Document Locator vs MasterControl Quality Excellence
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.5 / 5
4.2 / 5
Customer Support
4.8 / 5
4.5 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
April 11, 2024
June 17, 2024
Pros/Cons
Pros
- The indexing is the best part, training was good. The employees in OR are calm and very nice to work with.
- I like the ability to offer individuals the rights and permissions to do their job efficiently. The search capabilities are robust.
- Its easy to configure to suite almost any need we have. And the way it seamlessly integrates with the Windows environment is outstanding for our users.
Cons
- And the few items that I originally though of as downfalls where simply my lack of knowledge.
- Not compatible with iOS. No app available for use on ipads/iphones.
- Ve been administering my company’s Document Locator system for 8+ years. Never have I come up with a problem they couldn’t solve.
Pros
- MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities.
- Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.
- The capability to drive the processes of the corporation around our quality system was the best of the overral experiencie with the system. It does what it promises.
Cons
- There are few constraints and defects using the out of the box processes workflows. Some customizations are required.
- The weakness in MasterControl is that the configurations are so limited.
- For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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16 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
