Jira

RATING:

4.41

(12094)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Free trial: 

Available

Free version: 

Available

Jira roadmap
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Jira Reviews

Overall Rating

4.41

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 11,602 reviews

Jakob

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Functional and Effective but not Pretty

User Profile

Hina

Verified reviewer

Company size: 201-500 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

A Highly Effective Tool for Project Management and Collaboration

I've had a great experience with Jira. It's an incredibly powerful project management tool that allows for real-time collaboration and planning. It's easy to use and intuitive, and I've found it to be an essential tool for staying organized and keeping track of progress. The flexibility of the platform makes it a great fit for any type of project, from small to large scale initiatives.

Pros

I liked that JIRA was very user friendly and could be customized to fit whatever project or workflow I was trying to manage. It was also great that it allowed for collaboration among team members and was able to track progress and tasks with ease. Additionally, I loved the fact that JIRA could be integrated with other tools and services, which allowed me to easily create reports and manage my tasks and projects with more efficiency.

Cons

The least liked thing about JIRA is the complexity of the system and the difficulty of learning how to use it. It can be quite overwhelming for users who are not familiar with the system, and it can take a long time to learn how to use it effectively. Additionally, the cost of the system can be prohibitive for smaller organizations.

Shuo

Company size: 10,000+ employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Overall, Jira is a game-changer

Overall, I'm extremely happy with Jira. It's made a huge difference in how we manage projects and tasks, and I would definitely recommend it to other teams. It's a must-have tool for anyone looking to get organized and streamline their workflow.

Pros

I love how it allows me to easily assign tasks to team members, track progress, and see everything in one place. It also integrates well with other tools which makes it even more convenient. Overall, Jira is a game-changer.

Cons

The only downside I've found is that it can be a bit overwhelming when you first start using it. There are a lot of options and features, and it can take some time to figure out how to use everything. But once you get the hang of it, it's not a big deal.

Reasons for switching to Jira

One thing that sets Jira apart from other project management tools is its flexibility. You can customize it to fit your team's specific needs, and there are tons of add-ons and integrations available. Plus, it has a huge community, so you can find answers to any questions you have. It's also more affordable than some of the other options out there. All in all, Jira is a great tool that offers a lot of bang for your buck.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

FUNCTIONALITY

3

January 2023

No pain no gain

Pros

Since it is the mainstream product in the market and Atlassian has other powerful tools, the integration with first and third parties is guaranteed and are usually pretty good (ex. Confluence, Slack, Gitlab, TeamRetro...)

Cons

After more than 10 years using JIRA for project management I have to say the UX still terrible, the changes and new features took ages to be implemented, and still have too many unresolved issues. If I have to choose a pain point, dashboards are really really painful to craft, and is really easy to face simple limitations that require a paid plugin to allow you to get what you need.

Enrique

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

October 2022

There are many programs to manage projects and teams, but they are not Jira

As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

Pros

I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

Cons

Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

Reasons for choosing Jira

It is more complete for incident management, priorities integrates better with other solutions

Reasons for switching to Jira

It is expensive to maintain and you never get the ease of use and tools of software of this quality.

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