# Bitrix24 Software Reviews, Demo & Pricing - 2026

> Review of Bitrix24 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/cms/bitrix24-profile

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Bitrix24

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Overview

[Reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/bitrix24-profile/alternatives/)

# Bitrix24 2026: Benefits, Features & Pricing

Wondering if Bitrix24 is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Bitrix24

4.2

[(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

FrontRunner 2026

Pricing

Starting at $69.00 per month

### About Bitrix24

Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.

It includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.

The platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation,...

rules, triggers, and no-code robotic process automation.

Wondering if Bitrix24 is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

## Bitrix24 User Interface

## Popular Bitrix24 Alternatives

Main Product

Bitrix24

4.2

[(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

Ratings Breakdown

-   3.98Ease of use
-   4.16Value for money
-   3.96Customer support
-   4.28Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)

4.6

[(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.40Value for money
-   4.59Customer support
-   4.35Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

[Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)

4.4

[(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/)

Ratings Breakdown

-   3.99Ease of use
-   4.05Value for money
-   4.13Customer support
-   4.38Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/)

4.6

[(6048)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/)

Ratings Breakdown

-   4.49Ease of use
-   4.28Value for money
-   4.43Customer support
-   4.46Functionality

Pricing

Starting at $9.00 per month

Get Price

Alternative Product

[Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/)

4.4

[(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)

Ratings Breakdown

-   4.11Ease of use
-   4.13Value for money
-   4.19Customer support
-   4.33Functionality

Pricing

Starting at $50.00 per month

Get Price

Alternative Product

[Asana](https://www.softwareadvice.com/project-management/asana-profile/)

4.5

[(13581)](https://www.softwareadvice.com/project-management/asana-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.40Value for money
-   4.33Customer support
-   4.38Functionality

Pricing

Starting at $10.99 per month

Get Price

## Bitrix24 Pros and Cons

We analyzed 993 verified reviews for Bitrix24 to find out what actual users really think.

Select to learn more

Robust Project Management Suite

Bitrix24 combines project management, CRM, and communication tools in one place. Users benefit from features like Kanban boards, Gantt charts, time tracking, and task dependencies, which help organize teams and projects efficiently. The platform supports collaboration, real-time updates, and flexible controls for managers and employees.

Comprehensive Business Toolset

Bitrix24 offers a broad selection of features covering CRM, project management, time tracking, document management, and team collaboration. Users appreciate having essential business tools in one platform, which streamlines operations and reduces the need for multiple apps. Its versatility and customization options help teams adapt workflows to their needs.

Centralized Integrations And Connectivity

The platform provides extensive integration options with popular third-party apps like Google Drive, Mailchimp, Dropbox, and Trello. Bitrix24 enables businesses to connect various tools, centralize data, and manage operations from a single portal. Users value its ability to simplify processes and improve efficiency through easy setup and strong connectivity.

Slow And Inconsistent Support

Customer support is frequently described as slow to respond, unclear, and difficult to access, especially outside standard business hours. Users report long wait times, unresolved issues, and a lack of helpful guidance. Some feel forced to pay extra for adequate support, and communication barriers further complicate problem resolution.

Complex And Cluttered Interface

The user interface is often seen as overwhelming and cluttered, with too many options and elements on screen. Navigation can be confusing, and finding specific tools or settings is challenging for many users. The abundance of features makes onboarding difficult, and the layout is less intuitive compared to other software.

Cost And Plan Limitations

Many users find Bitrix24's pricing structure confusing and expensive, especially for small businesses. Essential features are often restricted to paid plans, and price increases or changes in plan conditions cause frustration. The free version is limited, and extra support or integrations can lead to additional costs, making value for money a concern.

## Bitrix24 Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Basic

$69.00

flat rate, per month

Plan includes:

-   Drive
-   Online Store
-   Custom Support
-   24 GB Storage
-   1 Email Inbox per user
-   3 Sites- Knowledge Base Software
-   5 Pipelines

Standard

$144.00

flat rate, per month

Plan includes:

-   Marketing tools
-   Documents
-   100 GB File Storage
-   5 Email Inboxes per user
-   5 Knowledge Bases
-   90 Days of Data Retention
-   Unlimited Projects

Professional

$289.00

flat rate, per month

Plan includes:

-   Sales Intelligence
-   Automation
-   HR
-   Unlimited Knowledge Bases
-   Administration
-   Screen Sharing
-   Background Blur
-   Event Planning

Enterprise

$579.00

usage based, per month

Plan includes:

-   Multiple Branches
-   Scalability
-   Enterprise Packs
-   Unlimited Invoices
-   Website Widgets
-   IVR
-   Video conferencing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Bitrix24 Features

