Overall security, and timely restoration of service in the event of a problem are most important. The vendor's ability to respond to requests and fix problems is second most important, this is linked with the need to reduce the burden on our resources. Acquia exceeds expectations in all these areas.

Platform and Infrastructure / Reliability and SLA are best in class. The technical support model results in a reduction in burden to our resources. Leader in industry reviews (Forrester / Gartner). Has all the compliance and certifications we require. Security for network, firewall, application layers and system updates and security patching support.

Acquia has a high cost, at 100k annually. It's important to understand that the service replaces a FTE.

Acquia Cloud Platform offers scalability, allowing your website or application to handle high traffic loads efficiently.

While the Drupal specialization is beneficial for Drupal-based projects, it might not be the best fit if you're using other content management systems (CMS) or frameworks.

In general, business processes in the digital field become smarter and easier, the good thing that allows you to build relationships with customers and grow the digital business.

Easy to use, provides technical assistance, is one of the best in its field, excellent technical support, very reliable.

The only thing against is that it has a high cost, 100k per year

Overall with the help of Acquia business processes in digital field gets smarter and easier.

I like that Acquia platform gives me opportunity to build relationships with customers, grow digital business.

I think the main negative side is that the aoftware isn't easy to use. I need some trainings in order to use it well.

Acquia makes it much easier to get non-technical people in our organization involved in content management on our websites and adds great functionality around the user experience.

I mean, if it were free that'd be even better, but...

They provide everything you need for a Drupal installation, including some extras that aren't standard with the platform. We were able to launch quickly and efficiently.

A few of the solutions seem overengineered, without a tiered approach that might be better suited for smaller businesses/projects. Or, conversely, you wind up having to pay for the full service before you're fully ready to embrace it.

As an early player to Drupal hosting , Acquia so far has very good foundation and reliability across all services

Seems a slight financial over-spend, there are equally good but more cost effective options