--- title: "WebTMA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WebTMA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WebTMA is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/webtma-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Preventive Maintenance Software](https://www.softwareadvice.com/cmms/preventive-maintenance-software-comparison/) / [WebTMA](https://www.softwareadvice.com/cmms/webtma-profile/) / WebTMA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/webtma-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/webtma-profile/alternatives/) # WebTMA User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 28 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 22 reviews (79%) - 4 stars: 4 reviews (14%) - 3 stars: 2 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - All of our users who manage and maintain facility equipment seem satisfied with the program and it's capabilities, making this a good value for the money! - The user interface makes it easy to customize user pages as well. - Our University likes that the system is user friendly for the requesters, the system administrator and the techs. ### Most mentioned cons - Sometimes the feature for selecting rooms is difficult and the way to search can be tedious. - Reporting is difficult to generate when you have data in multiple modules. - However, if you're looking to be able to use your CMMS to leverage the needs of your Facilities department, the reporting is difficult and new features that could help are not available to self-hosted customers. ## WebTMA customer reviews Showing reviews 1-25 of 28 (page 1). ### Does the job, just wish it was more nimble - Overall rating: 3/5 - Reviewer: Bianca S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the software does get the job done, i just wish it was a more nimble software.it is easy to use once instructions are shared. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I use webTMA at my university to submit request to the facilities department. I like the ease of use. It quite simple. You have text boxes you can be descriptive of what is needed. #### Cons I do not like that I am not able to edit my request after I submit the request. I do have to contact the administrator and either have the request cancel to resubmit or specifically ask what she can adjust. Sometimes the feature for selecting rooms is difficult and the way to search can be tedious. --- ### WebTMA7 Review - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 100% Positive + #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebTMA7 has been Great Value for the Money. Compared to our previous maintenance database software, we are light years ahead of where were just after using WebTMA7 for 1.5 years. The other Pro for WebTMA7 is their Customer Support. Prior to the migration the training for our team was awesome, and plenty of it. The support after we migrated is fantastic. I've always been able to get very helpful and useable response to any of my Support questions. Attended TMA's 2026 Annual User Conference and they did everything right. Best User Conference I've ever attended !! #### Cons Only Con would be that some of the Additional TMA Modules are a bit costly, but the standard WebTMA use package is quite extensive. #### Reasons for switching to WebTMA Proteus was acquired by TMA and it was a great thing --- ### TMA helps keep our 70+ buildings running smoothly - Overall rating: 5/5 - Reviewer: Nathan A. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While this CMMS has many programs inside it, as well as optional features, it is easy to train someone on the basics. Many of our staff want something quick and easy, so they can execute what they need to do and move on to their next task. The data is available for me to analyze, in order to understand how to implement process improvements for our organization, but those that only want to create or complete work orders can do that and not worry about everything else. This is the system that keeps our 70+ buildings up and running. Being able to create work orders, manage their execution, and maintain the data #### Cons I have found the report writing function to be confusing. There are many pre-built reports, but finding the right one for what you need, modifying it, and scheduling it often takes more time than it is worth. I prefer to create a query and save it, so I can run it whenever I need to. I wish it was more intuitive and easier to use, but I understand improvements should be made soon, so I am looking forward to what will be available. #### Reasons for switching to WebTMA I was not a part of this process, but I understand that TRIRIGA was complicated to maintain for our team. It had many functionalities that were not necessary for what we wanted, and decided to change to a CMMS that was more user-friendly. --- ### TMA one stop software - Overall rating: 5/5 - Reviewer: Monica E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Throughout the years, I have worked closely with many different areas of the department and the service is consistent. It's not just the salesperson that wants to see you succeed; they all do. Many have worked with me on a 1:1 to walk through the steps with me to identify the problem, test it, and help me resolve it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the how easy manner in which it works. I have been using this software for over 10 years and it has improved so much. They have so many great modules available for different environments to help admin and facilities staff. The helpful tips and instructions have step by step set up and trouble shooting. The best part of all is their customer service. I am always happy to get my cases or questions answers quickly. They also follow up with you about the case to ensure your request was completely resolved. I also enjoy the training they provide and all the help we receive during their annual conferences. #### Cons Sometimes the upgrades shift our information or setup in our forms. Good practices are sometimes changed, and