Overall, our experience has been very positive. Zoidii makes our maintenance operations better. It saves the team time by giving them everything they need at their fingertips. The software is intuitive to use so the operations team can log work requests easily. The maintenance team get every single request so nothing falls through the cracks. Technical support has been excellent.

Simple to track work orders, PMs, and assets. Very quick to put the system in place in our factory. As the system is so easy to use, we can bring in new people and get them up and running on the Zoidii system quickly. We love the way you can upload multiple photos onto work orders, giving the team the ability to record a pre and post-repair images.

No complaints. Zoidii suits our needs perfectly.

Zoidii has made our lives so much easier. For preventative maintenance on the properties that we manage, we know what needs to be done and when, so that we can schedule all the resources and give our tenants a great deal of advanced notice when we’re doing any work that could cause a disruption. Also, proactively doing maintenance on the equipment has resulted in a huge decrease in breakdowns (trust me, no one wants to be fielding angry calls from tenants when heating systems go down in the winter). Also, when a tenant has an issue, they can submit the request with their mobile phones and include pictures and notes. This helps us to understand the issue, so that we can send out the right person with the right replacement parts the first time. Our first time fix rate has TRIPLED! This means a lot less is spent in sending maintenance people out multiple times and customers are happier to have their issue fixed without multiple visits.

Setup was super-easy. Zoidii trained me on how to setup our different sites and all the information tied to those sites. From there, I was able to setup all the sites, assets at those sites, our parts inventory and any other relevant information. The software is so easy to use, that even some of our older tenants that are not tech-savvy are able to submit work requests and see the status of those requests.

None. Zoidii does everything that we need it to do and it's very easy to use.

Zoidii has been an excellent CMMS for us to manage preventative maintenance task along with reactionary tasks. The support team is excellent and very responsive to our needs and service requests. Our staff finds the system easy to use and understand

There could be some better functionality around guest users and how they are able to view the system

Planned Maintenance functionality makes compliance within the factory easier Work orders are easy to track

Statistical analysis is almost non existent. the built in kpi displays are ok, but are rigid and don't always show what information is needed

We’re very happy with our choice to go with Zoidii. It lets us know when we need to service our equipment and what needs to be done. Unplanned breakdowns are very costly in our line of business. Not only do we have to pay premiums for emergency repairs in a lot of cases (if we can even get a repair done right away), but these breakdowns also cause delays in our project completion timelines and friction with our tradespeople. Being able to cut our unplanned downtime in half has saved us a lot of money, a lot of headaches and has helped to strengthen our customer relationships.

Implementation was a breeze (we were able to setup our critical equipment in the first day and everything else within a month). The software is so intuitive and easy to use, which really helps in training new people to use it. Being able to access it from any desktop or mobile device is a huge plus. The support team is awesome as well.

Cons: Zoidii doesn’t have the ability to invoice service providers from the CMMS.