Asset Bank Software

It help us to catalog and manage our digital assets better.

Pros

It is generally easy to use. And we are able to customise the software to meet our most important needs.

Cons

There's nothing that we like least about the software, but it'll be great if there could be more improvements on certain features. Examples:
- 2-level approval system for deleting assets
- Enable admin to duplicate the user groups (cause sometimes we have groups that have similar access rights but with just a few differences; we end up have to create the 2nd user group from scratch)
- Make it easier to re-order the drop-down lists' contents.
- Allow different user groups to have different "Default Value" for the attributes during uploads (e.g. different user groups will see different "default value" selected when they upload assets)
- Option to export our keyword list easily
- Hide/show Batch Update (or Bulk Update) for certain user groups

These upgrades will meet our additional needs, and will help us a lot!

A central hub for storing and sharing assets for our global company.

Pros

Lightboxes are quickly and easily shared with whomever we need.
It looks very clean and nice!

Customer service is honestly fantastic:
I have a awesome guy that helps us out that I would like to say is one of the best / most easy to work with people that I have ever dealt with at another company. His product knowledge is vast and his attitude is always great.

Cons

Lightboxes NEED to be able to have password protection options. This would solve most of the issues we have with Asset Bank.

Implementation of Asset Bank relieved my asset related workload immensely. I saved dozens of hours per month by being able to delegate asset management to the Product Marketing department and to the respective Regional Managers. Once everyone was trained on how to use Asset Bank, they tended to run with it and make it their own.

Pros

The flexibility is outstanding.

We were able to set up 10 regional Asset Banks in order to allow our regional managers to have their own unique versions of corporate assets. For example: having regional Asset Banks allows our Far East region to avoid having Latin American assets in their Asset Bank, as would be the case if there were just a single corporate Asset Bank holding the assets.

Each region was able to set up their own categories and use a structure that best fits their regional needs. This freed me from the constant micro-management of each region's requirements. The regional managers have been able to manage their regional Asset Banks with minimal assistance, and this was our main goal: to relieve my workload associated with managing corporate assets.

My time spent managing assets went from an hour or two per day, to an hour or two per MONTH. Exactly the results we needed.

Cons

Honestly, there really isn't something that I can point to and say "I would change 'this'." Any issues we encountered were propmtly addressed. We were either provided a "fix" via the software, or we were instructed on how we could achieve the desired result using the existing software... which was most often the case. Asset Bank's team is truly invested in making this tool work to the user's advantage.

Pros

Asset Bank is easy to use, both from the upload and admin point of view through to the searching and downloading. The level of detail you can apply to the assets is brilliant, and at the same time you still maintain the user friendly experience.

Cons

It would be great to be able to show search results by the folder thumbnails rather than the individual assets. This would be particularly beneficial when searching for Case Studies on our Asset Bank

Pros

The software is very intuitive and it's quite easy to grasp the basics quickly and the more complicated bits during the initial consultation phase. The training was tailored to our particular requirements , thoughtful and thorough. We found the Assetbank team to be responsive and helpful. We're pleased that the software does more than we were originally expecting (for example, adds our watermark, crops to size etc).

Cons

I found some of the field name terminologies initially a bit alien and the list of attributes overwhelming, but names can be changed and unrequired attributes hidden.

Pros

- Incredible depth of customisation that allows you to have total control over how all types of user experience it
- The depth of the system doesn't mean it's hard to use. Design, navigation and general user experience is extremely good.
- Great support desk for when you need a bit of extra help, advice or system upgrades

Cons

- Not really a con but you need a dedicated person(s) to fully understand the software in order to create something which genuinely works for your organisation. It will work 'out of the box' but you will encounter issues further down the line unless you take the time to fully understand it and implement it properly. But this is how it should be for an application of this nature.

Pros

When we set up our Asset Bank we were overwhelmed about the great amount of possiblities how we canuse our DAM-System. It was and still is a pleasure working with this tool. The support team is doing a great job by helping when there are any kind of issues.

Our rep did a very nice job upgrading our system as part of your system health check. He also provided excellent subsequent trouble shooting when we noticed a couple small issues. I am very pleased with the work he did and reinforces my strong positive opinions about the support staff at Bright Interactive. Well done!

The team at Asset Bank have been very supportive, offering detailed training to make sure that we are able to get the most from the software.

The customer support from Asset Bank is superior. They go above and beyond to explain how to customize the tool and help you with configurations. They are quick to respond and very thorough. We really enjoyed working with them through design and our implementation.

Since joining Study Group just 6 months ago I have been a regular user of Bright Interactive's Asset Bank. It is truly feature packed and offers excellent search and categorisation facilities. Being able to quickly create and share (both internally and externally) your own Lightbox's (essentially a customised bundle of assets) using your own company's branding at every step of the way is a huge bonus to us and helps maintain an extremely high level of professionalism when communicating with our partners/clients.

