This is a great knowledge base product and their customer support is awesome! We have been using Allanswered for over six months now and we are really happy with it.

Allanswered is our go-to place for any information you need for your work. The platform is very flexible in how you capture your company knowledge, whether it is documentation or questions and answers. The automatic workflow sends out reminders and creates tasks to keep things in top shape. Now we have a knowledge base that everyone can trust.

They have good online help, but more video tutorials would be great!

This really seems to be the only tool that does a wiki and a Q&A tool. Their support is amazing Security practices are great They turned on beta features for us when they would be useful The Q&A features are really well designed and implimented

Conflict resolution is still in progress Jira integration is cloud only The community division can be a little difficult to do well.

The team is very pleased with AllAnswered and their support is responsive and helpful. The main challenge so far hasn't been the software, but the people. Getting into the habit of writing good knowledge base documentation requires time and commitment.

AllAnswered is a plug-and-play knowledge base system that helps your team organize shared knowledge. It has built-in support for explicit and tacit knowledge, with support for more formal documentation as well as questions, polls, ideas, and news bits. The communities can be leveraged to contain department or domain-specific knowledge and give people rights to read, write or review the documents that are most relevant to them. It also has some automation to prompt people to review documents before they get out-of-date.

AllAnswered doesn't have as many integrations as other popular knowledge management software, though it does have a public API. The benefits of using the Slack or Teams integration aren't clear. Companies with a lot of disorganized documents might find the search to be a inferior (to e.g. Google).

So far it has been amazing. The customer service, the promptness and the efficiency, just amazing. We have never had any issues and our team loves this service.

Everything. But maybe the ability to maneuver through the communities and pages, seamlessly. How we are able to organize to locate the information of required document in the drop of a hat. Makes dealing with our customers much easier and confident as we have access to the information in such a unified manner.

Maybe possible, more font and style options. But apart from that, I cannot think of anything else at this time.

Our overall experience is great. It's incredibly easy to set it up and start adding documents using the wiki tool. Within our group, people can ask questions and get answers on processes and how-tos, etc. When you need that information later, it takes a quick search to get what you need.

We used to have documents stored on different places such as Sharepoint, shared network drives and people's local hard drives. It was always difficult finding the information you needed. Even when you could find it, you had to check with the author if it is still up to date. Now that everything is stored and managed in AllAnswered. We know where to look and we can find information much quicker. And we know that we can trust the information we find.

It may take some time for your whole team to buy in and get used to the concept and workflow that AllAnswered provides. But once they do, it works beautifully.