we need to adjust to the new process or look for them in different areas. #### Reasons for switching to WebTMA It did not meet our facilities tasks or offer many areas needed for our staff to track, grow, or work efficiently. --- ### Great software and great customer service! - Overall rating: 5/5 - Reviewer: Roger L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using this since 2008 and haven't needed to even look at another product. Checks all the boxes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saas(Software as a Service) cloud based, access from anywhere in the world. Very little downtime. Easy to use GUI and intuitive design. #### Cons Sidebar and menu fonts could be larger. Query returns sometimes can be confusing until user learns that if a return is empty, it will only show a new blank record. #### Reasons for choosing WebTMA Ease of use and customer service. Local vendor and personalized implementation. --- ### Good enough - Overall rating: 3/5 - Reviewer: Kimberly K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the basic software is good. However, if you're looking to be able to use your CMMS to leverage the needs of your Facilities department, the reporting is difficult and new features that could help are not available to self-hosted customers. This reflects a general lack of customer support from management. That being said, the individuals that have helped us when we can get access to a module, have been very helpful within their capacity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It has robust task and preventive maintenance modules. #### Cons They are very slow (multiple years) to release updates. New features are only being release to their SaaS customers. The self hosted customers get left with old out dated software. CMMS doesn't have a high turn over of customers. So they are ok with not supporting self-hosted customers because they aren't concerned about losing them as customers. #### Reasons for switching to WebTMA Former software would no longer be supported on current versions of windows. --- ### WebTMA: Striving to Improve Customer's Experience Everyday - Overall rating: 4/5 - Reviewer: Suzanne M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WebTMA is improving everyday. They take customers input and put it into play, making our facilities management system become more robust. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros WebTMA is user-friendly and easy to navigate. Work Management - From having multiple customized request forms to work control, the work flow runs smoothly. The module contains valuable information on each work order. Very important and critical. Space Module - Having accurate building and room numbers along with square footage is key to having a successful facilities managment system. WebTMA's space module's opportunity to upload drawing with ease is great for our university, especially for data accuracy. Dashboards - This tool has become useful for almost everyone in our organization. It is assisting with organization, scheduling and most importantly, KPIs. Customer service - We have the best customer service! Our client success manager and account manager have been provided us with great service and guidance. They are constantly taking care of our needs and making sure we are getting the best of what we paid for. #### Cons Reporting is difficult to generate when you have data in multiple modules. Data relationships (Data doesn't tie into other modules, no relationships) --- ### WebTMA Review - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall satisfied with the product. It works as intended and the support we get is unmatched. I don't know that they haven't met any of our requests. The product has a large number of features and functions which can get overwhelming at times but, overall the product is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support we get from the customer service group. We use this program for procurement, maintenance management, and other processes. The staff is extremely helpful with helping us setting things up and tailoring it to meet our specific needs. #### Cons It is expensive and not as intuitive. It does require some in depth usage. With that being said they have a great team that will help train staff and make the interface more manageable and usable for your processes. --- ### WebTMA Recommended for Material and Maintenance Management - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a positive experience with WebTMA. The system is reliable (doesn't go offline), and when needed, the support and client success teams are great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMA customer support is excellent! Quick to reply and great follow through. User Requests are also quick and easy to use. The user interface makes it easy to customize user pages as well. The mobile app features make inspections much quicker and provide better record-keeping too. All of our users who manage and maintain facility equipment seem satisfied with the program and it's capabilities, making this a good value for the money! #### Cons Nothing of note. Most of the clunkiness was due to my inexperience and lack of training from my predecessor. The tutorials helped me learn as well as a boost from support when I was "stuck." --- ### WebTMA Review - Overall rating: 5/5 - Reviewer: Justin W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Usability is a little tough when first starting out. But if you put the time and effort in its not only impressive but very helpful on everything it can do #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its accuracy and depth of the product. I know it does more than my team and I use it for, but I know it has expanse for when I am ready #### Cons Can be a little heavy on the technical side when first starting out. I have technicians that struggle with it on first start up. It feels a little unique per say but once it's learned there is comfortability and ease of access does come. --- ### Long Time Satisfied User - Overall rating: 