I really like that it allows you to manage all the content in one place and its distribution to different touchpoints is very easy. It provides an intuitive creative experience that enables non-technical staff to seamlessly make changes. It offers the option of using any programming language, generating a lot of flexibility in the creative process.

This is a very robust and flexible platform, the only downside is that it can be overwhelming for new users to handle its wide variety of features.

The ease and speed of updating our website makes CMS worth the price. Coming from a custom CMS, we now have the ability to add several users and cross train on updating our web properties. Additionally, the video support allows us to engage more fully with our website visitors.

I have been disappointed with the customer service support from Agility CMS. Our website was built by a third party developer and after it was built was handed over to our organization to manage. As issues have arisen, we have reached out to Agility to help with issues and we are consistently told that we need to work with our web development partner to solve issues which means more financial investment.

Tbh it's easy to use and it's very straightforward but I remember that we had a very hard time with the hero banner, mobile view, and texts. Also, sometimes it's very slow to publish a page. Since the preview feature is not working I had to publish the page to check how it looks and I spent lots of time waiting to see for the changes. As I know you use Trello which is great I love using those and it is very effective but I just gave a code to be added for one website's back end but it took 3 weeks which I believe that's a very quick thing to do because code was ready and I added a description where to add it. I thought there were other requests before me and I needed to wait them but that was the only request from client at that time.

It's very easy to use. Copying saves a lot of time.

1- Technical issues. 2- Slow publishing time 3- No preview feature 4- No training videos or any other sources that can help

Agility replaced a combination of off the shelf and home grown CMS solutions. Being able to integrate and get everything in one place was an enormous help. Our campus uses Drupal which we found to be overwhelming when we tested, and restrictive given that campus restricts our editing through how they've set up their templates. We needed something that would allow us to implement the features we needed while maintaining the visual identity of campus. Agility allows us to do that easily.

The flexibility of Agility has been a huge asset and allowed us to rebuild our site from the ground up in a relatively short period of time. The editing interface is simple enough that we've been able to have many team members contribute to the site even during the initial template building phases (i.e. content could be added to Agility even before we had the visual template to pull the content into).

There are some minor issues like the inability to see a comprehensive list as to where any given asset is being employed on the site. Having that ability would make organization of components, images, and other elements much simpler.

I understand the change request fee cannot be waived, but instead of issuing change request fees for smaller modifications, provide a bulk modification fee. For example, we are currently working on revamping the Corner Office Blog and will require several changes to be made on it within the next few weeks. Perhaps there could be a general change fee for the modifications on the blog instead of individually. I'd also recommend for Edentity personnel to provide more helpful ideas to the user. For example, I was surprised to find that the Corner Office blog did not include the Share This button for all entries (it is currently just at the top of the page) and that it is lacking Categories. Recommendations like these would help any small business that is just starting to settle into the digital market. I feel like Agility has the opportunity to provide guidance and ideas as well as technical help, but is not using it.

Agility CMS is fairly easy to use. For the most part, it is easy to complete simple tasks like posting a blog or changing the content on a page. It is also easy to find things on Agility as everything is organized and labelled to be user-friendly. The interface requires for little or no coding knowledge in order to have the website up and running. Also, the customer service is usually prompt and much attention to detail is given, with a few exceptions (See Cons). And help is received whenever we have an issue or query.

Although the accessibility to content is an important function, I find that Agility doesnt allow for the user to have much control over the appearance of the website aside from the initial set-up. Any other adjustments after this usually involves a change request which require a few days to be completed and additional fees. This is especially inconvenient because other website or blogging platforms allow users to modify the appearance themselves and have the changes be immediate. With customer service, although the initial response is speedy, I find that there are miscommunications that lead to projects being delayed or not completed at all. My recommendation for better customer service would be to schedule phone calls when e-mails require further clarification.