, and not appropriately tracked. Clients, staff and managers were all able to complete and fax in the forms. As a result, the quality of maintenance and repairs suffered. Clients were waiting for months in some cases for simple maintenance such as leaky fawcets, painting, appliance repair. There was little or no accountability. Our organization uses Web Work version 6.4.08, which was first implemented in May 2010. Within 3 months, every site supervisor and maintenance manager was trained on the system. TERO was great in providing the initial training, customer support and follow up. I was provided with additional training as needed. As a result of implementing Web Works, we have significantly reduced paper use, as all requests are now filed electronically. We have improved productivity significantly, as fewer people are able to electronically input maintenance requests, which has largely eliminated bogus entries and wasted time. In addition, the maintenance department is now accountable for any outstanding work, and the Maintenance Manager and myself have weekly meetings where we discuss outstanding requests and completion times. The feedback from clients and site supervisors/managers has been positive - the system is user-friendly. Accreditation has also benefited from the implementation of Web Work, as we can now show how many maintenance requests are being input, how long it takes, and what is the completion percentage.

We Started using Azzier in 2015 and were a little taken back by the size and power of the system. After some training we realized how much we could actually do with the system. From Work Orders to Purchasing we have it all now. Although we only use a small portion of the program. We are using the Work Orders and request. PM's, Equipment/Locations and inventory modules. There is far more than we could use but will be expanding as we go. the support we received has been excellent thus far.

We would recommend WebWork to all contractors/companies who are trying to manage assets and attempting to control any number of items i.e. - inventory, assets, labour, timecard entry, etc.

Very pleased with the entire program, would not hesitate to recommend for use. The sales dept at Tero answered questions on a daily basis to help us get our program up and running. Always helpful, always extremely polite and eager and willing to help as best they could. Very impressive.

CHEO was using a CMMS system circa mid 1990's which was no longer supported, so we were in the market for an upgrade. We surveyed what was 'out there' that was not only easy to use but also affordable. We finally shortlisted 3 systems and chose Webworks as the best system. We have very detailed and comprehensive tombstone data and maintenance logs for all of our equipment, from when CHEO was built in 1974. It was vitally important that this data was transferred seamlessly to the Webworks platform. There was no doubt this was a challenge to the Tero team given the somewhat fragmented state of the old database, but after many hours of back and forth between our front line staff and the Tero team, the data was succesfully transferred. We are now working on a modern platform and our agreement with Tero ensures that, as they develop and release new versions of their software, we are always working with the latest version. No bi-annual 'surprises' where we have to buy upgrade packages as they are released. We are always up to date.

Fred Hutchinson Cancer Research Center is located on the south east corner of Lake Union in Seattle. We have lots of critical equipment including over 900+ freezers with priceless research. The CMMS system we had was requiring us to upgrade, at considerable expense to a newer version. We chose Web Work for it's ease of use and flexibility. Implementation went well. It only took a couple of weeks. The software vendor was very helpful. It was easy for most users. Support is great! You get to speak to a real person instead of countless automated messages.