We are really pleased with Assetbank in terms of its functionality, how it looks and how easy it is to use. The whole project has run really smoothly with great help from the customer services team, especially Stewart Oak. We are looking forward to adding more images and promoting it more widely to the staff and students at LSHTM.

Intuitive user experience, great value with a fast and friendly support team. Highly recommend Asset Bank!

I appretiate very much kind support of Asset Bank team who helped me a lot to solve some problems with our digital library.

Pros

Easy to navigate, very good design.

Cons

I would suggest some things: the option that you could send a message to users by choosing them from the list (now there is option to send to all group). To delete folder not one by one, but that you can chose several folders and delete them at once. To see in email from Asset bank who is asking for a permission do upload/download something (as now only notification comes that someone is asking for a permission). It would be great if image of folder could be adjusted automatically - as now I need to resize it each time when I want to change it.

Asset Bank is the archiving solution of our dreams, with a customer service team to match. It is helping our organization pull together a variety of disparate databases cobbled together over the course of years¿finally uniting our files in one central location with intuitive searching and a beautiful user-friendly interface. The customization options are seemingly limitless to fit every possible application of what is already a fantastic platform.

It was intimidating to start the search for a new DAM, but Asset Bank jumped off the list as the clear front-runner, and proved the best even after rigorous comparison with competitors. The support of the Asset Bank team is what puts it over the top. At every turn in the process, the answer was ¿yes, we can do that¿ or ¿we will figure out how to make it happen.¿ Training that could have been boring was to-the-point and customized for our needs. Throughout the consultancy process, the Asset Bank team consistently transformed what seemed insurmountable challenges into conquerable bite-size chunks. A flawless experience!

Pros

After years trying to work with systems not suited to meet the demands we were placing on them, Asset Bank brought together all the functionality we were looking for in a platform to archive our documents, photos, and dozens of other file types generated from 30 years of being in business. We are looking forward to saving time and frustration locating our files and collaborating on them across our various teams.

Cons

It took a little while to catch on to the industry terminology and ins and outs of managing a system like this, but the Asset Bank team was there to help at every step of the way!

Advice to Others

If you're in the market for a new DAM, don't hesitate! Asset Bank is the one you are looking for. Easily the best decision we made, and has only kept getting better.

Asset Bank is a versatile Asset Management system with an easy to use interface and enough power and flexibility to tailor your company's needs. From watermarking to download limitations, Bright's interactive features are powerful enough to control keywords, groups and permissions for any size organization.

Pros

Flexible

Cons

2 step upload process

Advice to Others

More tool tips and user suggestions would be nice. I studied all of the AB documentation, but it was mainly the screenshots rather than the articles themselves that helped me set up my own site.

I have found the customer support to be a first rate service. We have recently been overhauling our asset bank to make more effective use of keywords. Victoria has gone the extra mile in facilitating visits and phone calls with other universities who have gone through this process. This invaluable insight has enabled us to make progress much quicker than would have been the case.

Pros

Engaging platform with multiple applications. Easy to use.

Cons

The back end is very technical and requires a higher level of knowledge than you might expect

Thank you very much fantastic first experience with your product. I will be presenting this to my clients to show them how feature rich it really is.
:)

Pros

Features, admin options

Cons

Price point?

Advice to Others

Make an full on-line demo.

The new layout is quite pleasant and the new features are very useful and userfriendly. Our users are really happy with our service also thanks to Asset Bank!

Our experience with Asset Bank has been great. The team came back to us with solutions in no time and some of our UAT feedback has already been implemented in the latest release. We could also very much rely on our project manager and consultant from Asset Bank to drive the implementation. They were always helpful in guiding us how we should best handle things we weren't sure about.

We love the product and received good feedback from our community. Asset Bank is almost fully configurable by the Admin, which means that it can be adopted to fulfil different use cases.
Although we use Asset Bank as an internal digital assets library, the options of sharing assets externally was one of our key requirements. Asset Bank enabled us to share externally while still complying with our security and data protection guidelines.
Asset Bank search is great as it finds not only exact matches but also synonyms and includes phonetic search.

Only the renaming of "Lightbox" to "Favourites" was challenging. The term is not everywhere managed as a variable. We recommend every new customer to rethink if a renaming is absolutely necessary before implementing it.

Overall, we are very happy with the project delivery as well as the tool itself and we are looking forward to many great releases!

Pros

simple application, good search, easy to configure, good UI, can be implemented in short time

Cons

some variables are not used consistently, eCard feature can only be turned on or off for all assets

Advice to Others

rethink renaming of fixed terms such as "Lightbox" to "Favourites"