5/5 - Reviewer: Laurie K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had an extremely positive experience with TMA - great customer service, no down time, user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our University likes that the system is user friendly for the requesters, the system administrator and the techs. #### Cons I can not think of anything at this time. --- ### TMA Systems - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very pleased with TMA from set up all the way to our daily use. We have gone from an "out of the box" program that we had not been able to implement to TMA which has taken us through each and every step needed to get our system up and running. TMA continues to work with us to make sure we stay up and running and that we do not run into any issues that can not be resolved. TMA has a great team working for them to help their clients get the most out of the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMA has been real easy to set up and to use, this has also helped in getting our technicians to use the system so we can start tracking history of the equipment. TMA also allows us access to more information at our finger tips instead of wasting time hunting for this information. There has been minimal training needed for our technicians to be able to start using the mobile part of the system giving our technicians easier access to the work orders and allows them to complete the work orders in a timely manner. #### Cons WebTMA 7 does lack the ability to set a limit within a report with an automatic email notification. In WebTMA 5 this was useful for my supervisors as they are normally out in the field instead of in the office, and this served as a reminder for them to address these certain issues in a timely manner. #### Reasons for choosing WebTMA My [SENSITIVE CONTENT] had used TMA at his last facility and had been very pleased with the program there. #### Reasons for switching to WebTMA The old program was an "out of the box" general CMMS program that was not easy to set up or easy for our technicians to use, because of that our technicians did not want to use it at all. --- ### Success Demands The Right Tools - Overall rating: 5/5 - Reviewer: Vernon M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with TMA since 1992 and have been close friends with many along the way. [SENSITIVE CONTENT] that use to answer the phone to name a few. Tma is old school with customer service and yet innovative with technology. I personally have had a great experience through the years --- TMA is more than a company but has more so been family to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With any CMMS software you must have a clear work flow process in order to be successful. TMA assists the user to define and determine their work flow process in order to setup the software. What has impressed me the most with TMA is their listening ear in allowing the customer to drive software updates and enhancements. #### Cons No software is perfect and I applaud TMA for creating the feedback loop to allow the customer to drive change in the product. #### Reasons for choosing WebTMA At the time we reviewed TMS they only could go 4 deep in area locations. This was not acceptable for our team. #### Reasons for switching to WebTMA Areas were extremely limited with functionality. We had to associate Equipment to Patient Rooms in order to setup Patient Room PMs. We transferred to TMA because of the extreme flexibility of space management. If we ever set up a hospital on the moon, we can easily create the areas needed in TMA! --- ### A robust, full featured product. - Overall rating: 5/5 - Reviewer: Graham H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have seen TMA grow over the years from a simple product to a robust answer to many. Education, the medical industry, government, construction and more take advantage of TMA every day. This product growth and advancement is why we have used it for over 20 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMA is such a robust product that it is able to meet the needs of several different departments/industries/work types. It encompasses the tools needed by all levels of worker, from Director/Owner to Management on down to the individual technician. Work order management, physical key control, inventory, cost control, space management, the list goes on. TMA's abilities are multiplied by interfaces that communicate with dozens of other software applications used by facilities across varied business types. The best part is the multi-platform functionality of their product. Whether you work in an office or are mobile there is a solution that will make your job easier. #### Cons It is difficult to pick something that we don't like. --- ### WebTMA is reliable and innovative - Overall rating: 5/5 - Reviewer: Brad J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with WebTMA has been great! Our operational costs have reduced, downtime has decreased, equipment reliability has increased, and maintenance productivity has improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebTMA is critical for our work order management, preventive maintenance, and building management. This includes but not limited to our key management, custodial services management, space management, capital planning, and executive dashboards. #### Cons We are self-hosted due to the need for other applications to integrate with our WebTMA database. We look forward to the option to be hosted by TMA Systems while maintaining the same database access as self-hosted. I understand this in on the TMA systems features roadmap. --- ### Flexible Work Flow Capabilities & Wonderful Customer Service - Overall rating: 4/5 - Reviewer: Olivia S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TMA Systems staff has listened to our ideas, worked with us to improve our use of the product and is always available to troubleshoot issues we encounter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros WebTMA 5 does not limit or restrict our various