AllAnswered Software

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About AllAnswered

AllAnswered is your team's collective brain. It is an all-in-one knowledge management software that combines the power of Wiki Documentation, Questions & Answers, Workflow and AI Engine. AllAnswered uses Wiki pages to document explicit knowledge, for example, your company processes, policies and records. And posts are used to capture tacit knowledge. The most commonly used posts are Questions & Answers (Q&As). It works very much like Quora or Stack Overflow, but is optimized for organization internal use. You can also create other posts such as polls, surveys, discussions, and announcements. AllAnswered also features built-in workflow and knowledge life-cycle management that keep your knowledge base always up-to-date. Analytics data provide visibility and insights on...

AllAnswered Pricing

$5/user/month for Team Edition. Contact us for Enterprise Edition.

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Not Available

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Wiki pages for documenting explicit knowledge

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AllAnswered User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 11 reviews

HR

Funamo

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2020

Great knowledge base product. Highly recommend it!

This is a great knowledge base product and their customer support is awesome! We have been using Allanswered for over six months now and we are really happy with it.

Pros

Allanswered is our go-to place for any information you need for your work. The platform is very flexible in how you capture your company knowledge, whether it is documentation or questions and answers. The automatic workflow sends out reminders and creates tasks to keep things in top shape. Now we have a knowledge base that everyone can trust.

Cons

They have good online help, but more video tutorials would be great!

Reasons for choosing AllAnswered

More features and lower price. It was a no-brainer.

Douglas

ClearBallot

Verified reviewer

Company size: 51-200 employees

Industry: Civic & Social Organization

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed March 2021

A Great Sass internal Wiki and Q&A tool

Pros

This really seems to be the only tool that does a wiki and a Q&A tool. Their support is amazing Security practices are great They turned on beta features for us when they would be useful The Q&A features are really well designed and implimented

Cons

Conflict resolution is still in progress Jira integration is cloud only The community division can be a little difficult to do well.

Reasons for choosing AllAnswered

Nothing else had good Q&A and good wiki management plus another feature that was better.

Pierre

Xen Accounting

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed February 2021

Our Second Brain

The team is very pleased with AllAnswered and their support is responsive and helpful. The main challenge so far hasn't been the software, but the people. Getting into the habit of writing good knowledge base documentation requires time and commitment.

Pros

AllAnswered is a plug-and-play knowledge base system that helps your team organize shared knowledge. It has built-in support for explicit and tacit knowledge, with support for more formal documentation as well as questions, polls, ideas, and news bits. The communities can be leveraged to contain department or domain-specific knowledge and give people rights to read, write or review the documents that are most relevant to them. It also has some automation to prompt people to review documents before they get out-of-date.

Cons

AllAnswered doesn't have as many integrations as other popular knowledge management software, though it does have a public API. The benefits of using the Slack or Teams integration aren't clear. Companies with a lot of disorganized documents might find the search to be a inferior (to e.g. Google).

Reasons for choosing AllAnswered

We chose AllAnswered for its simplicity, good value/price ratio, and its support for both explicit/organized knowledge as well as tacit/question-oriented knowledge. It's like having Wikipedia and Stackoverflow bundled together for your team.

Norleah

Life's Many Luxuries Inc.

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2020

Life's Many Luxuries - Norleah Perrin

So far it has been amazing. The customer service, the promptness and the efficiency, just amazing. We have never had any issues and our team loves this service.

Pros

Everything. But maybe the ability to maneuver through the communities and pages, seamlessly. How we are able to organize to locate the information of required document in the drop of a hat. Makes dealing with our customers much easier and confident as we have access to the information in such a unified manner.

Cons

Maybe possible, more font and style options. But apart from that, I cannot think of anything else at this time.

Reasons for choosing AllAnswered

AllAnswered's setup was very user friendly, and the communities. We really love that feature, it gives the ability of restricting unauthorized user access while giving access to others as needed. It's easy to add and remove users as necessary and again, the cost in comparison. More value for your dollar, it was AllAnswered hands down. In fact, for the business development part of the our business, we refer our customers to AllAnswered to setup and use as their intranet site/etc.

Reasons for switching to AllAnswered

The functionality was not user friendly and the templates were very limited. We were unable to setup the site with the multiple divisions/departments/etc. it became quite frustrating at times. In addition, the prices comparison was also a factor, as AllAnswered offered more value at a cheaper cost.

Sherry

Abbott

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Biotechnology

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2020

Centralized knowledge base for the team

Our overall experience is great. It's incredibly easy to set it up and start adding documents using the wiki tool. Within our group, people can ask questions and get answers on processes and how-tos, etc. When you need that information later, it takes a quick search to get what you need.

Pros

We used to have documents stored on different places such as Sharepoint, shared network drives and people's local hard drives. It was always difficult finding the information you needed. Even when you could find it, you had to check with the author if it is still up to date. Now that everything is stored and managed in AllAnswered. We know where to look and we can find information much quicker. And we know that we can trust the information we find.

Cons

It may take some time for your whole team to buy in and get used to the concept and workflow that AllAnswered provides. But once they do, it works beautifully.

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