Nothing but positive things to say about BEAM and the Monigle team!

Having used BEAM for some time now, I continue to be happy with how it works and how well it scales to fit our particular needs. All of our brand assets are organized and presented in a way that makes it easy for users to quickly find exactly what they're looking for. The file exchange is a particularly popular feature. With restrictions on sending large files via email, the brand center offers an extremely useful solution for sharing assets across departments. As an administrator, my time is no longer spent repeatedly fielding requests for individual assets when I can simply point them to the brand center and allow them to self-serve from a collection of approved materials. All this combines to maintain a consistent brand identity. The customer service provided by Monigle is excellent. They are always responsive and quick to resolve any issues. I have absolutely no complaints.

Northwell Health Beam Experience

From a personal point of view, I find the BEAM platform very easy to use. Despite being offered tutorials in how to use it, I was able to jump straight in to it and navigate myself around without any problems.

Pros

Having just launched a new brand identity at our organization, BEAM made our launch more successful and helped us to reach and engage employees more quickly and efficiently. By improving the distribution model, it has enabled them to find and use the right messaging, tools, and assets. This has largely eliminated the brand inconsistency issues that were a problem in the past. As part of the team that manages brand, it has also allowed us to focus our time on more important tasks as part of our day job. We're no longer processing individual requests for logos or image files now that all employees have access to what they need when they need it.

Cons

I don't fully understand the reports and exactly how they are built. I would also like to be able to share assets via a link on a one-off basis to people that don't have access to the full site.

Software built by brand experts

Pros

The software is built by brand experts which means they have features that other platforms don't have or haven't thought of. For example, the helpdesk, access for vendors, showcase, user level analytics were unique to BEAM. Other vendors that positioned as brand management tools were really asset management.

Cons

The software is built by brand experts, which means they don't seem to be experts in software, QA or project management. In theory they know what will work well and what people need but the CMS is catching up and development is not always on schedule. We've been frustrated by the lack of transparency and follow through in this regard, as well as some expected functionality or seemingly simple customizations.