departments from how to use the product to best suit their needs. We appreciate the flexibility of utilizing software that meets our needs rather than conforming our business processes to software limitations.The customization options to the UI allows us to create an intuitive interface to meet the needs of all computer skill levels. #### Cons There are some modules or features that we would like to utilize but they are not built to meet all of our needs. However, this is something we can work with TMA Customer Support and/or Professional Services to collaborate new ideas and concepts. #### Reasons for switching to WebTMA We needed more robust software to meet our growing departmental needs. --- ### WEB TMA Review - Overall rating: 5/5 - Reviewer: Ken S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outstanding product and people! I would highly recommend TMA to anyone looking for a robust CMMS program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is extremely user friendly and easy to acclimate to. Building equipment and assets is super easy. On-line tutorial and help section is a great guide not to mention the help center quick and courteous response. #### Cons After using this software for some time, I have not found anything that is undesirable. --- ### Great system to track your organizational maintenance costs. - Overall rating: 5/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The system is very user friendly. I've never experience any downtime. I've always received quick and courteous customer service with any questions that I've had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of tracking work orders and the ability to compile reports. #### Cons I haven't experienced any cons working with the TMA system. --- ### Great Product - Overall rating: 4/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this application is great for our department. I know the more we use it, the better outputs we can get to get our department save money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to manage. We haven't used the system 100% but so far, we can get good results and those can gives us a good position on where we are as a department. #### Cons Accounting Module, it is not my field but it can get better. Also reports, I was able to perform but there could be an easier way to be used. --- ### Great Work Order Management System - Overall rating: 5/5 - Reviewer: Rhonda T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the easy of using WebTMA and that is keeps the history of all the past work orders. We use SaaS and it has been great. #### Cons The systems work pretty great. The few issues I have had customer service has been able to resolve them quickly. --- ### WebTMA - Overall rating: 5/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The work order process from the customer request to the technician finishing the task is simple yet robust. #### Cons WebTMA is a feature rich base application. Several additional modules can be purchased to round out any desired features. TMA is constantly canvassing customers and monitoring the industry to create modules that anticipate client needs. --- ### TMA the best - Overall rating: 5/5 - Reviewer: Yvonne M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have noting but great experiences with TMA, we have been using TMA since I believe 2008 I believe but I am really not certain, TMA is the only system we have been using. It is also cost effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, customer service is great and speaking directly with techs to problem solve is also fantastic. It has so many features and uses. #### Cons We mainly use the work order system in our everyday tasks. I have no qualms about it. #### Reasons for choosing WebTMA Our previous [SENSITIVE CONTENT] chose TMA. I was only involved in setting up the system. --- ### User Friendly System - Overall rating: 5/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly, it did not take me long to learn how to navigate it. The staff are very helpful and respond pretty quickly. I use this on a daily basis, insurance compliance for my organization would not run as smoothly without it. #### Cons I would like to be able to update the producer contact information because it changes so often. --- ### TMA 2019 - Overall rating: 5/5 - Reviewer: Felix T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Like any feature rich program, it can take time to learn and understand. TMA support is definitely a 5 star setup and your learning curve will be accelerated. Once you have the education and training, the complexity is no-longer an issue. Once the technicians get the training, the product has been exceptional. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that that CMMS has a load of features, can be used on any mobile device and as long as the training is good, the technicians can work through their daily tasks easily. The customer portal works well and adjusts real time. As long as you have a good understanding of the software, you can do almost anything with it. A big plus being able to integrate other support programs and the future GIS is very promising. #### Cons Because it is so feature rich, it can be complex. It does have some limitations on the customer side, but most can be customized on the back end, can cost additional money. Reporting is not user friendly. --- ### Web TMA - Overall rating: 5/5 - Reviewer: Katherine B. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer Service is Top Notch and the software is very user friendly and makes my life so much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As I use this software daily as it is my main Admin task for Operations and Maintenance of our Government site, it is exactly what we needed to dispatch work orders to our Maintenance Team. #### Cons Not really any cons for WebTMA, more so on our end, as we are the Fed.Gov't and lots of Firewalls. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/webtma-profile/reviews/?page=2) --- WebTMA Reviews, Pros and Cons - 2026 Software Advice