--- title: "Zoho FSM Software Reviews, Demo & Pricing - 2026" description: "Review of Zoho FSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/zoho-fsm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / Zoho FSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/cmms/zoho-fsm-profile/alternatives/) # Zoho FSM Review From $30-$55/month Free version Free trial 3 plans Wondering if Zoho FSM is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zoho FSM 4.7 [(52)](https://www.softwareadvice.com/cmms/zoho-fsm-profile/#reviews) FrontRunner 2026 Pricing Starting at $30.00 per month ### About Zoho FSM Zoho FSM is a field service management platform for service businesses like Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, and Alarm Business. Get started with the 15-day free trial now! It optimizes customer management, work order management, workforce management, scheduling, billing, and payments. It streamlines the process from receiving service requests to creating work orders. It facilitates sending cost estimates and creating service appointments and invoices from work orders. It also enables the creation of recurring work orders for maintenance contracts. Zoho FSM supports assisted scheduling on the Dispatch Console. It has a Gantt view, map view, and calendar view. The Gantt and calendar views show all the details of the job. The map view sho... ws the live locations of field agents. New schedules can be created by drag-and-drop. Zoho FSM also helps in improving workforce productivity. View all details of users, create crews, add skills, and keep track of trip logs and time-offs. It has a multi-user environment with user profiles with distinct access and permissions. The mobile app which is available on Android and iOS devices empowers agents on the go. Field agents can share their live locations, enter timesheets, and collaborate through notes and images. It also allows invoicing and taking up additional jobs. Beyond this, Zoho FSM also handles billing and payments, asset management, inventory tracking, and reporting. Zoho FSM enables automating processes to cut repetitive tasks. It can also be customized to suit different businesses. Zoho FSM supports integrations with Zoho CRM, Zoho Books, Zoho Invoice, Zoho Inventory, and other third-party apps that handle other aspects of the business to provide a complete solution. Visit our page to learn more about Zoho FSM: https://www.zoho.com/fsm/plan-comparison.html Wondering if Zoho FSM is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## Zoho FSM User Interface ## Popular Zoho FSM Alternatives Main Product Zoho FSM 4.7 [(52)](https://www.softwareadvice.com/cmms/zoho-fsm-profile/#reviews) Ratings Breakdown - 4.27Ease of use - 4.47Value for money - 4.54Customer support - 4.54Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(491)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1476)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5309)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Skimmer](https://www.softwareadvice.com/field-service/skimmer-profile/) 4.9 [(231)](https://www.softwareadvice.com/field-service/skimmer-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.91Customer support - 4.74Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price ## Zoho FSM Pricing and Plans Starting price: $30.00 per month Free Trial Free Version Standard $30.00 per month Plan includes: - Requests - Estimates - Work Orders - Services and Parts - Contact Management - Dispatch Console - Service Reports - Invoicing and Payments - Users and Skills - Workflow Automation Read More Professional $45.00 per month Plan includes: - Requests - Estimates - Work Orders - Services and Parts - Contact Management - Dispatch Console - Service Reports - Invoicing and Payments - Users and Skills - Workflow Automation Read More Premium $55.00 per month Plan includes: - Requests - Estimates - Work Orders - Services and Parts - Contact Management - Dispatch Console - Service Reports - Invoicing and Payments - Users and Skills - Workflow Automation Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoho FSM Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of Zoho FSM Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking API Appointment Scheduling Availability Management Barcode/Ticket Scanning Bid Management Calendar Sync Chat/Messaging Collaboration Tools Cost Database Cost Estimating CRM Customer Database Customer History Customer Management Customizable Fields Customizable Forms Customizable Reports Data Import/Export Data Synchronization Dispatch Management Drag & Drop Electrical Estimating Employee Management File Storage For Commercial and/or Industrial Electrical Contractors For Handyman Industry For HVAC Companies For Lawn Care For Plumbing Industry Group Scheduling Inventory Control Job Management Job Tracking Location Tracking Maintenance Scheduling Mobile App Multi-Location Offline Access Payment Collection in the Field Preventive Maintenance Price and Cost Calculations Real-Time Data Real-Time Notifications Real-Time Updates Recurring Appointments Reminders Reporting & Statistics Resource Allocation Resource Scheduling Scheduling Search/Filter Secure Data Storage Status Tracking Takeoff Task Scheduling Technician Management Third-Party Integration Third-Party Integrations Timesheet Management Time Tracking User Management Workflow Management Workforce Management Work Order Creation Work Order Management ## Zoho FSM Integrations Zoho CRM Integration rated 4.7 from 13 reviews Zoho Books Integration rated 4.7 from 13 reviews Bigin by Zoho CRM Integration rated undefined from -1 review Zoho Inventory Integration rated undefined from -1 review Zoho Invoice Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review See all 9 integrations ## Zoho FSM User Reviews ## Zoho FSM customer ratings - Overall rating: 4.7/5 - Total reviews: 52 ### Rating distribution - 5 stars: 38 reviews (73%) - 4 stars: 12 reviews (23%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- Have you used Zoho FSM and would like to share your experience with others? ### TOP field service management - Overall rating: 5/5 - Reviewer: Mattia S. