About Box

Box is a cloud content management platform for companies of all sizes and industries. It offers security and controls for admins as well as sharing and collaboration capabilities for end users across the globe.

The Box platform allows compliance with HIPAA, FINRA and FedRAMP and offers granular access permissions and advanced security capabilities like watermarking, data governance and device trust.  

Box enables users to collaborate on all types of files, on any device and choose where to store data, to manage encryption keys and set metadata-driven workflows to automate content-based processes.

Box has integrations with Microsoft Office 365, Google Apps for Work, Salesforce, Adobe and many other solutions. Box is a content layer for col...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3,781 Reviews of Box

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(1,949)

1,949

4 stars

(1,268)

1,268

3 stars

(418)

418

2 stars

(92)

92

1 stars

(54)

54

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3781 results

September 2019

Jolie from Giant Bicycle, Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2019

Organized and accessible

Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously

Pros

Box has great storage capacity and many useful tools for editing and syncing items. It's a very flexible, scalable tool

Cons

We rely on Box so much that on the few occasions that it has gone down temporarily, we have been stuck until it's come back online. The good news is that this has happened only once or twice in 3+ years.

Reasons for Switching to Box

Cleaner interface, better user experience, more reliable & capable

January 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

January 2021

Good Free Version but expensive Business options

Storing documents in the cloud as a back-up solution, sharing documents with collaborators and clients.

Pros

Uploads and downloads are fast, sharing files or folders is easy, as an editor or viewer, and it is easy to use.

Cons

The Business options are expensive for small businesses since they require you to purchase multiple licenses, not only one. If you get the Individual license you are not GDPR compliant, thus it turns out to be expensive for SMEs.

Reasons for Choosing Box

OneDrive is connected with my Office 365 subscription and I might lose my documents if I switch account. Dropbox has some document conflicts and uploads are extremely slow with DSL.

Reasons for Switching to Box

Uploads/Downloads are faster than the Dropbox paid Business Account and you avoid document conflicts you have with Dropbox. BOX is much better in that case.

July 2019

Timothy from Deepwater Corrosion

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

July 2019

Customers not important to box

Discontinuing service. See above.

Pros

Unlimitedspace. With no extra charge. Multiple file types supported

Cons

We had requested flexibility on our licenses since our staff increases and reduces between 90-100 people. Our admin accidentally added licenses before removing some leavers resulting in an accidental increase in the licenses. Box would not reduce the number by 3 licenses even though this was a clear mistake. They tried to make us pay for the remaining period of our 3 year contract. This resulted in a waste of several thousand dollars when we were in cost reduction mode. Canceling. There are many equivalent services with better customer support and lower pricing.

Reasons for Choosing Box

We will go ack to sharepoint.

Reasons for Switching to Box

Usability

November 2020

Connie from Cardiovascular Systems, Inc.

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

BOX

Overall its a much better platform I feel for sharing then Sharepoint.

Pros

BOX is great for sharing information and large files, creating backup of information on to a network. It can mirror working off your harddrive where team members can then have access to the information.

Cons

Modifying file names or moving files around could be improved upon to be made even easier when sharing with organizing files.

Reasons for Switching to Box

I have not fully made the switch. I still use Sharepoint, just not to the degree I did before until we had BOX. Probably in time a full integration from Sharepoint may occur.

October 2020

Khan Md Mohaiuminul Islam from Sumitomo Mitsui Construction Co. Ltd

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Civil Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2020

Excellent with teamwork, effortlessly easy.

When we talk about online based cloud storage, Box is an old company, give proper service to users. I can comfortably use big files and share them with a group of people. in my opinion its good enough to use. In the professional section, we all need to be paid storage to save our data, Box is a good option for us. In case of small file we may think of going free with other service provider, wbut when we need bigger space , we don't have many option left.

Pros

Box is a good software when i use online . I can share my professional files easily with my teams. Large files are easily shareable with anyone. In my opinion cloud storage of Box is upto mark. File sharing is pretty good.

Cons

Price is a little bit higher, when we talk about paid storage. windows application is not easiy to use, need some improvement.

Reasons for Switching to Box

Clearly Box is little-bit cheaper than Dropbox, Service is pretty much same, when i need small amount of paid storage i use Box to share my large files. when i need a large storage then Dropbox is better. Basically it depends on situation, In case of small personal file i prefare Google Drive also.