-   Popular features found in CRM
    
    Calendar Management
    
    Customer Journey Mapping
    
    Email Management
    
    Quotes/Estimates
    
    Reporting/Analytics
    
    Sales Pipeline Management
    
    Segmentation
    
    Task Management
    
    Territory Management
    
    Workflow Management
    
-   More features of Bitrix24
    
    Absence Management
    
    Access Controls/Permissions
    
    Accounting
    
    Account Management
    
    Activity Dashboard
    
    Activity/News Feed
    
    Activity Tracking
    
    Ad hoc Reporting
    
    Ad Optimization
    
    Agenda Management
    
    Agile Methodologies
    
    AI Summarization
    
    AI Writing Assistant
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    Analytics
    
    API
    
    Applicant Tracking
    
    Appointment Management
    
    Appointment Scheduling
    
    Approval Process Control
    
    Approval Workflow
    
    Archiving & Retention
    
    Assignment Management
    
    Attendance Tracking
    
    Attendee Management
    
    Audience Targeting
    
    Audio Calls
    
    Audio/Video Conferencing
    
    Audit Trail
    
    Authentication
    
    Auto-Dialer
    
    Automated Attendant
    
    Automated Quoting
    
    Automated Routing
    
    Automated Scheduling
    
    Automatic Backup
    
    Automatic Call Distribution
    
    Autoresponders
    
    Auto Update
    
    Availability Management
    
    Backup and Recovery
    
    Bar Chart
    
    Batch Communications
    
    Batch Processing
    
    Benchmarking
    
    Benefits Management
    
    Billable & Non-Billable Hours
    
    Billing & Invoicing
    
    Biometric Recognition
    
    Blogs
    
    Brainstorming
    
    Bug Tracking
    
    Business Intelligence
    
    Business Process Automation
    
    Business Process Control
    
    Calendar/Reminder System
    
    Calendar Sync
    
    Call Center Management
    
    Call Conferencing
    
    Caller ID
    
    Caller Profiles
    
    Call List Management
    
    Call Logging
    
    Call Monitoring
    
    Call Recording
    
    Call Routing
    
    Call Scheduling
    
    Call Scripting
    
    Call Transcription
    
    Call Transfer
    
    Campaign Analytics
    
    Campaign Management
    
    Campaign Personalization
    
    Canned Responses
    
    CAN-SPAM Compliance
    
    Capacity Management
    
    Case Management
    
    Catalog Management
    
    Channel Management
    
    Chatbot
    
    Chat/Messaging
    
    Class Scheduling
    
    Click Tracking
    
    Client Database
    
    Client Management
    
    Client Portal
    
    Client Tracking
    
    CMS Integration
    
    Collaboration Tools
    
    Color Codes/Icons
    
    Commenting/Notes
    
    Commission Management
    
    Committee Management
    
    Communication Management
    
    Computer Telephony Integration
    
    Conferencing
    
    Configurable Workflow
    
    Confirmations/Reminders
    
    Contact Database
    
    Contact Management
    
    Content Delivery
    
    Content Ideas
    
    Content Library
    
    Content Management
    
    Content Marketing
    
    Content Publishing Options
    
    Contractor Management
    
    Conversation Intelligence
    
    CRM
    
    Custom Domains
    
    Customer Complaint Tracking
    
    Customer Database
    
    Customer Engagement
    
    Customer History
    
    Customer Management
    
    Customer Portal
    
    Customer Segmentation
    
    Customer Service Analytics
    
    Customer Social Profiles
    
    Customer Support
    
    Customizable Branding
    
    Customizable Dashboard
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Invoices
    