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to project manutenctions. I try differets fsm and the price is perfect for the options that zoho have. #### Reasons for switching to Zoho FSM Zoho has more options and it's easier for the employee --- ### Best app out there! - Overall rating: 5/5 - Reviewer: MIkayla I. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho FSM has been great! I have been able to get my automations working so easily with the FSM app and everything is makign my business run without me, its a great app for intergrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros An amazing app! SO great for your business, it has everything you need and its really easy to intergrade using https, apis, webhooks and more. I have been connecting Zoho FSM to make.com and connecting up all the other zoho apps integrating them and everything is working so smoothly and makes my life so much easier! #### Cons Its a bit hard having to fill in so many steps to create 1 appointment but because im creating automations i wont have to do it the automation will do it for me! #### Reasons for switching to Zoho FSM i needed an app that could intergrate with the zoho apps that i use and vapi so my call and chat ai agent could book appoinments --- ### Horrible experience: Never worked, Could not stop subscription..BRUTAL! - Overall rating: 1/5 - Reviewer: Skip G. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible...Once they get your subscriptions, CRM, FSM, Books, Inventory..all supposed to be integrated..but payments are not.. So frustrating!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros never got it going. We had high hopes of integrating Zoho CRM, books, inventory, FSM, etc.. NO GO.. SUPER DISAPPOINTING #### Cons absolutely impossible to cancel subscription$$$. very difficult to log in with OneApp & security codes..just ridiculous. They billed us for over a year with us complaining...Really bad experience getting help. #### Reasons for choosing Zoho FSM promise of smooth integration..horrible decision. #### Reasons for switching to Zoho FSM integration with other Zoho products (did not work!) #### Vendor response Hi Skip, Thank you for sharing your feedback. We’re really sorry to hear about your experience and that things did not work out as you expected. We couldn’t find a record of you reaching out to our Zoho FSM support team for assistance. If you’re still facing any issues, we’d be more than happy to help resolve them. Please write to us at support@zohofsm.com and our team will get back to you promptly. Replied August 2025 --- ### Strong fit if you're already on Zoho, but plan for setup time - Overall rating: 5/5 - Reviewer: Allen M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Solid product for a business already inside the Zoho ecosystem. We implemented it for field service operations and it handles the core scheduling, dispatch, and billing reliably. The integration depth is the main reason to choose it over standalone FSM tools. The tradeoff is flexibility: if your workflow is standard, it works well quickly; if it's unusual, expect setup effort and some workarounds. Worth it for us on balance, but go in expecting to invest time in configuration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tight integration with the rest of the Zoho ecosystem was the biggest win. Because we already run other Zoho tools, having field service connect to CRM, Inventory, and Books without bolting on third-party connectors saved real setup effort. The work order to dispatch to invoicing flow is logical out of the box, and being able to map a service request through scheduling, technician assignment, and billing in one place fit our installation-and-maintenance workflow well. The mobile app for field technicians is genuinely usable, which matters when the people using it aren't sitting at a desk. #### Cons The configuration is more rigid than expected. When our service workflow didn't match Zoho FSM's assumptions, customizing it was harder than it should be, which is part of why I ended up evaluating Zoho Creator as an alternative for the pieces FSM couldn't bend to. The learning curve for setting up the back end is real, and documentation for the less common configurations is thin. For a smaller team without a dedicated admin, the initial implementation takes more time than the marketing suggests. #### Reasons for switching to Zoho FSM Not user friendly at all, increased the operations related problem --- ### Enterprise Level Field Service, highly usable, at a startup price - Overall rating: 5/5 - Reviewer: Dax