Box

RATING:

4.4

(5217)

About Box

Simplify your tech stack and save on cost with the Content Cloud: a secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention. And with 1,500+ best-of-breed integrations, teams work from anywhere across all their favourite apps. Trusted by 100K+ of the world’s leading organisations — including AstraZeneca, JLL, and Nationwide — Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Canada, Europe, and Asia Pacific.  ✓ Protect your content  Keep your files safe...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Box Pricing

Starter: $5 per user/month Business: $15 per user/month Business Plus: $25 per user/month Enterprise: Contact Box for detailed pricing information. Box Personal is always free for one user. Offers a 2 week free trial.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

In the Content Cloud, you get a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to editing, signature, and retention.
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Box Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Box

1 - 5 of 3,718 Reviews

Anne

5,001 - 10,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

Easy to use document storage

User Profile

Evelyn

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Reliable System

My experience has been always good with this software despite they reduced considerably the space I used to have when changed their prices strategy.

PROS

The user interface is very user friendly. The price is very fair compared with some competitors. It does provide several features to host and manage documents, other than just hosting them in the cloud.

CONS

It fell behind some alternatives such as OneDrive or GoogleDrive which have much more integrations and document capabilities.

Reason for choosing Box

Right now, we are employing most of the time Google Drive over any other alternative, since it is pretty straightforward to use, it is fairly easy to integrate with other Gmail users, and it does offer some other features that can´t be found on BOX

Reasons for switching to Box

It used to have better plans to host and manage files.

Martin

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Multi-purposed WYSIWYG Tool

PROS

Deployable across all devices. File auto-save, high-quality content creation, management, encryption and synchronisation. Ease of managing and scheduling of tasks on the go. Additionally,it automate online documents signing.

CONS

Nothing since it has been meeting all personal and business needs since customisable WYSIWYG software.

Timothy

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2019

Customers not important to box

Discontinuing service. See above.

PROS

Unlimitedspace. With no extra charge. Multiple file types supported

CONS

We had requested flexibility on our licenses since our staff increases and reduces between 90-100 people. Our admin accidentally added licenses before removing some leavers resulting in an accidental increase in the licenses. Box would not reduce the number by 3 licenses even though this was a clear mistake. They tried to make us pay for the remaining period of our 3 year contract. This resulted in a waste of several thousand dollars when we were in cost reduction mode. Canceling. There are many equivalent services with better customer support and lower pricing.

Reason for choosing Box

We will go ack to sharepoint.

Reasons for switching to Box

Usability

Wendy

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Safest, most reliable and secure real-time repository

Remote real time working. Safety and security of confidentiality of documents. No downtime experience.

PROS

It's able to integrate wits most of Microsoft tools and adding. No downtime experienced. Constantly improving look and feel and the navigation.

CONS

None that hinders our processes currently.

Reasons for switching to Box

SharePoint wasn't liked by most employees. Too difficult to understand and use. Too many sign ons required.