About Workforce

Simple-to-use world-class software, purpose-built for the fire protection, HVAC/Mechanical and Audit industries, backed by a team of experts. Uptick Workforce is asset and property centric and gives you access to smart business tools to streamline your workflow, reduce admin costs, cut down on unnecessary paperwork, improve field efficiency and scale your business! In-built legislative standards: With in-built safety standards, you can generate compliance reports and schedule asset routine maintenance with ease. A Mobile App that is simple to use: Increase efficiency and allow field techs to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips. Give customers the ultimate level of transpar...
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Increase efficiency and allow fire technicians to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips.

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Workforce User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 25 reviews

Troy

Alconex Fire

Verified reviewer

Company size: 2-10 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed September 2021

Great App

Our experience has been reasonably good. There are certainly areas which we can improve & i will be seeking further onboarding from Uptick as there are procedures & processes which we aren't using the app to its full ability but this our fault & not Upticks.

Pros

Clarity on reports sent to clients as well as the details on assets and having a baseline on inspection results which can be proven straight away

Cons

Reminder emails are not sent for Service Quotes. if this is missed from Admin, Service Quotes may not be followed up. If there is a reminder email sent like with service reports this would be great

Reasons for choosing Workforce

Roi from Sales contacted me directly and was fairly convincing to start a trial. i then met with aiden with a brief meeting and he showed me the capabilities of the app and explained his vision which i was more then impressed with. we had previously used Simpro & invested a lot of time & money into the app and it didn't get off the ground. After meeting and discussing the product it was a no brainer in my opinion

Response from Uptick

Thanks for taking the time to provide valuable feedback. It's great to hear that Clarity on reports sent to clients, the comprehensive asset details and the baseline on inspection results are having a positive impact on your workday. Your Service quote feedback has been shared with our development team - to help shape future updates.

Replied September 2021

Lavinia

Gold Coast Fire Protection

Verified reviewer

Company size: 2-10 employees

Industry: Business Supplies and Equipment

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

5

Reviewed September 2021

Uptick'n it

if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time

Pros

One stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling

Cons

Only a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step

Reasons for choosing Workforce

Recommended by another provider who was currently using Uptick. He exposed us to some of the benefits which triggered our interest.

Reasons for switching to Workforce

We found both previous products didn't suit the way we wanted to 'do business'. We experienced lengthy delays with data entry, accessibility and efficiency and so started searching for alternative programs that maybe more compatible.

Response from Uptick

Lavinia, thanks a million for taking the time to leave us such a comprehensive review. It's brilliant to hear that Uptick has helped you become more efficient, more responsive and have given you more time. Your feedback has been shared with our development and customer success team - to help shape future iterations of the platform and the onboarding and support process.

Replied September 2021

Robert

Fire Security Services

Verified reviewer

Company size: 51-200 employees

Industry: Security and Investigations

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Customer support

1

Functionality

4

Reviewed September 2021

Bob's Review

Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha

Pros

Going from what we had before i would say the quoting aned the notifications on the mobile app

Cons

Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app

Reasons for switching to Workforce

Powers that be made the decision. So why i dont know as its apples for apples at the moment

Response from Uptick

Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!

Replied September 2021

John

Mildura Rural City Council

Verified reviewer

Company size: 501-1,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2021

Using Workforce in Local Government Facility Management

Our Council has had an excellent experience with Workforce. We have been able to transfer acquired knowledge from staff and contractors and build this into Workforce. We no longer rely on Contractors advising us of required maintenance as we now drive this ourselves. We have developed internal systems to review tasks undertaken by staff and contractors to ensure recommendations and repairs are followed through. Workforce has allowed Council to expand its planned maintenance program over recent years, and as a result, we are seeing a reduction in reactive maintenance and breakdowns.

Pros

The most powerful aspect of this platform is the ability to program maintenance across a large portfolio of properties and assets efficiently and effectively, while at the same time communicating that information with internal staff, contractors, and customers. The ability to slice and dice the data any way that we want either through filtering or exporting a spreadsheet is also invaluable. We use the data created by the programming to produce detailed tender forms that allow us to obtain tender prices at a granular level, not previously possible. We also use the data collected to report on the performance of contractors at our quarterly review meetings, and for our team at our monthly team meetings.

Cons

Sometimes a bit difficult to remember which month a certain trade visits a distant town. The furthest town in our LGA is 200km away, and grouping trades to a particular month for a visit obviously saves on travel costs. It would be nice to be able to quickly refer to contractors visiting nearby sites, for that month, when setting up routines on new properties. Not a very big problem, considering a second browser window can be opened to refer to nearby properties.

Reasons for choosing Workforce

Various products were reviewed, but Uptick Workforce seemed to be the right fit for Council. This turned out to be the correct decision. I'm very pleased that the platform is constantly evolving and new features are being introduced. Having been the main driver behind implementing this platform, every new feature rolled out makes me look smarter.

Reasons for switching to Workforce

We did not have a system previously. Our ESM was managed by a Contractor in hard copy on each site, in a folder, in a cabinet. We have no visibility on contractor's tasks, their recommendations, or defect rectification. We were reliant on our contractors carrying out the required tasks, repairing, and reporting using their own system if any. We assumed maintenance works had been completed when we received an invoice.

Response from Uptick

John, thanks a million for taking the time to leave us such a detailed review. It's brilliant to hear that you're making the most of the valuable data and reporting collected within Uptick. We also love that as you say "every new feature rolled out makes (you) look smarter." Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again.

Replied September 2021

Danielle

Encore

Verified reviewer

Company size: 11-50 employees

Industry: Public Safety

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

3

Functionality

5

Reviewed December 2020

Uptick review

The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!

Pros

Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.

Cons

Moving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.

Reasons for switching to Workforce

Our old system was slow, time consuming and very bad for the environment with the amount of paperwork that needed to be printed off each month.

Response from Uptick

Thanks so much for taking the time to leave us a review! It's pleasing to hear that you've noticed a huge improvement in your workflows and time spent on tasks since making the switch to Uptick! Your feedback has been shared with our development team - to help shape future iterations of the platform and the onboarding process. Thanks again, Danielle.

Replied December 2020

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