    Customizable Reports
    
    Customizable Templates
    
    Customization
    
    Daily Reports
    
    Dashboard
    
    Data Connectors
    
    Data Extraction
    
    Data Import/Export
    
    Data Migration
    
    Data Storage Management
    
    Data Synchronization
    
    Data Visualization
    
    Deadline Management
    
    Deal Management
    
    Decision Support
    
    Dependency Tracking
    
    Design Management
    
    Discount Management
    
    Discussions/Forums
    
    Distribution Management
    
    Document Capture
    
    Document Editing
    
    Document Generation
    
    Document Management
    
    Document Storage
    
    Donation Management
    
    Donor Management
    
    Drag & Drop
    
    Drip Campaigns
    
    eCommerce Management
    
    Electronic Forms
    
    Electronic Signature
    
    Email Campaign Management
    
    Email Distribution
    
    Email Marketing
    
    Email Templates
    
    Email-to-Task Conversion
    
    Employee Database
    
    Employee Directory
    
    Employee Engagement
    
    Employee Management
    
    Employee Photos
    
    Employee Portal
    
    Employee Profiles
    
    Employee Recognition
    
    Employee Scheduling
    
    Event Calendar
    
    Event Management
    
    Event Scheduling
    
    Event Triggered Actions
    
    Exhibit/Vendor Management
    
    Expense Tracking
    
    Feedback Management
    
    File Management
    
    File Sharing
    
    Financial Management
    
    For AEC Industry
    
    For Call Centers
    
    For Cloud Phone Systems
    
    Forecasting
    
    For Financial Institutions
    
    For Healthcare
    
    For Insurance Industry
    
    For iPad Devices
    
    For IT Project Management
    
    For Mac Devices
    
    For Marketing and Advertising
    
    Form Builder
    
    Forms Automation
    
    Forms Creation & Design
    
    Forms Management
    
    For Nonprofits
    

## Bitrix24 Integrations

Google Calendar

Integration rated 4.8 from 19 reviews

WhatsApp

Integration rated 4.6 from 13 reviews

Gmail

Integration rated 4.7 from 13 reviews

Google Drive

Integration rated 4.9 from 13 reviews

Microsoft Entra ID

Integration rated undefined from -1 review

Microsoft Outlook

Integration rated undefined from -1 review

See all 73 integrations

## Bitrix24 User Reviews

Overall Rating

4.2

Ratings Breakdown

5

46%

4

36%

3

12%

2

3%

1

3%

Secondary Ratings

Ease of Use

4.0

Value for money

4.2

Customer support

4.0

Functionality

4.3

Nurudeen O.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2026

Powerful All-in-One CRM with a Steep Learning Curve

5

My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions.

Cons:

What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast.

Vendor Response

Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Replied May 2026

Read More

AN

Aviraj N.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2026

Best All in one Tool

4

All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc

Ratings Breakdown

3

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation.

Cons:

All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean.

Reasons for choosing Bitrix24

The pricing is very economical in comparison to the features it provides

Vendor Response

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success.

Replied May 2026

Read More

MF

Mike F.

Verified reviewer

Food & Beverages

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed March 2026

Master Reviewer

4

Previously 5

My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others.

Ratings Breakdown

4

Ease of use

Previously 5

4

Value for money

Previously 5

4

Customer support

Previously 5

4

Functionality

Previously 5

Pros:

What I like most about Bitrix24 are its core features for project & task management and also good for communication.

Cons:

What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded.

Vendor Response

Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24.

Replied March 2026

Read More

Rashmi A.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Bitrix24 best features

4

I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful.

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

Management of employees is good. Profiles are well devided into only needed information.

Cons:

Sometimes when internet is slow, it doesn't apply previous actions to it.

Reasons for switching to Bitrix24

Using bitrix is way more easier than using Zoho.

Vendor Response

Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Rashmi! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied April 2025

Read More

Nonjabulo S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Bitrix24 Review

5

My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features.

Ratings Breakdown

3

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps.

Cons:

What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out.

Reasons for switching to Bitrix24

I switched from Zoho CRM to Bitrix24 because I needed an all-in-one solution that combined CRM features with project management, team collaboration, and task tracking in one platform. While Zoho CRM was great for managing customer relationships, I found Bitrix24 offered a more complete set of tools that helped me manage both my sales processes and my team’s work in one place. Bitrix24’s integration of communication tools, file sharing, and task management made it easier to stay organized and collaborate with my team without needing multiple different apps.

Vendor Response

Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place.

Replied January 2025

Read More

ITORO E.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Bitrix24 is a 5-star Software

5

I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM

Cons:

nothing to dislike about bitrix.24 it surpasses all other related software

Reasons for switching to Bitrix24

Bitrix24 offered more value and ease of use as compared to Trello

Vendor Response

Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project management, reports, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.

Replied January 2025

Read More

Orçun E.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Great all in one CRM solution

5

Ratings Breakdown

5

Ease of use

5

Functionality

Pros:

Best part of Bitrix24 that I love is it combines all resources I require in one CRM.

Cons:

Bitrix24 is quite hard to use at the start and learning curve is so long.

Reasons for switching to Bitrix24

Features of Bitrix24 suits our requirements in a better way.

Vendor Response

Hi Orçun! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied February 2025

Read More

VR

Verified

Reviewer

Building Materials

10000+ employees

Used daily for less than 2 years

Review source

Reviewed April 2026

best app to use

5

Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Vendor Response

Thank you for such a detailed review of Bitrix24. We're delighted to hear that you find our platform to be a versatile and valuable tool for your business.

Replied April 2026

Read More

Elon E.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed April 2026

Very powerful all-in-one tool, but complex to master

4

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows.

Cons:

What I liked least about Bitrix24 is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time.

Vendor Response

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon!

Replied April 2026

Read More

AM

Antoine M.

Verified reviewer

Banking

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed April 2026

Reliable and practical for crm / collaboration

4

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Bitrix24 works well when the objective is centralizing CRM, team collaboration, tasks and client communication in one workspace. I particularly appreciated CRM plus collaboration, because it makes the process more structured and reduces the need to manage information manually through spreadsheets or emails.

Cons:

What could be improved is that learning curve. The tool remains useful, but once workflows become specific, configuration choices and governance become important to avoid unnecessary complexity.

Vendor Response

Hi Antoine! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied May 2026

Read More

Showing 1 - 10 of 993 Reviews

[See All Reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

## Bitrix24 Popular Comparisons

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