Adobe Acrobat Sign

Adobe Acrobat Sign

RATING:

4.62

(957)

About Adobe Acrobat Sign

Adobe Acrobat Sign is the only digital signature solution built to transform end-to-end digital document journeys, combining simple, secure e-signatures with the power of Adobe Acrobat. Now you can create, sign, send for signature, manage, and track documents – all from one Adobe platform. And, as Microsoft’s preferred e-signature solution, Acrobat Sign seamlessly integrates with your favorite Microsoft apps. Customers and teams can sign documents on any device or browser – anytime, anywhere. No additional software or accounts required....
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Adobe Acrobat Sign Reviews

Overall Rating

4.62

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 938 reviews

Joseph

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2022

Top of the Class

User Profile

Sara

Verified reviewer

Company size: 51-200 employees

Industry: Environmental Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2021

Sign your docs with no worries

We can get sign the documents we need in real time, everyone gets a instant digital copy so we can finish closing deals in no time.

Pros

The fast and easy way to get every documentation sign in no time. Makes it very comfortable for everyone.

Cons

Is not that easy to search for a document that been signed previously.

Reasons for choosing Adobe Acrobat Sign

The overall interfaz it seems easier to use.

User Profile

David

Verified reviewer

Company size: 2-10 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

5

November 2021

Helpful if everyone is on the same page

Overall, I was able to get several folks to sign this way, but still had to have a print option for some folks who had difficulty navigating the technology.

Pros

I loved the ease of navigating various PDFs and fields within the PDFs. It was also very easy to send out the emails to get folks to sign.

Cons

I had difficulty getting folks who don't use Adobe to appropriately sign documents on some devices. Also, once you finalize a document, it is very difficult to change anything.

Reasons for choosing Adobe Acrobat Sign

Because I already pay for Adobe Sign, and in theory it should work really well with PDFs

Reasons for switching to Adobe Acrobat Sign

I already pay for Adobe Creative Suite, so using Adobe Sign was more integrated than using DocuSign

Juan

Company size: 201-500 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Firma Automática

En general es una buena herramienta de uso muy sencillo que me a apoyado a agilizar mis tiempos y rendimiento.

Pros

El hecho de que salga ya firmado tu contrato y puedas recabar firma en cualquier parte por medio de dispositivo es un plus en presentación así como en tiempos, ya que puedes enviar el contrato documentos a algún correo electrónico o por otro medio para de ser necesario sea impreso. Ha apoyado mucho a la empresa en tiempos ya que anteriormente tenías que ir , imprimir y regresar para recabar firmas y en ocasiones no se cerraban contratos porque no se tomó la firma en él momento frente al cliente

Cons

Hasta el momento me ha funcionado sin problemas

Gregg

Company size: 201-500 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

October 2020

Good Signing tool - Ridiculous price increases and predatory sales team - Horrible support.

Overall our experience in dealing with Adobe on this was horrible. They purchased our account when they bought Echosign. They immediately started raising prices. When we had an accidental overage (which we received no system warnings we were approaching or had crossed) we received an email that led to phone calls in which they politely informed us that we owed them ridiculous amounts of money ( biling overage documents at 4X the cost of our regular send rate). They bullied us knowing they had our data captive and we eventually settled on a payment for the overage. When contract renewal time came up, they wanted to DOUBLE our price and claimed they were giving us a great deal. We couldn't run away fast enough. We practically begged for a more reasonable price structure but nobody there would "get it authorized." when we finally sent them notice we would not be renewing, suddenly they want to know what it takes to keep our business. They start sending aggressive communications and asking us what price they want us to match, after having repeatedly telling us they could go no lower during the renewal negotiations. Overall, their sales team and customer service teams come off as ingenuous, scammy, and almost like extortionists. They start out being super sweet to you and then as things progress, they turn into heartless pit bulls. We could not be happier to be out from under their thumb regarding our document management.

Pros

It's easy to tag your docs, send them, get them signed, manage your library and templates, and find things when you need them.

Cons

Support via Zen Desk is ridiculous. If you have a time sensitive issue forget it. It's a "zendesk" black hole and they can take days to make an initial and usually unhelpful reply. the more you explain your problem, you find different agents responding and be repeating yourself over and over. they will keep switching agents on you so there is no continuity of resolution. In the end, you will likely come up with a workaround to your issue long before Adobe "support " gets you an answer.

Reasons for choosing Adobe Acrobat Sign

FOr ease of transition from Echosign, we did not want to research and set up a new signing library on another service. We have now and couldn't be more pleased.

Reasons for switching to Adobe Acrobat Sign

Because Adobe bought them - we had no choice. They seemed amicable enough at first so we signed with them rather than spending resources searching for other solutions. That was a big mistake.

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