Box vs Dropbox

Box has 3671 reviews and a rating of 4.31 / 5 vs Dropbox which has 16758 reviews and a rating of 4.51 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (3,671)

4.51 / 5 (16,758)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 25, 2020

September 26, 2020

Pros/Cons

  • Pros

  • Awesome product super easy to use. Love how I can keep everything everywhere. Well worth the cost. :-)

  • I love how simple the interface is, this product is EASY and user friendly in every way. i have never had an issue with this product.

  • Cons

  • Browsing tends to be slow at times and users that are not in-house are given read-only access to the files library, but Box remains an excellent robust solution for my needs.

  • Some clients have enterprise versions of box which look and feel different so that can be a little confusing at the start. Overall, not much to complain about as the use is pretty simple.

  • Pros

  • Love it, this is so easy to use, brilliant and can be shared and used by everyone. A total no brainer must be used........Love it download your files and they are safe.

  • This product is amazing. Its very easy to use and never fails you. keeps your things safe and secure.

  • Cons

  • Dropbox's service is amazing. However, interface is difficult to navigate for first time users.

  • The user interface/experience on the site version is a bit dated, but still functions fine.

Pricing

Pricing Range

How it's priced

Box users pay either a monthly or annual subscription fee for each user login. It is a cloud-based solution.

Dropbox users pay either a monthly or annual subscription fee. It is a cloud-based solution.

Contract Term

N/A

Dropbox requires no contract for cloud-based deployment.

Upfront Costs

N/A

No upfront fees.

Recurring Costs

N/A

None, beyond subscription fees.

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support

Phone Support

Phone support available through purchase of support plan.

Phone support available during regular U.S. business hours.

Online Case Submission

N/A

Online case submission available to all users.

Online Support Options

N/A

Help website and online community support included in subscription fee.

Training

N/A

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.