D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent support. I had a very minor issue but it was because I created 2 trial accounts by mistake and had my integration with the larger zoho suite misconfigured. They called to check on my trial and had an engineer on a scheduled call within 30 mins to resolve the issue. I suspect ongoing support will be great if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is by far the most complete product for the price. There is no other field service software I've researched at this price point. We are a smaller firm and this product has big enterprise type features at a very affordable price point and can scale as my team grows. #### Cons Only thing I would change is put my scheduled appointments on the home startup screen on the app instead of having to click tab to the scheduled jobs. Not really a big deal. #### Reasons for choosing Zoho FSM Product was very complete, especially if you get the larger Zoho One Suite for invoice, inventory, and CRM. Integrates perfectly and runs our entire business seemlessly. --- ### Just starting out - Overall rating: 5/5 - Reviewer: Orlando D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Good so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Just getting started but it has all the functionality I need. I like that I have been able to utilize ChatGPT to setup all my workflows. #### Cons Nothing as of yet. #### Reasons for choosing Zoho FSM Zoho FSM was more affordable and was able to meet my needs --- ### FSM the Service Delivery Game Changer - Overall rating: 4/5 - Reviewer: Roy K. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience. Improved our service delivery. The cordination from ticketing to assignment and dispatch of the resources and instant feedback from the client helps us streamline our service delivery. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy coordination of Work orders and automation of the activities between the dispatcher, field service technicians and the client makes it easier to cordinate site activites. #### Cons The reporting part and sequence of steps might be a little bit complex and cumbersome. A sequential flow would make it more fun to interact. #### Reasons for choosing Zoho FSM Cost and features on Zoho FSM ticke all the boxes on our requirements --- ### Finally, order for my company. - Overall rating: 5/5 - Reviewer: Enzo P. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I used to have chaos with day-to-day work, and now I have everything under control. It's wonderful. Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience with Zoho is very rewarding. It's fast and gives me control of my company the way I want it. #### Cons I like the control it gives me over all the people in my organization.It's what I value most, because it's what I didn't have. --- ### INTEGRATION AND PRICING - Overall rating: 5/5 - Reviewer: WILLEM G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered GREAT PRICING AND FUNCTUNALITY. Efficient scheduling and great visibility, but setups are slow and offline use is very limited. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CES Forklift uses Zoho FSM to manage service teams, track job progress, and map routes. While there is no exact public satisfaction score published by them, general Zoho FSM user feedback shows high satisfaction. Users praise the app for its easy scheduling, clear mobile tools, and fast support. #### Cons Initial setup takes time, and the app lacks a global search or a full offline mode. Limited integration with BIGIN --- ### Good but support could be better. - Overall rating: 4/5 - Reviewer: Liam E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I really like how Zoho FSM is a end-to-end field service system, this allows me to manage everything in one place, without the need to switch between applications, this is most beneficial when on the go. #### Cons I'm currently unable to use the Zoho FSM mobile application, I've tried reaching out to Zoho Support, but they are unable to assist without meeting at specific timeslots, which I can not meet. --- Showing 1 - 10 of 52 Reviews Load More Reviews ## Zoho FSM Popular Comparisons [FieldPulse vs Zoho FSM](https://www.softwareadvice.com/field-service/fieldpulse-profile/vs/zoho-fsm/)[Jobber vs Zoho FSM](https://www.softwareadvice.com/field-service/jobber-profile/vs/zoho-fsm/)[Connecteam vs Zoho FSM](https://www.softwareadvice.com/hr/connecteam-profile/vs/zoho-fsm/)[Skimmer vs Zoho FSM](https://www.softwareadvice.com/field-service/skimmer-profile/vs/zoho-fsm/)[BuildOps vs Zoho FSM](https://www.softwareadvice.com/cmms/buildops-profile/vs/zoho-fsm/)[ServiceTitan vs Zoho FSM](https://www.softwareadvice.com/field-service/servicetitan-profile/vs/zoho-fsm/)[Service Fusion vs Zoho FSM](https://www.softwareadvice.com/scheduling/service-fusion-profile/vs/zoho-fsm/) [Compare All Alternatives](https://www.softwareadvice.com/cmms/zoho-fsm-profile/alternatives/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2743) Recently recommended **665** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (828) Recently recommended **155** times [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) **4.3** (339) Recently recommended **142** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **130** times Stuck Between Options? 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